Dementia-related diagnoses now represent the leading category among hospice beneficiaries and the need for thoughtfully trained and supported volunteers has never been greater. This session will guide you through the process of designing and implementing programming for individuals with Alzheimer’s and other dementias. Learn practical strategies to strengthen volunteer engagement, enhance quality of life for participants, and integrate volunteer roles more fully within interdisciplinary care teams. Continue reading
Alzheimer’s & Dementia Part 1: Specialized Programming for Volunteers
This webinar will show social workers and chaplains how to design targeted programs and services for people living with dementia and the circles of support that surround them. We’ll discuss why dementia is now a leading hospice diagnosis and what that shift means for psychosocial and spiritual care roles. Explore practical models for assessing needs, structuring visits, engaging families, and integrating higher levels of support into the plan of care, so dementia-focused programming is intentional, consistent, and person centered.
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This webinar will define and explore the concept, and participants will gain a clear understanding of how ethical challenges and emotional strain affect professional well-being and patient care. Join this engaging session to strengthen resilience, enhance compassionate care, and support a healthier work environment across all care settings where moral and emotional demands are constant. Continue reading
This session will explore why certain volunteer, patient, and team member personalities feel challenging and how perspective, communication style, and stress shape behavior. We’ll focus on real-world scenarios that Volunteer Managers face and provide practical strategies for coaching volunteers through conflict, miscommunication, and boundary issues. Learn how to respond instead of react, reframe difficult moments as teachable ones, and guide volunteers to thrive in their roles while upholding organizational values and a culture of respect. Continue reading
End-of-life discussions challenge even experienced healthcare professionals. This session will explore the art of conveying sensitive information with clarity, compassion, and cultural awareness. Learn how timing, setting, and communication skills affect the way patients, caregivers, and families interpret difficult messages. We will share practical tools, real-life examples, and proven strategies to help healthcare providers deliver critical information with confidence and care. Continue reading
This brass tacks session will review the core elements of a home health care plan, including how to identify patient problems, set realistic, measurable goals, and align interventions with regulatory expectations and payer rules. Learn strategies for episode management and efficient visit utilization, documentation practices that support coverage and reimbursement, and common pitfalls that trigger denials or survey findings. Discover ways to leverage the QAPI program to spot patterns, correct deficiencies, and continuously strengthen care planning and billing practices. Continue reading
This timely presentation will address the full spectrum of electronic business records, from email and EHR-related communication to AI-generated content, social media, mobile messages, Zoom and Teams chats, apps, instant messaging, texting, and web activity. Failure to properly manage electronically stored information increases exposure to HIPAA penalties, lawsuits, sanctions, and audits — clear policies, staff education, and the right technology are essential safeguards. Continue reading
The Centers for Medicare & Medicaid Services has implemented a nationwide 6-month enrollment moratorium on new home health and hospice agencies as part of a broad fraud and program integrity initiative. While positioned as enforcement, the real-world impact is immediate and structural. New entry is paused. Expansion paths are narrowing. Competition is about to intensify. For operators, investors, and providers, this marks a decisive shift in how growth is achieved in post-acute care. Continue reading
This presentation will review essential grammar, punctuation, and style rules that ensure accuracy and civility in every message. Learn how grammatical choices shape tone, prevent misunderstandings, and enhance credibility. We will cover proofreading strategies, capitalization and spelling standards, and techniques for editing with precision. Strengthen your communication skills and boost your professional polish in just one focused hour. Continue reading
This session will explore how service history, moral injury, trauma exposure, and chronic social isolation shape the way many veterans think about treatment options, risk, trust, and autonomy. We’ll examine the frequent overlap of physical and mental health diagnoses and discuss why patience, active listening, and nonjudgmental curiosity are essential clinical skills when working with veterans. Learn practical approaches to conversations, care planning, and follow-through that respect each veteran’s story while promoting safety, dignity, and collaborative decision-making. Continue reading
This program will guide clinicians in creating records that fully support hospice eligibility, symptom management, and coordination across all levels of care. Participants will learn how to apply assessment tools, use regulatory guidance, and avoid common documentation pitfalls. Real world examples and QAPI chart review insights will demonstrate how precise documentation reflects patient needs, supports IDG collaboration, and ensures consistency with Conditions of Participation and audit expectations.
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It’s a familiar scenario: your frontline team does everything right, yet a patient or family still feels disappointed. With the simple, adaptable framework described in this presentation, staff can learn to respond with grace, empathy, and professionalism instead of panic or defensiveness. We’ll focus on practical language, emotional composure, and clear next steps, so complaints feel less like a threat and more like an opportunity to demonstrate that your organization takes concerns, accountability, and compassionate care seriously. Continue reading
This essential webinar will equip your team to recognize the most frequent causes of denials and apply proven strategies that reinforce documentation before a review begins. We’ll detail how to audit records for compliance, identify documentation gaps, and implement best practices that promote billing accuracy. Safeguard revenue, reduce audit pressure, and maintain confidence through every stage of the Medicare review process.
