Soothe, Smooth & Improve Difficult People with Expert Techniques

Posted on May 14, 2024

Date/Time: 05/14/2024, 12:00 pm

Provider: FHPCA

Map Unavailable

Rude, defensive, overbearing, angry, obstinate… pick any adjective to describe the difficult people you encounter.

While people can be complicated and challenging, you can learn to recover from tense interactions quickly with empathy and tact. This webinar will teach you how not to overreact and how to use your new skills to manage problematic situations.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Self-assess behaviors that influence difficult people
Define three reasons why people are difficult
Be more confident in your ability to respond to difficult conversations
Employ techniques that can prevent escalation of challenging situations
Resist taking the extra-annoying person home with you

WEBINAR DETAILS

When people don’t get what they want or expect, the result can be a challenging situation for you. When a challenging situation occurs, you may find yourself at risk of overreacting. How can you remain calm and increase your effectiveness? Although you can’t avoid every difficult person, you can learn to recover faster by using the techniques taught during this program. Using empathy and tact, even when under pressure, is the key to managing difficult moments and not letting them turn into difficult days.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

Hospice
Home Health
Home Care
Palliative Care

WHO SHOULD ATTEND?

This informative session is designed for healthcare professionals who want happier patients and fewer difficult encounters. Anyone involved in patient care or customer service will benefit from attending.

TAKE-AWAY TOOLKIT

Learning guide with key program content
Self-assessment activity
20 empathetic phrases
20 tips for positive days
Training log
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.