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Florida Hospice & Palliative Care Association

Florida Hospice & Palliative Care Association

About Hospice and Palliative Care

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    • Executive Committee
    • Media Center
  • Membership
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    • Provider Membership
    • Jobs
  • Hospice & Palliative Care
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  • Education
    • Subscribe to Education List
    • Upcoming Events
    • Forum: Annual Conference
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    • Make a Donation
    • Volunteer
    • Hospice-Veteran Partnership Pins
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Non-Clinical Hospice Webinars

FHPCA partners with the Hospice & Home Care Webinar Network to offer webinars specifically for Hospice and Home Care professionals.  As an association member, you will be able to participate in these webinars at a reduced member price.

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News

Florida Hospice & Palliative Care Association Awards of Excellence Winners 2025

2025 Awards of Excellence Winners

FHPCA was honored to present the 2025 Awards of Excellence at the Annual Forum. These recognitions are granted to individuals, teams, or organizations that demonstrate outstanding service, innovation, leadership, and compassion in Florida’s hospices and palliative care. These awards help…

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Upcoming Events

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3:00 PM - Hospice Management & Operations: The Savvy Businessperson's Guide
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3:00 PM - Hospice Management & Operations: The Savvy Businessperson's Guide
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5
3:00 PM - Denial: Misdiagnosed & Misunderstood
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7
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10
3:00 PM - CoPs & Infection Control & Prevention: Implementing an Effective Surveillance Program
11
3:00 PM - Empowering People Coping with a Terminal Condition
12
12:00 PM - Triage KPIs to Track in 2025
3:00 PM - Documenting Hospice Eligibility
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14
15
16
17
3:00 PM - CoPs & Emergency Preparedness: Creating a Compliant Emergency Management Plan
18
3:00 PM - Emotional Intelligence Part 2: Self Management (Complimentary)
19
20
21
22
23
24
3:00 PM - Workplace Violence: Empowering Staff to Recognize & De-escalate Risk
25
3:00 PM - Volunteer Manager Series: Utilizing Professional Licensed Volunteers
26
27
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29
30
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3:00 PM - The Seven Pillars of Hospice Growth
2
3:00 PM - Updated HOPE Guidance: Unpacking the HOPE Tool Changes
3
4
5
Hospice Management & Operations: The Savvy Businessperson's Guide
Hospice Management & Operations: The Savvy Businessperson's Guide
06/02/2025    
3:00 pm
  • Webinars
Many investors, hospice workers, and other potential owners are exploring hospice as a business expansion opportunity or making their entrepreneurial start. Many don’t understand what it really takes to make a program successful – whether it is risk areas that can’t be overlooked or firmly managing programs in a way that will ensure durability through potentially lean seasons. Whether evaluating an acquisition, opening a de novo hospice, or stabilizing an existing operation, this session will provide actionable insights grounded in real-world experience and market trends. You will better understand how to build value in your hospice from the inside out — clinically, operationally, and financially.
More Info
Hospice Management & Operations: The Savvy Businessperson's Guide
Hospice Management & Operations: The Savvy Businessperson's Guide
06/03/2025    
3:00 pm
  • Webinars
Many investors, hospice workers, and other potential owners are exploring hospice as a business expansion opportunity or making their entrepreneurial start. Many don’t understand what it really takes to make a program successful – whether it is risk areas that can’t be overlooked or firmly managing programs in a way that will ensure durability through potentially lean seasons. Whether evaluating an acquisition, opening a de novo hospice, or stabilizing an existing operation, this session will provide actionable insights grounded in real-world experience and market trends. You will better understand how to build value in your hospice from the inside out — clinically, operationally, and financially.
More Info
Denial: Misdiagnosed & Misunderstood
Denial: Misdiagnosed & Misunderstood
06/05/2025    
3:00 pm
  • Webinars
For a concept so often discussed, most people actually know very little about it. Denial is likely misdiagnosed much of the time, or at least, it’s only partially correct. In addition, many are unaware of how best to respond when actual denial is present. Quick hint: a person’s coping method should never be taken away without skillfully working with them to adopt an alternative strategy. This webinar will explore several “stage or level” models for denial and present and address common behaviors that actually aren’t denial at all. The bulk of the webinar will be spent on discussing skillful ways to intervene.
