Florida Hospice & Palliative Care Association

This webinar is designed to equip you with the tools and strategies needed to navigate tough discussions with confidence and empathy. It will address various feedback models to help you structure effective feedback. In addition, it will explore some common responses to difficult conversations – denial, defensiveness, justification, and aggression – and provide techniques for managing these responses constructively.

Say goodbye to the days of feeling uncomfortable before a tough conversation. Don’t miss this opportunity to enhance your communication skills and build stronger relationships in both personal and professional settings.

This informative session is designed specifically for managers and leaders.