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Please join us May 29-30 for the 40th Annual Forum – Hospice Works: Sunshine State of Mind at the beautiful Signia by Hilton Orlando Bonnet Creek Hotel for networking and education. Get ready for innovative content and incredible speakers. Visit…
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3:00 PM - Best Practices for Responding to an ADR
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3:00 PM - Managing Patient & Family Expectations
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In the hospice industry, the census is often seen as the most critical measure of success. However, focusing solely on the census can be misleading and damaging. This webinar will conceptualize a balanced hospice dashboard, a tool designed to help managers and leaders track the execution of goal-enhancing activities using a full range of metrics. You’ll learn why “balance” is essential and how it can help your organization achieve equilibrium among financial outcomes, clinical operations and quality, patient and family satisfaction, team engagement, and referral relationships. You will also receive insight into uncovering root causes, identifying trends, and creating a culture of accountability and visibility.
They are also challenging, taxing, unnerving, and anxiety inducing! But what if you could morph those awkward conversations into “uncertainty” rather than “struggle”? What if you could reroute people’s hesitancy to give feedback and overcome their stumbling blocks? Whether you're coaching a team member, addressing performance concerns, or delivering constructive feedback, this presentation will be invaluable.
Failure to safeguard PHI, privacy, and business records could trigger regulatory audits, lawsuits, disgruntled patients, and decreased revenues. You must act now to manage videoconferencing and meeting platforms with strategic e-policies and procedures. Microsoft Teams, Zoom, Slack, and other e-collaboration platforms escalate records risks. When it comes to risks, records, and rules, e-collaboration tools are no different from email and social media.
Attend this program to learn how to create and implement best practices-based policies and procedures to manage records, content, and use on Microsoft Teams, Zoom, Slack, and other e-collaboration tools. As a bonus, participants will receive a three-part white paper designed to help implement an e-collaboration policy program to minimize risks, manage use, and maximize compliance.
Managing expectations is a process of helping people know how to be right and when to be satisfied. In hospice, home care, home health, and palliative care settings, patients and their families are often under tremendous stress. Since people may not be at their best, how can unrealistic expectations be managed in a respectful way?
For caregivers, the personal rewards of providing healthcare services are closely linked to the quality of relationships developed with clients and their families. How can you create a positive experience for every client, even when time is limited? Discover the key driver of client satisfaction and how to strategically focus on two things that almost every person wants. Attend this session to learn and appreciate how you make a difference, even in brief relationships.
Hospice documentation must be very descriptive to support the terminal diagnosis and terminality throughout the hospice course of care. This requires nurses and hospice teams to look at patient improvement and decline from visit to visit. Some items require frequent documentation such as mid-arm circumference (MAC)/weight, wound characteristics, cognition, ADLs, and self-care.
This webinar will address the hospice specifics and focus areas that should be addressed in documentation to support terminality and hospice eligibility. It will review chronic versus terminal status, standardized tools, congruent documentation, key focus areas (per the LCD guidelines), and hospice eligibility. In addition, it will break down the challenged documentation areas and how to avoid those challenges. This will be a very focused webinar, excellent for nursing staff, leadership, QA personnel, and any new clinicians.
Why Choose the FHPCA 2025 Annual Forum?
Lower Registration Fees: Our registration is more affordable than other similar events including national programs, giving you the best value for your investment!
Location: Orlando is centrally located for anyone in the state or a quick flight for those outside of Florida. Save on travel costs and enjoy a $219 a night room rate.
Exceptional Experience: Enjoy national caliber speakers, engaging sessions, and valuable networking opportunities—all at a fraction of the cost.
2025 Budget: Make sure to add this event to your 2025 Budget! We look forward to seeing you there!
Get ready for innovative content and incredible speakers that we are eager to share with you! Register yourself and your teams and remember this year is for the non-clinical professionals focusing on topics that keep hospice working:
Leadership
Information Technology
Quality Compliance
Human Resources
Health Information
Management
Finance
Marketing & Communications
Fund Development
