Evaluating Outsourced vs Centralized Triage Models
Date/Time: 09/17/2025, 1:00 pm - 1:45 pm
Provider: CareXM
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Speakers:
Courtney Kelley RN, BSN – Clinical Solutions Consultant, CareXM
Heather Riggle RN, BSN – Clinical Solutions Consultant, CareXM
Laura Dyer RN, BSN – Sr. Director of Solution Strategy, CareXM
Register: https://webinars.on24.com/carexm/outsourcedVScentralized
Understand the trade-offs, hidden costs, and data you need to make the right decision for your team.
If you’re rethinking how triage is handled at your organization, you’re not alone. What worked in the past may not be sustainable today. This session will help you evaluate your current model and explore what alternatives might better support your goals.
We’ll cover:
- Common misconceptions about centralizing triage
- The full cost of care, including burnout, turnover, technology, and gaps
- What a triage partner can (and can’t) do for you
- When hybrid models are worth considering
- Key data to review before engaging a partner
