Date/Time: 07/29/2024, 12:00 pm
Provider: FHPCA
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Avoid that feeling of anxiety when addressing conflict, performance issues, and sensitive topics!
This insightful webinar will focus on mastering difficult conversations, delve into effective feedback models, and explore the most common responses encountered in challenging dialogues.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Identify the three most common responses to difficult conversations
- Use strategies and scripts to respond effectively to denial, justification, and defensiveness
- Successfully prepare for, open, and close difficult conversations
- Distinguish between a response and a reaction
- Lean on three feedback models to help structure your difficult conversations
WEBINAR DETAILS
This webinar is designed to equip you with the tools and strategies needed to navigate tough discussions with confidence and empathy. It will address various feedback models to help you structure effective feedback. In addition, it will explore some common responses to difficult conversations – denial, defensiveness, justification, and aggression – and provide techniques for managing these responses constructively.
Say goodbye to the days of feeling uncomfortable before a tough conversation. Don’t miss this opportunity to enhance your communication skills and build stronger relationships in both personal and professional settings.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
- Hospice
- Home Health
- Home Care
- Palliative Care
WHO SHOULD ATTEND?
This informative session is designed specifically for managers and leaders.
TAKE-AWAY TOOLKIT
- Feedback model cheat sheet
- Training log
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided, however there are no pre-approved CEs associated with this webinar
Register/Additional Information