Florida Hospice & Palliative Care Association

In a successful agency, collaboration between departments isn’t optional — it’s essential! Yet tension between clinical and sales teams is a common challenge. While differing perspectives can strengthen an organization, unmanaged conflict can erode culture, slow progress, and drain valuable time and energy.

This webinar will offer a fresh, practical look at the longstanding divide between clinical and sales teams. It will uncover the six primary causes of friction and, more importantly, actionable solutions to resolve them. You’ll learn simple, powerful bridging phrases that foster understanding and cooperation across departments. You’ll also walk away with fun, effective team exercises that can be implemented immediately to strengthen collaboration and boost morale. Continue reading →

Continue Reading

Budgets. Agencies need to have a budget, but does your agency actively use it as part of clinical operations? Have you prepared your clinical manager for utilizing key performance indicators? This webinar will identify the positive impact of involving clinical managers in budget discussions. It will address key performance indicators, specifically in home health and hospice, as a tool for monitoring the health of your organization. In addition, you’ll learn how communication flow between finance and clinical staff is an integral part of meeting budget projections. Continue reading →

Continue Reading

An effective IDG fosters patient-centered care by involving a team of professionals who collaborate to meet the medical, psychosocial, emotional, and spiritual needs of hospice patients and their families. This collaborative approach ensures a comprehensive, holistic plan of care is developed and implemented.

The plan of care continues to be a key area of focus and challenge for agencies with surveys and financial audits. This presentation will explain how to conduct an effective IDG that impacts the individualized patient plan of care. It will review key IDG elements, including care planning, team communication, patient documentation, continuous assessment, coordination of care, and scope of services. The recommended best practices to conduct an effective IDG will be outlined to provide a structured, scheduled, and formatted IDG that meets the hospice requirements, including supporting patient eligibility. If your agency has struggled with POC survey or ADR challenges, and/or IDG team participation challenges, this will be an excellent presentation to attend. Continue reading →

Continue Reading

The number of new hospice programs expands exponentially each year. This means there is an unprecedented need for new volunteer managers – yet many of these new hires do not receive the training necessary to apply existing skills to the very specific role of a hospice volunteer manager. This webinar will focus on introducing volunteer managers to the skills, information, and resources necessary to create a “knock your socks off” volunteer program. Continue reading →

Continue Reading

Part 2 of this two-part series for the new volunteer manager will take an in-depth look at the policies and procedures that should be in place to facilitate optimal program functioning and oversight. Policies need to provide guidance but not be so restrictive that volunteers are unable to provide a wide range of services. Restrictive policies also interfere with the ability to meet the 5% requirement and stand in the way of contributing to high quality patient/family care.

In addition, this program will address the essential contents of a volunteer’s file. A complete and comprehensive file is essential. It can help volunteer managers sail through a survey (if/when that occurs) and enhance their understanding of the true nature of high-quality volunteer management. Continue reading →

Continue Reading

Value-based purchasing presents challenges and opportunities for home health agencies. By focusing on patient engagement, improving care coordination, implementing best practices, and monitoring performance, your agency can finish strong in 2025. This webinar will review the VBP measures, demonstrate how to utilize IPR reports, and identify how to use QAPI activities to improve outcomes. Continue reading →

Continue Reading

The Hospice Wage Index and Payment Rate Update has multiple changes for 2025-2026. This webinar will provide a detailed analysis of the changes and implementation specifics. Preparation is necessary because there are rate adjustments, numerous HQRP modifications, certification requirement clarifications, and implementation of the HOPE tool. You’ll also learn about the impact of the numerous CAHPS Hospice Survey revisions. This session is a must for all to prepare for the upcoming effective date of October 1, 2025. Continue reading →

Continue Reading

Sexual harassment can occur anywhere! Surveys indicate that 60% of nurses have experienced sexual harassment in a wide variety of settings and situations, especially since the workplace includes not only agencies and offices but also patient homes. Preventing and eliminating sexual harassment is everyone’s responsibility. This webinar will identify how sexual harassment may occur in your agency and how the victim and/or witnesses should respond to potential or actual events, including leadership’s response to reported sexual harassment. Continue reading →

Continue Reading

The survey is finished and now it’s time to focus on the PoC. This presentation will take your agency through the next steps based on the preliminary survey findings, what is required after receiving your PoC, and where to begin with a post-survey corrective action plan and process. It will address the resources required to write and implement action items on the PoC and the critical steps an agency must take, including education, timeframes, potential auditing, establishing measurable goals, and ongoing QA.

