Trauma happens to individuals and families regardless of demographic. For many, just the time between diagnosis and death can be a string of traumatic experiences. How often do we say, “This family is in denial” or “This is a difficult family”? But how often do we stop to ask why? In many situations, it may be impossible to achieve any level of pain and symptom management or family cooperation in significant planning without first addressing individual or family trauma. Continue reading
Addressing Trauma in the Family
This webinar will address the referral, intake, and admission processes and the potential barriers based on compliance misconceptions. Often hospices miss out on referrals due to misunderstandings and myths that surround requirements for info visits, admissions, and managing new patients. Continue reading
More hospices are finding themselves under an audit of some nature: TPE, ADR, SMRC, etc. Recent reports have indicated that up to 77% of hospices have been subject to TPE in the last five years and more than 50% have had to submit to more than one type of simultaneous audit. Depending on the quality of your pre-bill auditing and clinical eligibility, these audits can take one to three years to complete and lead to a significant loss of financial resources.
This webinar will go through the regulatory requirements for claims and provide detailed information on what issues hospices are seeing as primary claim denials and how to proactively prevent these problems.
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Is your program so-so, pretty good, or exceptional? How do you know? Comparing yourself to other programs is not a useful benchmark since much depends on the size of the program, availability of highly qualified bereavement professionals, and availability of dedicated volunteers. Another contributing ingredient to achieving exceptionalism is an organizational understanding of the importance of a comprehensive approach to bereavement care. This webinar will explore what it means to create and maintain a high-quality bereavement program. Continue reading
This webinar will address the specifics of creating and maintaining an effective, integrated emergency management plan and program. It will also address how to complete an HVA and risk assessment. Best practices will be reviewed to incorporate elements of your emergency management plan into other agency programs.
Participants will learn about tabletop exercises, a plan outline, and how to meet the testing requirements for compliance. All required components of emergency management policy and procedure will also be reviewed. Since the ending of the PHE in 2023, agencies must once again maintain compliance with emergency management direction. This webinar will be a great way to get your agency back on board with the required regulations. Continue reading
Join us for an enlightening webinar on emotional intelligence. This informative session will delve into the profound impact of emotional intelligence on both your professional and personal life. It will guide you through the four fundamental quadrants of emotional intelligence to be able to understand and harness the power of self-awareness, self-management, social awareness, and effective relationship management. Whether you are a seasoned professional, or someone new to the topic, this webinar will offer invaluable tools to unlock your full potential. Continue reading
When talking about grief/loss interventions, one thing is clear: one single approach will never be the best approach for everyone. People grieve and mourn in different ways and in turn have very different needs. Some people find support groups helpful, and others do not. A lot has been learned about virtual programming and interventions throughout the COVID lockdowns.
This webinar will take an extensive look into the multitude of programming options and variables. It will also provide a three-phase approach to program expansion based on available resources and timeline goals. Continue reading
To improve outcomes at the agency level, agencies must drill down to patient-level outcomes. This means that both the field staff and office staff must be involved! So, what do you focus on? This session will center on key outcomes, assessments, the OASIS, and care coordination. Several action items and strategies will be provided, such as education for staff and performance improvement initiatives used in the agency QAPI program. Continue reading
Hospice outcomes, including the elements in the hospice care index and CAHPS, are critical to understand and to have strategies for improving. This webinar will focus on key outcomes in QRP data, as well as the results of quality indicators and PIPs in the hospice QAPI program. It will review each outcome and drill down on how to improve each patient’s outcome thorough collaboration of care with a goal-oriented team. Action items will include education to engage staff, QAPI indicators, and performance improvement projects. Continue reading
Preventing infection is a critical aspect of delivering quality care and improving patient outcomes. As healthcare continues to move toward value-based reimbursement, it is essential to an organization’s financial performance to integrate comprehensive surveillance into their infection control and prevention program. Continue reading
People, place, process, and progress: the “Four Ps” framework the presenter developed as a university director helped him lead a startup Community Engagement Center from its inception to a top 5 national ranking. This program will discuss these simple, yet powerful, concepts for leading change and growth in your organization and how they can motivate and crystallize your team’s sense of purpose and common mission. Continue reading
Part 1 of this two-part series will address the key strategic plan considerations before implementing a community-based palliative care program. It will review regulations, licensing, the importance of credentialing, and the benefits of accreditation. It will also outline the critical elements of creating a business case for your strategic plan. Continue reading
You’ll learn how to identify and administer the necessary functions, market your services, and measure the performance of your program. Staffing needs, including processes, procedures, and responsibilities for optimal clinical practices will be covered. Continue reading
