Paving a Path of Partnership Between Clinical & Sales

Posted on March 28, 2024

Date/Time: 03/28/2024, 12:00 pm

Provider: FHPCA

Map Unavailable

One of the most valuable leadership skills is the ability to merge perspectives and bring people together to work towards a common goal, a shared purpose.

That’s not always easy with clinical and sales teams. This webinar is your blueprint for a partnership between those teams.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Discover the top six contributors to clinical/sales tension
Use bridging phrases to strengthen collaboration between departments
Lead team exercises to increase teamwork among all disciplines
Enjoy the benefits of a strong clinical/sales connection
Understand the impact of departmental tension

WEBINAR DETAILS

To have a smooth-running agency, departments need to collaborate effectively. It’s common to see tension between clinical and sales departments. Different perspectives benefit a team and organization but when those differing perspectives get in the way of a positive culture, it can have a negative impact.

This webinar will provide a deeper understanding of the age-old conflict between clinical and sales departments. Discover the top six contributors to clinical/sales tension and what to do about them. Learn simple key bridging phrases that promote collaboration among teams. Departmental friction can be a distraction and a time waster. Attend this webinar to learn effective and fun team exercises to improve cooperation immediately.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

Hospice
Home Health
Home Care

WHO SHOULD ATTEND?

This informative session will benefit sales staff and clinical leadership.

TAKE-AWAY TOOLKIT

Bridging phrases reference sheet
Training log
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar

Presented By

Joanna Pera Image

Joanna Pera

News

FHPCA 39th annual Forum is a wrap!

This year’s Forum was a great success! While we are preparing follow-up emails, evaluations, attendee lists, and CEU information to go out this week, don’t forget to mark your calendar for 2025:

Upcoming Events

Today

Sun

Mon

Tue

Wed

Thu

Fri

Sat

12:00 PM - Managing Patient Complaints

12:00 PM - 2024 Hospice Billing Series: Part 3: Face-to-Face, Hospice Cap, Physician Billing & PEPPER

12:00 PM - The HOPE Assessment – Being Prepared for HOPE Success!

12:00 PM - Bereavement Volunteer Training Part 1: Advanced Concepts & Interventions - Grief, Loss & Communication

12:00 PM - 2024 Hospice Clinical Management Series

12:00 PM - 2024 Hospice Clinical Management Series: Part 1: Critical Regulations for Agency Compliance

12:00 PM - Guiding Caregivers Through Difficult & Meaningful Conversations

12:00 PM - Bereavement Volunteer Training Part 2: Suicide Intervention, Screening Calls & Complex Situations

12:00 PM - Hospice QAPI: The Cornerstone of Compliance

12:00 PM - Reimagining Your Assisted Living Community Hospice

12:00 PM - Developing a High-Functioning Bioethics Committee

12:00 PM - 2024 Hospice Clinical Management Series: Part 2: Effectively Managing Your Hospice Team

2:00 PM - Take Your LAPSS: Effective Advocacy with Lawmakers

12:00 PM - Increase Your CAHPS Hospice Responses & Scores

Managing Patient Complaints

10/01/2024

12:00 pm

Webinars

Complaints will arise, but is your team prepared to manage them? The patient rights requirements in the Conditions of Participation mandate that complaints be investigated, and complete documentation be maintained of the complaint, investigation, and resolution. This webinar will review the CoP requirements for complaint management, including documentation from receipt of complaint to resolution and how to track and trend complaints to improve patient care. It will address how to develop a customer service program aimed at improving patient satisfaction and decreasing complaints from patients, staff members, and customers.

More Info

2024 Hospice Billing Series: Part 3: Face-to-Face, Hospice Cap, Physician Billing & PEPPER

10/03/2024

12:00 pm

Webinars

Face-to-face requirements, physician billing, and the aggregate cap self-reporting requirement are just a few of the daily reimbursement-related challenges covered in this webinar. Specific physician billing codes for palliative care will also be addressed to expand your agency's knowledge of palliative care reimbursement and the benefit for patients in the VBID Model. HIS transmission requirements and the increased penalty for noncompliance will also be covered, as will medical review denials and how PEPPER reports affect your hospice.

More Info

The HOPE Assessment – Being Prepared for HOPE Success!

10/04/2024

12:00 pm

Webinars

The HOPE tool was confirmed and adopted with the 2025 hospice final rule. It is imperative that hospices be prepared to accurately capture the patient-specific data to accurately complete the HOPE tool. This tool will replace the current HIS and will be completed at different timepoints. This session will address all required data points, the HOPE assessment timepoints, new outcome measures that will be calculated from the data, the impact on Hospice Quality Reporting Program compliance, and the detailed timeline for implementation.

More Info

Bereavement Volunteer Training Part 1: Advanced Concepts & Interventions - Grief, Loss & Communication

10/08/2024

12:00 pm

Webinars

The Bereavement Volunteer Training program is designed for volunteers who have completed an initial hospice volunteer training course. While volunteer managers are encouraged to attend this webinar, this is not a webinar on how to teach this course, but instead, this is the actual course that volunteers should attend. Part 1 of this two-part series is designed to provide in-depth training for volunteers who wish to work in a bereavement program. It will cover techniques and interventions that are more advanced than those in typical, initial volunteer training courses.

