Strengthening Your Referral Inquiry to Admission Process

Date/Time: 07/15/2021, 9:00 am - 4:30 pm

Provider: FHPCA

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This is a 90-minute webinar.

9:00 am – 10:30 am HST
11:00 am – 12:30 pm AKT
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

Why spend one more dollar to make the phone ring any more than it is, if you cannot convert those referrals you are receiving? Currently, the best place for a hospice organization to get an admission is from the pending list. Unfortunately, many hospices have a very underdeveloped list. In the session you will learn how to widen the top of your referral funnel.


  • Diagnose your current process
  • Identify and implement improvement measures
  • Build capacity to increase your ability to do same-day admissions
  • Use a pending list and 90-day work process to increase admissions


The most immediate way to increase your census and serve more people is to strengthen your referral-to-admission process. This webinar will explain the anatomy of the process and the essential elements required to have a state-of-the-art admission machine. Explore the intake function, preventing single points of eligibility failures, building capacity with existing resources, and using the pending list and 90-day work process as your best source of admissions. Fasten your seat belt and hold on! This presentation will challenge traditional thinking and open new doors for accelerating agency growth.


This informative session is designed for intake/admission coordinators, owners, executive directors, clinical directors, and marketing and business development teams.


  • PDF of slides and speaker’s contact info for follow-up questions

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