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This webinar will explore what meaningful counseling looks like within the hospice setting. Learn how to distinguish counseling from supportive interventions, strengthen your documentation, and apply effective theoretical frameworks to guide your care. Practical examples, tools, and insights will help social workers and chaplains provide high-level, targeted, and compliant counseling that makes a measurable difference for those they serve. Continue reading
It’s important for hospice and home health clinicians to know each patient’s baseline and to be able to identify physical, cognitive, and behavioral deviations quickly, especially since they so often work independently. This session will review how to observe, assess, communicate, and document changes in condition in a way that supports clinical decisions, appropriate levels of care, and regulatory requirements for continued services. Continue reading
This session will explain why emergency preparedness is not only a Condition of Participation but a critical operational priority for providers. Learn how to develop and maintain an integrated plan, complete hazard vulnerability and risk assessments, and strengthen policies, procedures, training, testing, and communication. The presentation will emphasize real-world readiness and support teams in building a program that meets regulatory expectations and stands up to survey review. Continue reading
News
Read the Joint Statement from the Association for Home and Hospice Care of North Carolina, the Florida Hospice & Palliative Care Association, and the South Carolina Home Care & Hospice Association below.
Upcoming Events
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3:00 PM - The Assertive Social Worker & Chaplain
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3:00 PM - If It Wasn't Documented, It Wasn't Done!
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From TPE and SMRC to ARD reviews, administrators need a clear plan — not panic. This thorough session will provide you with a roadmap to respond strategically, organize documentation fast, and communicate effectively with auditors. Join us to build a confident, audit‑ready strategy — before the next notice arrives.
Accurate documentation is key to supporting terminality and meeting hospice regulations. Attend this focused webinar to receive practical guidance through clear examples and real-world tips on how to document key technical and clinical details that back hospice eligibility, reduce denials, and boost compliance confidence — all while making your charting process easier and more defensible.
Designed for leaders who want less noise and more execution, this practical session will provide actionable strategies to replace emotional reactivity with clarity, consistency, and accountability. Participants will leave with a repeatable playbook that can be applied immediately to reduce friction, strengthen trust, and create a culture where energy is spent on progress, not problems — and where leadership presence drives measurable results.
Hospice agencies today face intense regulatory scrutiny, and this practical session will lay out how to move from basic information gathering into meaningful analysis and action. Participants will learn how to use data trends to prioritize improvement activities and build a comprehensive QAPI plan and program that drives quality outcomes and supports regulatory success.
Join this inspiring webinar and discover practical tools to transform routine check-ins into powerful, growth-focused dialogues. Learn how to use intentional questions, clear expectations, and strengths-based feedback to unlock performance and ownership. This session will show you how to move beyond “Did you get it done?” into “How can we help you thrive?” so staff feel supported, accountable, and equipped to make a bigger difference every day.
Burnout is quietly eroding performance, engagement, and retention across organizations — and it’s hitting high performers the hardest. This practical and business-focused session will provide a clear understanding of what burnout is (hint: it is not a weakness problem, it is a boundaries problem). Participants will leave with concrete frameworks, language, and scripts that can be used immediately to protect energy, clarity, and results.
Slow or fragmented intake and admissions processes create barriers for patients, families, and referral partners and undermine trust. This webinar will equip hospice leaders and business development teams with practical strategies to remove internal bottlenecks, streamline workflows, and improve speed, clarity, and consistency at every step of the admissions journey.
Despite strong evidence that advance care planning improves patient satisfaction, reduces unwanted medical interventions and mitigates family distress, advance directive completion rates remain suboptimal across Florida. Join us for a live moderated webinar as we strive to close the gap through Florida-specific guidance, real-world case analysis and practical implementation strategies across outpatient, inpatient and hospice settings.
This webinar will focus on transforming these essential yet often under-the-radar functions into valued and well-understood contributors on the interdisciplinary team. Participants will learn how to present their role, skills, and capabilities clearly and confidently, and how to use assertive communication (not aggression) to increase impact and collaboration.
Committing our attention and consciously listening can be difficult, especially when patients and families bring more concerns than time seems to allow. This webinar will present practical, real-world strategies staff and volunteers can employ to help patients and families prioritize needs, make informed choices, and feel genuinely heard.
It is possible to manage digital communication and mitigate the increased risk that accompanies the increased use of AI, social media, and e-collaboration tools in the workplace. Join expert Nancy Flynn to learn how to implement clear electronic communication policies, define content rules that ban harassment and discrimination, and use formal guidelines to prevent posts, messages, and media that can trigger lawsuits or serve as damaging evidence.
Peer-facilitated healthcare debriefings provide time to discuss the impact of the work, normalize reactions, and support resilience across careers. This presentation will review evidence that links debriefing programs to reduced staff attrition and healthier coping, and provide practical steps to design, implement, and evaluate a debriefing program that addresses resistance, secures leadership support, and promotes equity of practice in any setting.
Surveys and ADRs expose documentation gaps that cost agencies penalties and payments. Join Kathy Ahearn for a step-by-step deep dive into comprehensive hospice documentation audits for Conditions of Participation and payment compliance. This session will reveal high-risk areas, teach risk identification, and show how to integrate findings into performance improvement plans that shield agencies from oversight challenges.
Each patient’s full story, from election through discharge, should be clearly understood through perusal of your documentation. Join this focused presentation to review essential regulatory requirements, learn how to document in a way that supports hospice eligibility, and examine common problems such as omissions and inaccuracies that weaken the clinical record.
