In the hospice industry, the census is often seen as the most critical measure of success. However, focusing solely on the census can be misleading and damaging. This webinar will conceptualize a balanced hospice dashboard, a tool designed to help managers and leaders track the execution of goal-enhancing activities using a full range of metrics. You’ll learn why “balance” is essential and how it can help your organization achieve equilibrium among financial outcomes, clinical operations and quality, patient and family satisfaction, team engagement, and referral relationships. You will also receive insight into uncovering root causes, identifying trends, and creating a culture of accountability and visibility. Continue reading
A Balanced Hospice Dashboard – Key Data to Aid in Running a Better Business
With increased hospice oversight and medical audit reviews, ADRs may catch providers struggling with how to effectively submit documentation for optimal results. This presentation will be a “how-to” guide to understanding ADRs and how to submit one as requested. Continue reading
Managing expectations is a process of helping people know how to be right and when to be satisfied. In hospice, home care, home health, and palliative care settings, patients and their families are often under tremendous stress. Since people may not be at their best, how can unrealistic expectations be managed in a respectful way?
For caregivers, the personal rewards of providing healthcare services are closely linked to the quality of relationships developed with clients and their families. How can you create a positive experience for every client, even when time is limited? Discover the key driver of client satisfaction and how to strategically focus on two things that almost every person wants. Attend this session to learn and appreciate how you make a difference, even in brief relationships. Continue reading
They are also challenging, taxing, unnerving, and anxiety inducing! But what if you could morph those awkward conversations into “uncertainty” rather than “struggle”? What if you could reroute people’s hesitancy to give feedback and overcome their stumbling blocks? Whether you’re coaching a team member, addressing performance concerns, or delivering constructive feedback, this presentation will be invaluable. Continue reading
Failure to safeguard PHI, privacy, and business records could trigger regulatory audits, lawsuits, disgruntled patients, and decreased revenues. You must act now to manage videoconferencing and meeting platforms with strategic e-policies and procedures. Microsoft Teams, Zoom, Slack, and other e-collaboration platforms escalate records risks. When it comes to risks, records, and rules, e-collaboration tools are no different from email and social media.
Attend this program to learn how to create and implement best practices-based policies and procedures to manage records, content, and use on Microsoft Teams, Zoom, Slack, and other e-collaboration tools. As a bonus, participants will receive a three-part white paper designed to help implement an e-collaboration policy program to minimize risks, manage use, and maximize compliance. Continue reading
Hospice documentation must be very descriptive to support the terminal diagnosis and terminality throughout the hospice course of care. This requires nurses and hospice teams to look at patient improvement and decline from visit to visit. Some items require frequent documentation such as mid-arm circumference (MAC)/weight, wound characteristics, cognition, ADLs, and self-care.
This webinar will address the hospice specifics and focus areas that should be addressed in documentation to support terminality and hospice eligibility. It will review chronic versus terminal status, standardized tools, congruent documentation, key focus areas (per the LCD guidelines), and hospice eligibility. In addition, it will break down the challenged documentation areas and how to avoid those challenges. This will be a very focused webinar, excellent for nursing staff, leadership, QA personnel, and any new clinicians. Continue reading
This program will explore the top five denial reasons, how to react to an audit, and your appeal rights. Take your documentation from good to great and avoid those pesky, time-consuming denials. Continue reading
News
Please join us May 29-30 for the 40th Annual Forum – Hospice Works: Sunshine State of Mind at the beautiful Signia by Hilton Orlando Bonnet Creek Hotel for networking and education. Get ready for innovative content and incredible speakers. Visit…
Upcoming Events
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
30
31
2
3
4
5
6
7
9
12:00 AM - Volunteer Manager Series
11
12
13
14
15
3:00 PM - Boldly Marketing Your Service Benefits
17
18
19
20
21
25
26
27
28
29
1
2
3
This five-part compliance series will conclude with a review of the bereavement requirements and counseling as a core hospice service. It will cover key regulations for bereavement care, including who is qualified to provide bereavement services and the use of volunteers. Program structure will be reviewed, including best practices for a bereavement program and care plans. This presentation will identify all areas where bereavement risk can be identified, discussed, and addressed throughout the course of hospice care and will answer bereavement FAQs.
If patients and families were to read their charts, would they recognize their plans? Would they say, “Yes, these are our goals, and we are clear about the work needed to get there”? It’s time to abandon the rut of assuming clients are noncompliant. The problem isn’t them; it’s us! Instead of trying to get people to comply with plans created for them, plans need to be created that people are motivated to achieve – their plans. This webinar will explore motivational interviewing skills and techniques by applying them to classic challenging end-of-life care situations. (Incidentally, motivational interviewing techniques can also be instrumental in our personal lives.)
Courses for volunteer managers frequently cover the basics but fail to answer critical questions such as, “What data should I collect?”, “How should I use this information?”, “How do I assess a volunteer’s competency?”, and “How can I get beyond the 5% requirement by including professional volunteers?”.
This series will answer these questions and more. It will explore the knowledge and skills volunteer managers need to be effective at improving patient/family care and organizational functioning via the use of volunteers. Let’s remember that the overall goal is to see volunteers actively engaged everywhere we look!
Are you aware of all the other data you could be collecting besides the number of volunteer hours? Do you know what you could be doing with it? You have a huge potential marketing treasure trove at your fingertips that can be used to attract new volunteers, differentiate your program from others in the community, and support and verify regulatory compliance as well as requests for service expansion. This webinar will explore data, records, and the multiple ways to use information to support the impact volunteers have on patient/family care and your organization and communities.
The average time spent on hospice service is still woefully short of the potential support our patients deserve – which we know we can provide. But first, potential patients have to know about your agency and be willing to engage. This is a marketing problem. Join this informative program to learn how to take bold steps to clarify and demonstrate hospice benefits, so patients come on service sooner and for longer.
This presentation will cover best practices for conducting an effective audit of hospice documentation, pinpointing the highest risk focus areas. It will present content that should appear on every hospice documentation audit tool to provide optimal documentation insight to risk areas. From technical to clinical requirements, this session will go step-by-step through an effective hospice documentation audit. You’ll learn how to identify risk areas to incorporate into performance improvement to avoid both survey and financial penalties for your agency.
With enhanced oversight, the special focus program, and pre- and post-payment ADRs, compliant hospice documentation is more critical than ever to meet Medicare eligibility requirements. If your agency has had any survey or ADR challenges related to hospice documentation, this webinar is for you.
This session will navigate through the regulatory components of the HQRP and address the potential financial impact for hospice providers who do not meet the reporting requirements. It will also explain the new changes affecting CAHPS surveys and quality outcome measures that were finalized in the Hospice 2025 Payment Rule. Join us to ensure your agency is compliant with HQRP requirements!
Medicare says, “A hospice must assess the skills and competence of all individuals furnishing care, including volunteers…” Are you doing that and is it meaningful or just enough to get by? If you had a loved one using your program, would you be OK with a volunteer straight out of your initial training program? Would they be competent? Join us for a look at what it means to assess volunteer competency from the beginning and throughout their hospice involvement.
In the hospice industry, the census is often seen as the most critical measure of success. However, focusing solely on the census can be misleading and damaging. This webinar will conceptualize a balanced hospice dashboard, a tool designed to help managers and leaders track the execution of goal-enhancing activities using a full range of metrics. You’ll learn why “balance” is essential and how it can help your organization achieve equilibrium among financial outcomes, clinical operations and quality, patient and family satisfaction, team engagement, and referral relationships. You will also receive insight into uncovering root causes, identifying trends, and creating a culture of accountability and visibility.
