Florida Hospice & Palliative Care Association

What are the problems and how can they be solved? This question might very well serve as an indicator for how hospice and palliative care have mistakenly marched right down the path hospice pioneers were trying to avoid – the medical model. Providing support is, and must be, about so much more than just diagnosing people’s problems and then coming up with a solution.

What about end-of-life closure? What about helping people explore opportunities and possibilities? What is the role of meaning and purpose as life comes to an end? This webinar will look at what it means to coach, guide, and accompany people as they achieve their best possible end-of-life experience. Continue reading →

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This webinar will address the referral, intake, and admission processes and the potential barriers based on compliance misconceptions. Often hospices miss out on referrals due to misunderstandings and myths that surround requirements for info visits, admissions, and managing new patients. Continue reading →

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More hospices are finding themselves under an audit of some nature: TPE, ADR, SMRC, etc. Recent reports have indicated that up to 77% of hospices have been subject to TPE in the last five years and more than 50% have had to submit to more than one type of simultaneous audit. Depending on the quality of your pre-bill auditing and clinical eligibility, these audits can take one to three years to complete and lead to a significant loss of financial resources.

This webinar will go through the regulatory requirements for claims and provide detailed information on what issues hospices are seeing as primary claim denials and how to proactively prevent these problems.
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Is your program so-so, pretty good, or exceptional? How do you know? Comparing yourself to other programs is not a useful benchmark since much depends on the size of the program, availability of highly qualified bereavement professionals, and availability of dedicated volunteers. Another contributing ingredient to achieving exceptionalism is an organizational understanding of the importance of a comprehensive approach to bereavement care. This webinar will explore what it means to create and maintain a high-quality bereavement program. Continue reading →

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This webinar will address the specifics of creating and maintaining an effective, integrated emergency management plan and program. It will also address how to complete an HVA and risk assessment. Best practices will be reviewed to incorporate elements of your emergency management plan into other agency programs.

Participants will learn about tabletop exercises, a plan outline, and how to meet the testing requirements for compliance. All required components of emergency management policy and procedure will also be reviewed. Since the ending of the PHE in 2023, agencies must once again maintain compliance with emergency management direction. This webinar will be a great way to get your agency back on board with the required regulations. Continue reading →

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Join us for an enlightening webinar on emotional intelligence. This informative session will delve into the profound impact of emotional intelligence on both your professional and personal life. It will guide you through the four fundamental quadrants of emotional intelligence to be able to understand and harness the power of self-awareness, self-management, social awareness, and effective relationship management. Whether you are a seasoned professional, or someone new to the topic, this webinar will offer invaluable tools to unlock your full potential. Continue reading →

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When talking about grief/loss interventions, one thing is clear: one single approach will never be the best approach for everyone. People grieve and mourn in different ways and in turn have very different needs. Some people find support groups helpful, and others do not. A lot has been learned about virtual programming and interventions throughout the COVID lockdowns.
This webinar will take an extensive look into the multitude of programming options and variables. It will also provide a three-phase approach to program expansion based on available resources and timeline goals. Continue reading →

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To improve outcomes at the agency level, agencies must drill down to patient-level outcomes. This means that both the field staff and office staff must be involved! So, what do you focus on? This session will center on key outcomes, assessments, the OASIS, and care coordination. Several action items and strategies will be provided, such as education for staff and performance improvement initiatives used in the agency QAPI program. Continue reading →

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Hospice outcomes, including the elements in the hospice care index and CAHPS, are critical to understand and to have strategies for improving. This webinar will focus on key outcomes in QRP data, as well as the results of quality indicators and PIPs in the hospice QAPI program. It will review each outcome and drill down on how to improve each patient’s outcome thorough collaboration of care with a goal-oriented team. Action items will include education to engage staff, QAPI indicators, and performance improvement projects. Continue reading →

