Surveys and ADRs expose documentation gaps that cost agencies penalties and payments. Join Kathy Ahearn for a step-by-step deep dive into comprehensive hospice documentation audits for Conditions of Participation and payment compliance. This session will reveal high-risk areas, teach risk identification, and show how to integrate findings into performance improvement plans that shield agencies from oversight challenges. Continue reading
How to Conduct an Audit to Prepare for Survey or ADR
Each patient’s full story, from election through discharge, should be clearly understood through perusal of your documentation. Join this focused presentation to review essential regulatory requirements, learn how to document in a way that supports hospice eligibility, and examine common problems such as omissions and inaccuracies that weaken the clinical record. Continue reading
Advance your volunteer program by transforming dedicated helpers into capable leaders.
This session will explore proven strategies to identify, recruit, and develop volunteers for leadership roles that strengthen your organization. Learn how to engage skilled community members who are ready to contribute in meaningful ways whether coordinating events, managing outreach, or leading teams. Elevate your volunteer program and build a stronger, more sustainable organization. Continue reading
News
Thank you, Representative Greg Steube, (FL-17th) for introducing the FL/NC/SC joint letter to Dr. Oz into the record at the Ways & Means Committee Hearing on hospice fraud and abuse on April 21. The gist of the letter is those…
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3:00 PM - Denial: Misdiagnosed & Misunderstood
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3:00 PM - The Seven Pillars of Hospice Growth
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Many investors, hospice workers, and other potential owners are exploring hospice as a business expansion opportunity or making their entrepreneurial start. Many don’t understand what it really takes to make a program successful – whether it is risk areas that can’t be overlooked or firmly managing programs in a way that will ensure durability through potentially lean seasons.
Whether evaluating an acquisition, opening a de novo hospice, or stabilizing an existing operation, this session will provide actionable insights grounded in real-world experience and market trends. You will better understand how to build value in your hospice from the inside out — clinically, operationally, and financially.
Many investors, hospice workers, and other potential owners are exploring hospice as a business expansion opportunity or making their entrepreneurial start. Many don’t understand what it really takes to make a program successful – whether it is risk areas that can’t be overlooked or firmly managing programs in a way that will ensure durability through potentially lean seasons.
Whether evaluating an acquisition, opening a de novo hospice, or stabilizing an existing operation, this session will provide actionable insights grounded in real-world experience and market trends. You will better understand how to build value in your hospice from the inside out — clinically, operationally, and financially.
For a concept so often discussed, most people actually know very little about it. Denial is likely misdiagnosed much of the time, or at least, it’s only partially correct. In addition, many are unaware of how best to respond when actual denial is present. Quick hint: a person’s coping method should never be taken away without skillfully working with them to adopt an alternative strategy. This webinar will explore several “stage or level” models for denial and present and address common behaviors that actually aren’t denial at all. The bulk of the webinar will be spent on discussing skillful ways to intervene.
This webinar will address the key elements and requirements for implementing an effective comprehensive surveillance program for infection control and prevention. It will cover the tools, processes, data collection, trends, and interventions that are critical. You’ll learn how to integrate surveillance data findings, including interventions, into your agency’s QAPI program. This session will include best practices for infection control and prevention, along with an effective surveillance program that impacts patient outcomes and quality scores. This presentation is key for survey preparation or if there is a high incidence of infections and staff new to QA.
The World Health Organization estimates that approximately 25.7 million people yearly enter the final stage of their lives. Corr’s Task-Based Model of Coping with Dying offers healthcare providers strategies for empowering patients navigating terminal illness and concurrent involuntary health changes. This webinar will examine the model and best practice integration strategies for empowering patients in diverse contexts across professional disciplines.
Decisions that impact patient care shouldn’t be subjective. Just like providers follow evidence-based clinical guidelines, your triage team needs the right performance metrics to guide decision-making and improve outcomes.
Join us for a discussion on how to track the KPIs that matter most in home health and hospice triage. We’ll show you how to identify gaps in care before they affect your satisfaction or quality scores—and how to use your data to work smarter, not harder.
Proper documentation plays a crucial role in ensuring compliance, accuracy, and quality in hospice care. This webinar will provide the knowledge and skills needed to document hospice eligibility in a manner that aligns with regulatory requirements and best practices. You will gain an understanding of the medical review process and the financial implications of claim denials. Don’t miss this opportunity to strengthen your understanding of hospice eligibility standards!
Emergency management in healthcare focuses on ensuring the safety and continuity of care for patients during emergencies or disasters. It encompasses preparedness, response, and recovery, and includes training, planning, and communication. As a result, CMS has identified specific Conditions of Participation (CoPs) related to emergency management. This webinar will review the requirements for an effective, compliant emergency management plan and program. It will demonstrate how to complete an HVA and risk assessment and address the required elements of emergency management, including communication, training, and testing. Tabletop exercises, policy and procedures, a plan outline, and how to compliantly meet the testing requirements will be presented.
This informative webinar will delve into the second quadrant of emotional intelligence: self-management (also called self-regulation). This session will provide a deep dive into how we navigate our emotions, behaviors, and decisions in ways that align with our values and goals.
It will explore the multiple competencies that make up effective self-management, including self-control, which allows us to regulate impulses and reactions even in challenging situations; goal achievement, which ensures we stay motivated and disciplined toward long-term success; integrity, which involves aligning our actions with ethical principles and maintaining trustworthiness; flexibility, which enables us to adapt to change and remain open to new possibilities; and resilience, which helps us recover from setbacks and maintain a positive mindset under pressure. Participants will gain insights into practical strategies for strengthening these competencies, learning how to recognize triggers, reframe challenges, and develop healthier responses to stress.
How can employers help promote safety and reduce workplace violence? It starts with education. This webinar will address workplace violence in the home-care setting, including screening for potentially high-risk patients prior to admission, identifying environmental and patient/caregiver risks, the importance of staff situational awareness, and de-escalation techniques all caregivers can use.
Have you had a prospective volunteer show up and say (for example), “I am a registered nurse and would like to volunteer as a nurse”? And do you say “Absolutely!” or “No thank you” or “You can volunteer but not as a nurse”? If that is the case, why would you say that? This webinar will look at all the ways hospice programs can utilize and maximize the role of licensed professionals as volunteers in our communities. It will address roadblocks and explore special programming and opportunities that hospice programs around the country are finally incorporating into the services offered through the use of volunteers.
Most organizations want to grow, but not all organizations do what is required. This session will provide hospice, palliative care, and home care professionals with specific actionable methods to grow, increase the number of eligible patients served, and give the gift of hospice and home care. Join us to learn about the means and methods to install these growth pillars:
1. Creating an organizational culture of growth
2. Building a superior referral inquiry-to-admission process (intake) – the lifeblood for hospice growth
3. Engaging your medical director and providers to support growth and better involve community physicians
4. Installing a professional sales model (the days of muffin marketing are over)
5. Selling on value to 10 key referral sources
6. The power of differentiation
7. Using a quarterly growth plan to guide and direct growth
The HOPE assessment tool implementation timeline is effective October 1, 2025. CMS has released new versions of the HOPE Guidance Manual and all HOPE assessment tools. This session will address the changes to the HOPE tool to ensure your agency is prepared to accurately complete documentation as per the updated guidance. It will cover the HOPE tool’s impact on HQRP, updated guidance regarding HOPE Update Visits and completion requirements, and new and/or updated data items. It will also include the sequencing requirements for successful HOPE assessment submissions and acceptance to ensure the 90% compliance threshold is met.
