The Empathy Spectrum: Connect with Patients, Families & Colleagues

Posted on July 17, 2023

Date/Time: 07/17/2023, 12:00 pm

Provider: FHPCA

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Healthcare work is exciting, rewarding, and ever-changing.

Learn how empathy can create loyal employees, strong referrals, and a positive culture.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
  • Discover the full spectrum of empathy
  • Distinguish between sympathy and empathy
  • Understand the three components of empathy
  • Avoid empathy pitfalls
  • Deepen relationships with patients, families, and colleagues
  • Positively contribute to your company culture

WEBINAR DETAILS

Empathy plays a major role in employee and patient satisfaction. No matter what the discipline, empathy can create loyal employees, raving referral sources, and a powerful culture. Sign up for this informative session to closely examine the entire spectrum of empathy and how each component impacts people differently. Learn scripted statements that demonstrate all the empathy components to help you find the right words and put this skill into practice in your daily life.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

  • Hospice
  • Home Health
  • Home Care
  • Palliative Care

WHO SHOULD ATTEND?

This informative session is well suited for all departments/department heads.

TAKE-AWAY TOOLKIT

  • Scripted phrases for sympathetic, empathetic, and compassionate statements
  • Empathy checklist
  • Training log
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided, however there are no pre-approved CEs associated with this webinar

Presented ByJoanna Pera Image

Joanna Pera

POWERED BY PERA

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