In addition, it will cover ongoing quality improvement activities agencies should use to ensure sustained excellence in care. Learn how to prepare your agency for a resurvey if condition-level deficiencies require it. This program will help agencies turn their nerves into effective, doable, and focused corrective action items for a positive survey outcome. Continue reading →

Continue Reading

In a field where empathy meets expertise, confidence isn’t just helpful — it’s essential. This dynamic presentation will explore how confidence directly impacts sales success in home health and hospice. You’ll discover the true definition of sales confidence, learn to identify the pitfalls of low or excessive confidence, and uncover the core habits that build a grounded, authentic presence. Whether you’re navigating objections, connecting with families, or partnering with referral sources, your confidence sets the tone. Join us for this inspiring session and come ready to learn, grow, and step into the kind of confidence that sells with heart. Continue reading →

Continue Reading

Most organizations want to grow, but not all organizations do what is required. This session will provide hospice, palliative care, and home care professionals with specific actionable methods to grow, increase the number of eligible patients served, and give the gift of hospice and home care. Join us to learn about the means and methods to install these growth pillars:

1. Creating an organizational culture of growth
2. Building a superior referral inquiry-to-admission process (intake) – the lifeblood for hospice growth
3. Engaging your medical director and providers to support growth and better involve community physicians
4. Installing a professional sales model (the days of muffin marketing are over)
5. Selling on value to 10 key referral sources
6. The power of differentiation
7. Using a quarterly growth plan to guide and direct growth Continue reading →

Continue Reading

The rate of provider live discharges has increased steadily from 16% in FY 2020 to 19% in FY 2024. Within the Medicare Hospice Benefit, there are five allowable live discharges. This program will review the requirements for each, define the process, explain what documentation is required, and include best practices.

Certain live discharges can be more challenging and require an agency to have policy in place specific to that live discharge. The presenter will address what information live discharges can provide as it relates to overall performance and Medicare eligibility. Both provider performance and eligibility can impact hospice quality and reimbursement, therefore understanding live discharges and best practices is critical. Continue reading →

Continue Reading

The HOPE assessment tool implementation timeline is effective October 1, 2025. CMS has released new versions of the HOPE Guidance Manual and all HOPE assessment tools. This session will address the changes to the HOPE tool to ensure your agency is prepared to accurately complete documentation as per the updated guidance. It will cover the HOPE tool’s impact on HQRP, updated guidance regarding HOPE Update Visits and completion requirements, and new and/or updated data items. It will also include the sequencing requirements for successful HOPE assessment submissions and acceptance to ensure the 90% compliance threshold is met. Continue reading →

Continue Reading

Have you had a prospective volunteer show up and say (for example), “I am a registered nurse and would like to volunteer as a nurse”? And do you say “Absolutely!” or “No thank you” or “You can volunteer but not as a nurse”? If that is the case, why would you say that? This webinar will look at all the ways hospice programs can utilize and maximize the role of licensed professionals as volunteers in our communities. It will address roadblocks and explore special programming and opportunities that hospice programs around the country are finally incorporating into the services offered through the use of volunteers. Continue reading →

Continue Reading

For most people, “backstage language” and “bedside language” are very different. How we speak about situations in the office is not how we speak in people’s homes… or is it? “Your husband is terminally ill.” “Your wife is actively dying.” Are you certain the people you are speaking to know what you are talking about? What about saying to coworkers, “This is a difficult family”? What does this really mean and what should be done about it? Are you certain that you are not doing more harm than good by not being “intentional” about your word choice? This webinar will explore the many ways language can interfere with high-quality care – and how to mitigate it. Continue reading →

Continue Reading

In today’s increasingly competitive and scrutinized environment, too many hospice organizations disappear within the first few years — or worse, limp along with poor quality and no path to sustainability. This session will unpack the most common pitfalls that lead to hospice failures and offer practical insights on how to sidestep them. Whether you’re launching a de novo hospice, leading a legacy organization, or scaling multi-site operations, this session will help you to course correct and build a hospice that thrives. Continue reading →

Continue Reading

How can employers help promote safety and reduce workplace violence? It starts with education. This webinar will address workplace violence in the home-care setting, including screening for potentially high-risk patients prior to admission, identifying environmental and patient/caregiver risks, the importance of staff situational awareness, and de-escalation techniques all caregivers can use. Continue reading →

Continue Reading