More Info

2024 Hospice Clinical Management Series

10/09/2024

12:00 pm

Webinars

Part 1: Critical Regulations for Agency Compliance Part 2: Effectively Managing Your Hospice Team Part 3: Understanding HQRP, Reporting, Updates, Payment Models & Reimbursement

More Info

2024 Hospice Clinical Management Series: Part 1: Critical Regulations for Agency Compliance

10/09/2024

12:00 pm

Webinars

Part 1 of this three-part webinar series will review regulations and compliance issues that are critical to hospice leadership. You’ll learn about Medicare hospice eligibility and how to successfully guide your team to support terminality and regulatory compliance. As Medicare oversight continues, it is critical that leadership understands the regulations and what qualifies patients for hospice and continued services. This webinar will address the tools required to work with your team to meet those eligibility requirements and what to do when a patient is no longer eligible. In addition to the financial bottom line, leadership is accountable for patient care, agency quality, Hospice Compare scores, PEPPER scores, and a multitude of other reporting scores. Understanding the regulations and eligibility is crucial; Part 1 is a must-attend for all new leadership or those requiring a refresher.

More Info

Guiding Caregivers Through Difficult & Meaningful Conversations

10/10/2024

12:00 pm

Webinars

The most recent numbers from NHPCO show that 24% of all hospice admissions are people with cancer and 24% are people with Alzheimer’s and other dementia-related disorders. The data also shows that the median length of stay has dropped to just 17 days. This means that care is more challenging and there is less time to accomplish important goals. It’s also true that caregiver stress, burnout, and trauma have increased. It is more important than ever to refine your skill set to maneuver around all these challenges, which include denial as a coping strategy, learned helplessness, and avoidance related to culture and religious traditions. This webinar will address these topics and more to specifically guide caregivers through those important and meaningful conversations.

More Info

Bereavement Volunteer Training Part 2: Suicide Intervention, Screening Calls & Complex Situations

10/15/2024

12:00 pm

Webinars

The Bereavement Volunteer Training program is designed for volunteers who have completed an initial hospice volunteer training course. Part 2 of this two-part series will address the role of the bereavement volunteer when thoughts of suicide are present and explain how to conduct screening and check-in calls. It will also explore volunteer-specific interventions when common complex situations occur in the bereavement setting, including the importance of setting and maintaining personal and professional boundaries.

More Info

Hospice QAPI: The Cornerstone of Compliance

10/16/2024

12:00 pm

Webinars

Your QAPI program must be an agency-wide, data-driven, quality-assessment, and performance-improvement program. In this session you will learn: -Keys to a quality improvement program -Regulations you need to know to establish a QAPI program -How Hospice Outcomes and Patient Evaluation (HOPE) fits with QAPI -How to utilize CASPER reports, analysis of high-risk/high-volume/problem-prone areas, the Hospice Care Index, and more to drive your QAPI program -How to review project samples, audit tools, and indicators that will be provided

More Info

Reimagining Your Assisted Living Community Hospice

10/17/2024

12:00 pm

Webinars

This webinar will address how assisted-living communities and healthcare organizations in general can better develop partnerships with hospice agencies to advance their mission and business objectives. You’ll learn an approach to providing a superior resident and family experience when receiving hospice services. Innovative programming and services will be presented that will enhance service quality and strengthen communication between families, staff, and hospice caregivers. A successful partnership with hospice and assisted-living facilities will extend the care continuum.

More Info

Developing a High-Functioning Bioethics Committee

10/22/2024

12:00 pm

Webinars

How many times a week do you wrestle with difficult clinical issues that involve complex moral and ethical components with no clear-cut answers? How often do your colleagues struggle with moral distress over clinical decisions and resource allocations? How many times have you reread a clinical policy and recognized that there are ethical components that are inadequately addressed? A well-functioning bioethics committee can assist with all these issues and more!

More Info

2024 Hospice Clinical Management Series: Part 2: Effectively Managing Your Hospice Team

10/23/2024

12:00 pm

Webinars

Part 2 of this three-part webinar series will help new managers identify key areas of leadership focus and will cover the key elements of effectively managing a hospice team. Learn how the regulation defines team members, how to manage your team, what the expectations should be, qualifications, and competencies, both for orientation and annual skills training. Discover how to effectively run an IDT, how to prepare your team for an IDT, and how to prepare for recertifications to support terminality and hospice Medicare eligibility. In addition, this program will review the live discharge process and how to guide your team through the discharge process. Part 2 is about leadership, administration, and how to guide your team with successful management of the patient plan of care through assessment, documentation, and the IDT process. New managers often lack the skillset to address issues of productivity, documentation timeliness, or quality of care so this is particularly critical for new hospice leaders as a guide through the regulations, hospice Medicare eligibility, and managing a team.

More Info

Take Your LAPSS: Effective Advocacy with Lawmakers

10/23/2024

2:00 pm - 3:00 pm

Non-Clinical Webinars
Webinars

This webinar is designed to help members gain a better understanding of lawmakers' perspectives and use that knowledge to build stronger relationships while conveying an effective, winning message.

More Info

Increase Your CAHPS Hospice Responses & Scores

10/29/2024

12:00 pm

Webinars

No leadership team can afford to overlook the public reporting and financial implications of their CAHPS Hospice Survey scores. This program will offer practical tips to boost your survey response rate and increase your scores. Join us to learn how to leverage these scores to elevate care quality and team performance - improved scores reflect excellent teamwork and should be a source of pride!

More Info

Events on 10/01/2024

Managing Patient Complaints

1 Oct 24

Events on 10/03/2024

2024 Hospice Billing Series: Part 3: Face-to-Face, Hospice Cap, Physician Billing & PEPPER

3 Oct 24

Events on 10/04/2024

The HOPE Assessment – Being Prepared for HOPE Success!

4 Oct 24

Events on 10/08/2024

Bereavement Volunteer Training Part 1: Advanced Concepts & Interventions - Grief, Loss & Communication