The Anatomy of a High-Performing Inquiry-to-Admission Referral Process

Posted on March 13, 2025

Date/Time: 03/13/2025, 3:00 pm

Provider: FHPCA

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Hold on to your seat!

This session will challenge traditional thinking about the inquiry-to-admission referral process and its role in service excellence. It will explain the ways a high-performing method can bring growth and how you can turn referrals into actual admissions by mastering five essential elements. Join us for an admission “anatomy” lesson!

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Describe how important the referral inquiry to admission process is to service excellence and growth
Explain the functioning of the five key elements in the referral-to-admission process
Identify how a high-performing referral-to-admission process indicates a strong culture of growth
Distinguish the difference between a passive and active referral inquiry-to-admission process
Use a 90-day pending list to increase your census

WEBINAR DETAILS

Why spend one more dollar to make the phone ring more than it already does if you cannot convert the inquiries coming your way?

The front-end referral inquiry that starts a business relationship is the lifeblood of any organization, healthcare or not! This webinar will explain the progression of a referral inquiry to the admission process for hospice and homecare. Five key elements will be explored:

Knowing you are capturing all referral inquiries
Creating an intense sense of urgency
A well-developed eligibility process
A 90-day pending list and work process
Organizational commitment and wisdom

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

Hospice
Palliative Care

WHO SHOULD ATTEND?

This informative session is designed for owners, executive directors /administrators, directors of intake/referrals, directors of business development and marketing, intake staff, liaisons, sales staff, and directors of clinical services.

TAKE-AWAY TOOLKIT

Training log
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.