AI can make your hospice or home care business soar — or sink it fast.
Used wisely, ChatGPT can boost efficiency, streamline communications, and ease administrative burdens. Used carelessly, it can trigger HIPAA violations, privacy breaches, and serious reputational damage. Learn how to harness AI’s power safely and responsibly without putting your patients, your staff, or your organization at risk. Continue reading
Nearly one in four organizations now use artificial intelligence to support HR functions. But if not properly controlled, tools like ChatGPT can quickly create compliance risks. AI-driven hiring and evaluation systems may unintentionally discriminate on the basis of race, disability, age, or gender — prompting increased EEOC and DOJ enforcement of civil rights and anti-discrimination laws. New automated employment decision tools (AEDT) laws being implemented in certain jurisdictions further protect job applicants and employees from AI-related bias. This in-depth presentation will examine the AI risks, rules, and recordkeeping requirements facing hospice and home care HR teams. Continue reading
Emotional responses are a natural, invaluable part of palliative and hospice care, offering deep insights that shape how you connect with patients, make decisions, and deliver compassionate interventions.
In a field where connection is everything, mastering the dynamics between your feelings and care delivery is critical. This is a great course for every member of the hospice team to learn how to navigate the challenges of this deeply relational work with confidence and clarity. Continue reading
Healthcare workers experience workplace violence injuries at rates five times higher than other occupations, with nearly half of all nonfatal workplace violence injuries occurring in this sector.
Join this insightful session to learn how to meet evolving requirements with a proactive, structured approach that safeguards your teams and promotes a safer care environment. Continue reading
An effective plan of care guides hospice care delivery and meets regulatory requirements.
The interdisciplinary group establishes the plan, incorporating input from the patient, family, attending physician, and team members to ensure comprehensive, measurable outcomes. Join this in-depth session for guidance on developing and updating an individualized hospice plan of care that will address evolving patient and caregiver needs. Continue reading
This focused session examines RN and aide roles, emphasizing hospice aide supervision, clear written instructions, and congruent interdisciplinary documentation so teams avoid top survey deficiencies and reduce financial risk while strengthening day-to-day clinical practice. Continue reading
When tension rises, calm becomes your greatest strength.
This energizing session shows how subtle shifts in tone, timing, and mindset can transform challenging moments into meaningful connections. Learn practical strategies to stay steady, protect your well-being, and respond in ways that bring out the best in both yourself and others. Continue reading
Since October 1, 2025, hospice providers have been required to perform and submit HOPE assessments via iQIES. This session will delve into the importance of accurate HOPE data collection and timely submission as well as obstacles encountered by providers. We’ll discuss the role of the HOPE Tool and its impact on HQRP, and provide tips and processes to ensure HOPE assessments are completed accurately and submitted in a timely manner to protect your agency from the 4% payment penalty that takes effect in FY 2027. Continue reading
Unlock the vital role of social workers, counselors, spiritual caregivers, and chaplains in Medicare hospice compliance.
In this targeted session, masterful speaker Kathy Ahearn will explore how these key team members can strengthen quality reporting, ensure regulatory adherence within the interdisciplinary team, and elevate patient care through strategic visits and timely plan of care updates. Continue reading
The word “hospice” is often difficult for patients and caregivers to hear after battling an extended illness or when an acute medical condition strikes. Each patient referred to hospice brings a unique experience that resulted in a terminal prognosis and at times referrals are made with minimal information shared about the hospice philosophy. This session will provide guidance and examples for hospice team members to utilize when meeting with patients and families for the first time. Tips on presenting and answering questions regarding the hospice election and addendum statements will be provided. Discussion will address frequent concerns and questions that patients and caregivers have and provide guidance that supports and guide patients as they navigate the final chapter of their lives. Continue reading
In today’s challenging sales landscape, leaders need the ability to truly understand and inspire their teams more than ever.
This practical webinar will reveal a clear framework for coaching sales reps with clarity, empathy, and impact. With a focus on mindset, communication, and practical action steps, this dynamic session will empower sales leaders to unlock stronger performance, build trust, and lead a motivated, high impact team. Continue reading
Learn how to recruit the right people and create training that excites, educates, and prepares them to succeed. Turn your onboarding into a powerful tool that sets your volunteers up for long-term engagement and fulfillment. Continue reading
In this session, the first of a four-part series, attendees will be introduced to the core principles of QAPI and the QAPI 360 philosophy — an approach designed specifically for hospice and home health. Beyond the basics of continuous quality management, we’ll explore how to transform QAPI from a regulatory checklist into a powerful, organization-wide dashboard with integrated meetings that inform decisions, improve care, and drive meaningful, measurable results. Continue reading
This session takes a deep dive into what data really matters, how to collect and track it without overburdening staff, and how to translate raw numbers into clear insights that guide decisions, elevate care, and support a thriving hospice culture. Continue reading
Transform your hospice QAPI from a data obligation into a true performance engine.
In this fast-paced session, you’ll learn how to move beyond spreadsheets and reports to pinpoint priority issues in real time, uncover the real “why” with practical root cause tools, and build PI plans your team can actually execute. Elevate your QAPI program and transform data into lasting impact — one improvement at a time. Continue reading
The 2026 Legislative Session (January 13-March 13) has kicked off and is wasting no time getting to work. FHPCA is working diligently to mitigate a portion of House Bill 693 which eliminates Certificate of Need in Hospice and skilled nursing…