More Info
CoPs & Infection Control & Prevention: Implementing an Effective Surveillance Program
CoPs & Infection Control & Prevention: Implementing an Effective Surveillance Program
06/10/2025    
3:00 pm
  • Webinars
This webinar will address the key elements and requirements for implementing an effective comprehensive surveillance program for infection control and prevention. It will cover the tools, processes, data collection, trends, and interventions that are critical. You’ll learn how to integrate surveillance data findings, including interventions, into your agency’s QAPI program. This session will include best practices for infection control and prevention, along with an effective surveillance program that impacts patient outcomes and quality scores. This presentation is key for survey preparation or if there is a high incidence of infections and staff new to QA.
More Info
Empowering People Coping with a Terminal Condition
Empowering People Coping with a Terminal Condition
06/11/2025    
3:00 pm
  • Webinars
The World Health Organization estimates that approximately 25.7 million people yearly enter the final stage of their lives. Corr’s Task-Based Model of Coping with Dying offers healthcare providers strategies for empowering patients navigating terminal illness and concurrent involuntary health changes. This webinar will examine the model and best practice integration strategies for empowering patients in diverse contexts across professional disciplines.
More Info
Triage KPIs to Track in 2025
Triage KPIs to Track in 2025
06/12/2025    
12:00 pm - 12:45 pm
  • Webinars
Decisions that impact patient care shouldn’t be subjective. Just like providers follow evidence-based clinical guidelines, your triage team needs the right performance metrics to guide decision-making and improve outcomes. Join us for a discussion on how to track the KPIs that matter most in home health and hospice triage. We’ll show you how to identify gaps in care before they affect your satisfaction or quality scores—and how to use your data to work smarter, not harder.
More Info
Documenting Hospice Eligibility
Documenting Hospice Eligibility
06/12/2025    
3:00 pm
  • Webinars
Proper documentation plays a crucial role in ensuring compliance, accuracy, and quality in hospice care. This webinar will provide the knowledge and skills needed to document hospice eligibility in a manner that aligns with regulatory requirements and best practices. You will gain an understanding of the medical review process and the financial implications of claim denials. Don’t miss this opportunity to strengthen your understanding of hospice eligibility standards!
More Info
CoPs & Emergency Preparedness: Creating a Compliant Emergency Management Plan
CoPs & Emergency Preparedness: Creating a Compliant Emergency Management Plan
06/17/2025    
3:00 pm
  • Webinars
Emergency management in healthcare focuses on ensuring the safety and continuity of care for patients during emergencies or disasters. It encompasses preparedness, response, and recovery, and includes training, planning, and communication. As a result, CMS has identified specific Conditions of Participation (CoPs) related to emergency management. This webinar will review the requirements for an effective, compliant emergency management plan and program. It will demonstrate how to complete an HVA and risk assessment and address the required elements of emergency management, including communication, training, and testing. Tabletop exercises, policy and procedures, a plan outline, and how to compliantly meet the testing requirements will be presented.
More Info
Emotional Intelligence Part 2: Self Management (Complimentary)
Emotional Intelligence Part 2: Self Management (Complimentary)
06/18/2025    
3:00 pm
  • Webinars
This informative webinar will delve into the second quadrant of emotional intelligence: self-management (also called self-regulation). This session will provide a deep dive into how we navigate our emotions, behaviors, and decisions in ways that align with our values and goals. It will explore the multiple competencies that make up effective self-management, including self-control, which allows us to regulate impulses and reactions even in challenging situations; goal achievement, which ensures we stay motivated and disciplined toward long-term success; integrity, which involves aligning our actions with ethical principles and maintaining trustworthiness; flexibility, which enables us to adapt to change and remain open to new possibilities; and resilience, which helps us recover from setbacks and maintain a positive mindset under pressure. Participants will gain insights into practical strategies for strengthening these competencies, learning how to recognize triggers, reframe challenges, and develop healthier responses to stress.
