How to Improve Your Hospice CAHPS Survey Scores

Date/Time: 12/04/2018, 10:00 am - 4:30 pm

Provider: FHPCA

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Tuesday, December 4, 2018

10:00 am – 11:30 am HST
11:00 am – 12:30 pm AKT
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospice Survey measures and assesses the hospice care experiences of deceased patients and their informal caregivers.  The Centers for Medicare and Medicaid Services (CMS) developed the CAHPS Hospice Survey with input from key organizations and individuals, including government agencies, consumer groups, and industry stakeholders.  Implementation of the survey supports national priorities for improving care, including involving patients and families in care and promoting effective communication and coordination.

Administration of a successful survey process encompasses reviewing the topics, measures, and approved vendors, as well as scoring and benchmarking.  This webinar will provide solutions for areas of concern and address the challenge of getting a significant return on surveys.


  • Administration of a successful survey process
  • How CAHPS Hospice Survey compliance is determined
  • Topics included in the CAHPS Hospice Survey
  • Scoring and benchmarking
  • Approved vendors
  • Solutions for areas of concern
    • Quick tips
    • Reference documents


This informative session will benefit hospice administrators, clinical managers, QAPI managers, volunteer managers/coordinators, patient care managers, compliance leaders, owners, and business development leaders.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

Photo Gloria Turner


Turner Healthcare Consulting

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