Emotional Intelligence Part 4: Relationship Management (Complimentary)
Date/Time: 12/10/2025, 3:00 pm
Provider: FHPCA
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Lead with emotional intelligence!
In this complimentary 60-minute webinar, Joanna Pera will share information and resources to help healthcare, hospice, home health, and palliative care leaders build trust, empathy, and accountability. Learn proven leadership strategies to improve communication, resolve conflict, and boost team performance through emotionally intelligent connection.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Communicate with clarity and emotional resonance
- Turn conflict into opportunities for stronger relationships
- Build trust and psychological safety across the team
- Boost performance through effective coaching and mentoring
- Lead collaborative, resilient teams that thrive through change
WEBINAR DETAILS
Relationship management—the fourth quadrant of Emotional Intelligence—brings leadership to life. While the first three quadrants (self-awareness, self-management, and social awareness) build the foundation, relationship management is the outward expression of emotional intelligence in action. It encompasses key competencies such as effective communication, interpersonal effectiveness, conflict management, teamwork, building trust, and the ability to coach and mentor others.
Ultimately, the competencies within this quadrant serve as a multiplier: they amplify every other leadership skill, ensuring that strategies are executed, goals are achieved, and people feel valued in the process. This session will help leaders inspire teams, foster collaboration, strengthen engagement, and drive lasting organizational success.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
- Hospice
- Home Health
- Home Care
- Palliative Care
WHO SHOULD ATTEND?
This informative session is designed for directors of operations, executive directors, regional directors, sales managers, business development directors, team leaders, and administrators.
TAKE-AWAY TOOLKIT
- Resource list and key relationship management techniques reference sheet
- Training log
- PDF of slides with speaker contact information for follow-up questions
- Attendance certificate (no pre-approved CEs associated with this webinar)
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.
Presented By
Joanna Pera
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