Empathetic connections with patients and families across the end-of-life journey shape the quality of care and death experiences. Practitioners’ communication practices when conveying things such as health and treatment status changes or advance directives influence the bereavement process for all parties. This webinar will cover the forefront of research on best practice themes in active engagement and interpersonal communication to enhance the biopsychosocial and spiritual well-being of terminally ill patients. Continue reading
At some point in life, you may be called upon to make a presentation. It may be in a professional or a personal setting, but it is likely inevitable. Some jobs require frequent presentations. For some people, these occasions are experienced as opportunities, while others are filled with dread and break into a cold sweat! Either way, this webinar can help ease your anxieties and teach you to seize these opportunities to get your point across with style and professionalism. Continue reading
Agencies are required to conduct a bereavement risk assessment, yet many are not certain what needs to occur next. What happens if/when it is determined that a person is suicidal and high risk? Is it possible for someone to be low risk today, but then high risk tomorrow? Is it OK to send mailings to people who are medium-to-high risk as a stand-alone intervention? What does “counseling” mean when Medicare says it must begin at the time of admission? This webinar will answer these common questions within the framework of developing exceptionalism in bereavement care and counseling. Continue reading
When people don’t get what they want or expect, the result can be a challenging situation for you. When a challenging situation occurs, you may find yourself at risk of overreacting. How can you remain calm and increase your effectiveness? Although you can’t avoid every difficult person, you can learn to recover faster by using the techniques taught during this program. Using empathy and tact, even when under pressure, is the key to managing difficult moments and not letting them turn into difficult days. Continue reading
There are nationwide industry trends shaping what hospice looks like and directly impacting the role of the hospice chaplain. To remain a vital part of an organization’s mission, and to provide the best quality support to the team, patients, and families, it is critically important for chaplains to adapt and grow to meet the changing needs. Continue reading
News
Florida Hospice and Palliative Care Association thanks our NEW Corporate Patron members as of May 2023! Thanks for supporting the mission of FHPCA and hospice programs in Florida! To learn more on how to become a Corporate Patron member click…
Upcoming Events
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12:00 AM - 2023 Hospice CoP Compliance Series
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12:00 AM - Scoring & Developing PIPs Package
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12:00 PM - Effective Teamwork: How to Get It & Keep It
12:00 PM - Hospice Nurse & Aide Compliance
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SCORING & DEVELOPING PIPS PACKAGE TOPICS
Two 75-minute webinars – available live or on-demand
HCI Scoring & Developing PIPs Part 1: GIP/Continuous Care, Gaps in SN Visits, SN Care Minutes per RHC Day, SN Minutes on Weekends & Visits Near Death
HCI Scoring & Developing PIPs Part 2: Burdensome Transfers I & II, Early & Late Live Discharges & Per-Beneficiary Medicare Spending
Looking to improve your agency’s Hospice Care Index (HCI) score?
Learn to monitor and manage the HCI indicators to maximize care, save money, and prevent potential fraud! Part 1 of this two-part series will tackle five of the 10 indicators and provide practical yet efficient performance improvement projects to fast track your progress.
Improve your hospice agency’s quality reporting scores and patient experience through social worker and spiritual caregiving.
With an increase in hospice oversight, documentation of social workers and spiritual caregivers is critical to supporting eligibility. This webinar will cover social work and spiritual care regulations, levels of licensing, assessment guidance, documentation, and how to stay involved when visits are refused.
The mind-body connection is an increasingly popular topic in healthcare.
It is the link between a person's thoughts and attitudes and their behaviors and physical health. Go beyond the numbers with this innovative webinar on how telehealth can improve health outcomes and increase quality care using the mind-body connection.
Teamwork is defined as “the process of working collaboratively with a group of people in order to achieve a goal.” Though this sounds simple, staffing shortages, turnover, absenteeism, conflict, and burnout can lead a team astray. The pandemic impacted the way we work together. Teamwork is an essential part of a productive and satisfying workplace. When people know how to collaborate, they produce better quality work, meet organizational goals, and create a positive company culture. Join this educational webinar to attain the highest probability for success when assigning a team or individual.
This webinar will focus on hospice nurse and aide regulations, the CoPs, and critical role requirements. How to support eligibility through effective assessments, interdisciplinary team involvement, development of the plan of care, and documentation best practices will be detailed. Ongoing compliance challenges with an emphasis on best practices for both nursing and aide services will be reviewed. Participants will learn about aide oversight requirements and how to maintain compliance. The webinar will also cover the four levels of care, required documentation, and how to avoid high-risk admissions and triggering audits. This session will cover a lot of critical material and serve as a great resource for new hospice nurses, or as a refresher for agency hospice RN best practices.
Many hospices are facing Medicare claims audits such as TPE, ADR, SMRC, etc. and receiving clinical denials. This session will review what these clinical denials look like and explore how to reduce the risk of claim denials through effective oversight of your patient population. It will clarify how the MACs are applying the hospice eligibility guidelines and define best processes to manage patients whose terminal illness stops following the anticipated trajectory.