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Preventing infection is a critical aspect of delivering quality care and improving patient outcomes. As healthcare continues to move toward value-based reimbursement, it is essential to an organization’s financial performance to integrate comprehensive surveillance into their infection control and prevention program. Continue reading →

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People, place, process, and progress: the “Four Ps” framework the presenter developed as a university director helped him lead a startup Community Engagement Center from its inception to a top 5 national ranking. This program will discuss these simple, yet powerful, concepts for leading change and growth in your organization and how they can motivate and crystallize your team’s sense of purpose and common mission. Continue reading →

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Part 1 of this two-part series will address the key strategic plan considerations before implementing a community-based palliative care program. It will review regulations, licensing, the importance of credentialing, and the benefits of accreditation. It will also outline the critical elements of creating a business case for your strategic plan. Continue reading →

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You’ll learn how to identify and administer the necessary functions, market your services, and measure the performance of your program. Staffing needs, including processes, procedures, and responsibilities for optimal clinical practices will be covered. Continue reading →

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Empathetic connections with patients and families across the end-of-life journey shape the quality of care and death experiences. Practitioners’ communication practices when conveying things such as health and treatment status changes or advance directives influence the bereavement process for all parties. This webinar will cover the forefront of research on best practice themes in active engagement and interpersonal communication to enhance the biopsychosocial and spiritual well-being of terminally ill patients. Continue reading →

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At some point in life, you may be called upon to make a presentation. It may be in a professional or a personal setting, but it is likely inevitable. Some jobs require frequent presentations. For some people, these occasions are experienced as opportunities, while others are filled with dread and break into a cold sweat! Either way, this webinar can help ease your anxieties and teach you to seize these opportunities to get your point across with style and professionalism. Continue reading →

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Agencies are required to conduct a bereavement risk assessment, yet many are not certain what needs to occur next. What happens if/when it is determined that a person is suicidal and high risk? Is it possible for someone to be low risk today, but then high risk tomorrow? Is it OK to send mailings to people who are medium-to-high risk as a stand-alone intervention? What does “counseling” mean when Medicare says it must begin at the time of admission? This webinar will answer these common questions within the framework of developing exceptionalism in bereavement care and counseling. Continue reading →

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There are nationwide industry trends shaping what hospice looks like and directly impacting the role of the hospice chaplain. To remain a vital part of an organization’s mission, and to provide the best quality support to the team, patients, and families, it is critically important for chaplains to adapt and grow to meet the changing needs. Continue reading →

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It is predicted that one in five patients could face a live discharge – and possibly even more for those with a noncancer diagnosis or in a for-profit hospice. Hospice providers continue to be faced with eligibility and length-of-stay dilemmas. Hospice services are promoted, but then they may be discontinued due to ineligibility or other reasons. In addition, hospice providers are measured closely for quality through claims data for burdensome transitions related to live discharges.

The hospice live discharge process can be complex. This webinar will review that process, with an emphasis on ongoing eligibility assessment, discharge planning, the team members that should be involved, and the timelines needed to minimize a burdensome transition. You’ll learn a mechanism to support the care continuum even after your services are discontinued to help your agency monitor and keep track of your live discharges for appropriateness and minimal care disruption. Continue reading →

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Is your hospice or home care company prepared to manage legalized marijuana use by remote, hybrid, and onsite employees? Has your state’s MMP authorized you to administer cannabis to patients? As the march toward nationwide marijuana legalization continues, you can’t afford to leave cannabis compliance to chance. Employers are increasingly challenged by marijuana use by staff during and after working hours. While marijuana use remains illegal on the federal level, states are swiftly legalizing medical and recreational use.

Regardless of where your state stands, now is the time to address the risks and challenges posed by employee and patient marijuana use. Learn why and how to write best practices-based marijuana policy and procedures to communicate rules, manage expectations, support productivity, ensure safety, and comply with federal and state laws. Attend to learn the ABCs of evolving laws and effective marijuana policy for employees and patients. Continue reading →

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