Florida Hospice and Palliative Care Association thanks our NEW Corporate Patron members as of May 2023! Thanks for supporting the mission of FHPCA and hospice programs in Florida! To learn more on how to become a Corporate Patron member click…
Take the stress and confusion out of coding!
The fundamental elements of hospice coding have been broken down into three easy-to-follow and highly informative webinars. This packaged series is an excellent tool for onboarding new staff or providing refresher training. OSPICE CODING FUNDAMENTALS TOPICS
Three 60-minute on-demand webinars, available to purchase and view as a packaged series
Hospice Coding Part 1: Guidelines, Primary/Terminal Diagnosis & Secondary/Comorbid Diagnoses
Hospice Coding Part 2: Common Diagnoses & Disease-Specific Criteria
Hospice Coding Part 3: Putting It All Together: Key Elements & Case Studies
This complimentary series will focus on personal and professional development starting with self-awareness, a leader’s best friend and a fundamental part of emotional intelligence. The second webinar will provide a thought-provoking look at what the boundary for a healthy work/life balance means and how to find it. Next up is learning how to better connect with patients, families, and colleagues through an in-depth look at the components of the empathy spectrum. To round out your professional development, the series will finish up with ways to influence your organization and your team. A comprehensive view of the components of influence and how to make them work for you will be covered. As a thank you to the healthcare community, registration is free. Don’t delay, sign up today!
An effective hospice quality program is key to a well-run organization! This session will focus on understanding the QAPI hospice CoP and the condition rules. It will detail the necessary steps to build a successful QAPI program. The webinar will also review how to develop action plans and PIPs to ensure an effective program. Learn how to utilize your QAPI program to the fullest and improve compliance and performance.
As a spiritual caregiver, how often do you receive training specifically related to your work with people who are at the end of life, and members of their circles of support? Are you prepared to skillfully intervene when spiritual distress is identified? Are you clear about which theoretical frameworks to utilize when pain and symptom management has complicated spiritual dynamics? What about your role as a provider of spiritual counseling as required by Medicare? This three-part training series will explore and clarify the specific and in-depth skills related to the work of hospice spiritual caregivers in end-of-life care.
Most organizations aspire to serve more people, grow, and increase profitability, but many do not know the steps to take or believe growth is solely the sales team’s responsibility. It is critical to evaluate where your agency is at today and determine the strength of your growth culture. Learn to recognize the signs and symptoms of invisible factors that impede growth, and most importantly, how to blow through these barriers and bolster your growth culture. Learn practical strategies and actions that can be applied immediately, then fasten your seat belt and hold on! This presentation will challenge traditional thinking and open new doors to accelerate business growth.
Nationally there is considerable confusion about support versus counseling and therapy (or psychotherapy). Some people may say, "We don't do counseling" or "We do counseling with a small ‘c’." Neither of these claims is accurate since Medicare specifically requires that spiritual counseling be provided if the person chooses to accept these services. This is the second webinar in a three-part series. It will address the requirements and qualifications to provide spiritual counseling. You’ll learn theoretical frameworks that are applicable to the work spiritual caregivers do. Methods to conduct and translate spiritual assessments into best-practice interventions will also be covered.
Hospice 101 will take your agency through the hospice process and basics while highlighting eligibility, which is the top reason for medical review audits and denials. The webinar will explain who is eligible for the Medicare hospice benefit, admission documentation requirements, and how to support and maintain ongoing eligibility. The use of LCDs to help with documentation best practices to support eligibility in high-risk areas will be covered in detail. It will review the NOE and patient addendum of non-covered services, and how to correctly complete these forms. In addition, the four levels of care and required documentation, hospice admission paperwork, and the certification process will be covered.
Best practices call for strategic records management programs, complete with comprehensive records retention policy and procedures. Failure to safeguard PHI (protected health information) and EPHI (electronic protected health information) could lead to HIPAA investigations, financial penalties, and disgruntled patients. Mismanagement of business records, including PII (personally identifiable information) and ESI (electronically stored information), could trigger costly lawsuits, damaged reputations, and decreased revenues. You can’t afford to leave records retention to chance. Compliance with federal/state laws and HIPAA’s privacy and security rules is mandatory. Attend this program to learn best practices-based strategies for effective records management. Participants will receive valuable tools, including a sample records retention policy, records retention guidelines, and an informative white paper to help your organization manage records, minimize risks, and maximize compliance.
Distress is defined as ‘extreme anxiety, sorrow, or pain’ according to Oxford Languages. It is critical to respond skillfully and directly when people are suffering or in distress. Medicare is clear that we are to provide spiritual counseling, and spiritual anguish is an example where supportive interventions are generally not an adequate response. This is the third webinar in a three-part series. It will explore methods to assess both spiritual distress and suffering. It will utilize and apply counseling techniques and interventions from the previous webinar Counseling Techniques & Interventions for Spiritual Caregivers to common hospice scenarios and potentially challenging situations. Key concepts from trauma-informed care to address trauma-related distress will also be incorporated.
The governing body plays a significant role in agency oversight. Yet its duties and responsibilities are frequently misunderstood and cited during surveys. This webinar will go through the regulatory requirements and member recommendations. It will review legal authority, overall management, operational responsibilities, quality assessments, and performance improvement responsibilities of the governing body. Potential gaps and evaluating effectiveness will also be addressed.
Managing expectations is a skill that allows you to let clients know what to expect and when to expect it.
It’s important to create clear expectations to avoid unrealistic ones before they are formed and provide a higher level of service. Learn how to make a difference through clear communication, even in brief relationships.