By: Tiffany Campion, Director of Communications, Covenant Hospice It has been said that human beings are the only living beings that have knowledge of and can anticipate their own death. Even if that is true, most of us just…
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Florida is a National Leader Among the States Looked to for Best Practices in Compassionate Care: Florida’s aging population is driving sustained demand for cost-effective, patient-centered care across the continuum. Continue reading
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Distress, in this context, can occur as a result of many situations, including social isolation, stress associated with very long and complicated treatment for an illness, guilt and regrets, unfinished/unresolved relationships, and fear associated with acknowledging death is imminent. Distress can also lead to or exacerbate behaviors such as substance misuse, suicidal ideation, and agitation and/or aggression. This webinar will look closely at addressing distress as it relates to the provision of high-quality end-of-life care.
This webinar will address how to hire the right salesperson and how to build a sales/growth model. It will present functional management tools to develop and sustain a high-performing sales team. Just as care plans are developed for patients, you need the knowledge and skills to develop care plans for your key referral sources. Having a well-developed approach and model are essential to achieving this. Join us to learn how to install a professional sales model.
This webinar will address hospice admission and identify the regulations related to Medicare hospice eligibility and the necessary documentation required for you to manage your team. It will cover the plan of care, including updates, which is a key noncompliance area in surveys. You’ll learn about LCDs and what should be documented to support terminality in assessments. The program will also touch on regulations related to hospice aide and homemaker services.
Interacting with people who don’t think the same way you do may not be so easy. The hospice promise is to help everyone to have their best possible end-of-life experience, regardless of who they are, their backgrounds, their beliefs, or similarities and differences. Sometimes the people who speak loudest about this as their guiding principle have the most difficult time with it. It can be very easy to justify or rationalize our beliefs as being “right” which can lead to feeling extremely uncomfortable in the presence of those who think differently. Will a political sign in the front yard change how you present or perform when you enter that home? This webinar will explore how to approach these types of situations and how to stay on top of, maneuver around, or suspend judgment in order to provide optimal care to all.
This best-practice program will focus on the management of the hospice team, including what team members are required by the regulations. It will cover the role of the case manager, team expectations, qualifications, and how to conduct an effective IDT that continues to identify hospice Medicare eligibility or an appropriate hospice live discharge.
Competencies, oversight, and difficult conversations can often be challenging for new managers. Learn how to empower managers to gain a better skillset to manage their team members by focusing on key areas that support overall agency operations such as qualifications, IDT, expectations, and the hospice process. This presentation will review critical day-to-day elements of leadership to better manage your team and impact agency overall outcome
Understand the trade-offs, hidden costs, and data you need to make the right decision for your team.
If you’re rethinking how triage is handled at your organization, you’re not alone. What worked in the past may not be sustainable today. This session will help you evaluate your current model and explore what alternatives might better support your goals.
This webinar will delve into the 2026 hospice rule which brought reimbursement changes that included a rate increase and will touch on the future of hospice reimbursement. New and experienced hospice billers periodically need a review of eligibility requirements and recent reimbursement and election clarifications. This session will examine eligibility verifications, Election Statement and Addendum, and Notice of Election requirements under recent regulatory updates. It will traverse the Late Notice of Election and the exceptions appeal process. A comprehensive review of all eligibility requirements, all aspects of dealing with election statement changes, and all things related to the Notice of Election will be included.
Controlling costs isn't just a financial decision — it's a mission-critical strategy for sustaining and expanding your care. Hospice care is rooted in compassion, dignity, and comfort. But with rising operational expenses, regulatory challenges, and growing patient needs, hospice providers face increasing pressure to deliver more on tighter budgets. This presentation will explore strategic, practical approaches to controlling costs while continuing to offer exceptional end-of-life care.
Recent years have been filled with updates to the hospice Medicare billing regulations. Accurate monthly claims and understanding the navigation surrounding the edits and errors are key to getting paid correctly and in a timely manner. This webinar will go step-by-step through this process. It will also provide examples of current billing issues and how to troubleshoot those edits.
Emotional intelligence is a vital skillset for thriving in both professional and personal relationships, and social awareness — the third quadrant of emotional intelligence — plays a pivotal role in connecting meaningfully with others. This webinar will dive into the heart of social awareness by exploring three essential competencies: empathy, the ability to understand and share the feelings of another person; situational awareness, the ability to perceive and understand what is happening around you in order to respond effectively; and service orientation, the proactive ability and willingness to anticipate and meet others’ needs with empathy and action.
Critical thinking is the art and science behind the provision of the best possible end-of-life care. Part of this process is continually asking “Is this really true?”. In end-of-life care, staff want to help people who are suffering and who frequently ask questions with no definitive answer. “Can my husband hear me?” “Why did my husband die after I left the room? I promised him I would be at his side.”
In attempting to provide comfort, “hospice urban myths” have evolved over the years. These myths have been passed along so many times that they begin to feel as if they are actually true, when in fact, that is often not the case. This webinar will look at many of these myths and whether they are really true. It will explore better ways to support people when life events feel unfair or hopeless.