More Info
Workplace Violence: Empowering Staff to Recognize & De-escalate Risk
Workplace Violence: Empowering Staff to Recognize & De-escalate Risk
06/24/2025    
3:00 pm
  • Webinars
How can employers help promote safety and reduce workplace violence? It starts with education. This webinar will address workplace violence in the home-care setting, including screening for potentially high-risk patients prior to admission, identifying environmental and patient/caregiver risks, the importance of staff situational awareness, and de-escalation techniques all caregivers can use.
More Info
Volunteer Manager Series: Utilizing Professional Licensed Volunteers
Volunteer Manager Series: Utilizing Professional Licensed Volunteers
06/25/2025    
3:00 pm
  • Webinars
Have you had a prospective volunteer show up and say (for example), “I am a registered nurse and would like to volunteer as a nurse”? And do you say “Absolutely!” or “No thank you” or “You can volunteer but not as a nurse”? If that is the case, why would you say that? This webinar will look at all the ways hospice programs can utilize and maximize the role of licensed professionals as volunteers in our communities. It will address roadblocks and explore special programming and opportunities that hospice programs around the country are finally incorporating into the services offered through the use of volunteers.
More Info
The Seven Pillars of Hospice Growth
The Seven Pillars of Hospice Growth
07/01/2025    
3:00 pm
  • Webinars
Most organizations want to grow, but not all organizations do what is required. This session will provide hospice, palliative care, and home care professionals with specific actionable methods to grow, increase the number of eligible patients served, and give the gift of hospice and home care. Join us to learn about the means and methods to install these growth pillars: 1. Creating an organizational culture of growth 2. Building a superior referral inquiry-to-admission process (intake) – the lifeblood for hospice growth 3. Engaging your medical director and providers to support growth and better involve community physicians 4. Installing a professional sales model (the days of muffin marketing are over) 5. Selling on value to 10 key referral sources 6. The power of differentiation 7. Using a quarterly growth plan to guide and direct growth
More Info
Updated HOPE Guidance: Unpacking the HOPE Tool Changes
Updated HOPE Guidance: Unpacking the HOPE Tool Changes
07/02/2025    
3:00 pm
  • Webinars
The HOPE assessment tool implementation timeline is effective October 1, 2025. CMS has released new versions of the HOPE Guidance Manual and all HOPE assessment tools. This session will address the changes to the HOPE tool to ensure your agency is prepared to accurately complete documentation as per the updated guidance. It will cover the HOPE tool’s impact on HQRP, updated guidance regarding HOPE Update Visits and completion requirements, and new and/or updated data items. It will also include the sequencing requirements for successful HOPE assessment submissions and acceptance to ensure the 90% compliance threshold is met.
More Info
Events on 06/02/2025
Hospice Management & Operations: The Savvy Businessperson's Guide
Hospice Management & Operations: The Savvy Businessperson's Guide
2 Jun 25
Events on 06/03/2025
Hospice Management & Operations: The Savvy Businessperson's Guide
Hospice Management & Operations: The Savvy Businessperson's Guide
3 Jun 25
Events on 06/05/2025
Denial: Misdiagnosed & Misunderstood
Denial: Misdiagnosed & Misunderstood
5 Jun 25
Events on 06/10/2025
CoPs & Infection Control & Prevention: Implementing an Effective Surveillance Program
CoPs & Infection Control & Prevention: Implementing an Effective Surveillance Program
10 Jun 25
Events on 06/11/2025
Empowering People Coping with a Terminal Condition
Empowering People Coping with a Terminal Condition
11 Jun 25
Events on 06/12/2025
Triage KPIs to Track in 2025
Triage KPIs to Track in 2025
12 Jun 25
Documenting Hospice Eligibility
Documenting Hospice Eligibility
12 Jun 25
Events on 06/17/2025
CoPs & Emergency Preparedness: Creating a Compliant Emergency Management Plan
CoPs & Emergency Preparedness: Creating a Compliant Emergency Management Plan
17 Jun 25
Events on 06/18/2025
Emotional Intelligence Part 2: Self Management (Complimentary)
Emotional Intelligence Part 2: Self Management (Complimentary)
18 Jun 25
Events on 06/24/2025
Workplace Violence: Empowering Staff to Recognize & De-escalate Risk
Workplace Violence: Empowering Staff to Recognize & De-escalate Risk
24 Jun 25
Events on 06/25/2025
Volunteer Manager Series: Utilizing Professional Licensed Volunteers
Volunteer Manager Series: Utilizing Professional Licensed Volunteers
25 Jun 25
Events on 07/01/2025
The Seven Pillars of Hospice Growth
The Seven Pillars of Hospice Growth
1 Jul 25
Events on 07/02/2025
Updated HOPE Guidance: Unpacking the HOPE Tool Changes
Updated HOPE Guidance: Unpacking the HOPE Tool Changes
2 Jul 25
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