Paul Ledford: Program integrity should strengthen — not undermine — access to hospice care in Florida
Our CEO, Paul A. Ledford, was a guest writer on Florida Politics. Read the article here.
News
Our CEO, Paul A. Ledford, was a guest writer on Florida Politics. Read the article here.
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Today’s onboarding isn’t just about paperwork and policies — it’s about creating momentum, building connection, and accelerating performance. This dynamic, practical webinar will explore how to transform onboarding from a passive checklist into a powerful engagement and performance driver. You will discover how to shape the new-hire experience with intention, connection, and accountability — right from the first interaction. Whether onboarding in-person or remotely, you'll walk away with a fresh mindset to turn your onboarding into a high-impact experience that fuels retention, culture, and performance.
This webinar will review all aspects of the hospice volunteer coordinator’s role and requirements. It will present volunteer tracking and reporting requirements, volunteer recruitment, training, education, and maintenance of volunteer personnel files. It will also review relevant best practices, including participation in IDG and using volunteers with patients and within the agency. FAQs related to volunteers and the volunteer coordinator role will also be addressed.
In order to make responsiveness to patients, clients, families, and coworkers expected and routine, you have to rely on choices your staff members make in each moment of communication. And because you can’t be everywhere at once, you need tools that provide accountability and support to help others act on their best intentions. The program will include:
-Three factors that influence discretionary effort and how to use them to inspire colleagues
-Best practices of leaders who inspire and energize people about compassionate, reassuring, and personal care
-How to overcome the obstacles to consistent rounding with staff
-Onboarding techniques to take new colleagues across the first two years when they are at high risk of jumping ship
People are multidimensional. Understanding how various individuals see and interact with the world can significantly help with providing higher levels of care. With this understanding you can skillfully work with, and alongside, those perceived to be “challenging” instead of experiencing them as “difficult.” This webinar will focus on working with various specific personalities by providing information and skills to assist all team members.
Helping patients, families, and referral sources move through the process that will lead them to discussing hospice and accessing hospice benefits starts with recognizing barriers like anticipatory grief, fear, denial, etc. Understanding the right approach, using the best phraseology, and employing the right tools are key to eliminating barriers. This webinar will provide successful approaches, tools, and phraseology to help you serve more people, grow, and give the gift of hospice.
Healthcare workers, especially nurses and frontline staff, face a disproportionately high risk of workplace violence. Healthcare professionals face increasing challenges with patient aggression, emotional distress, and workplace tension. De-escalation is essential in healthcare because it directly impacts the safety, emotional well-being, and quality of care for both patients and healthcare professionals.
This webinar will equip you with practical, evidence-based de-escalation techniques to enhance safety, build trust, and improve patient outcomes. Join us to learn how to recognize early signs of escalation and when de-escalation will not work, how to communicate with empathy and authority, and how to manage high-stress situations.
This insightful and practical webinar is designed specifically for hospice and home care agencies looking to create and implement high-impact PIPs that meet CMS requirements and lead to real, measurable improvements in patient care, compliance, and organizational outcomes. You’ll learn how to go beyond using just QAPI data, survey feedback, and clinical metrics by identifying overarching program issues, setting clear goals, tracking outcomes, and driving meaningful, measurable improvement in your hospice.
Artificial intelligence is arriving just as our aging population is driving increasing demand for in-home and hospice care. Understanding how AI works can help you be comfortable and confident in this new environment. This webinar will briefly cover the origin and explosive growth of AI capabilities and then highlight where and how these tools can be introduced to adult-care environments as a teammate and support.
There are a range of machine-learning solutions, from recognizing health and behavior patterns, to making predictions on future health needs, to supporting communication and information needs, and as a partner in planning and brainstorming interventions, activities, and adaptations. Medical and support staff are under constant pressure to provide more to more people in less time. Artificial intelligence teammates can summarize information and suggest research-based ideas to reduce the complexity so staff can focus on the patient.
Preparing family caregivers of terminally ill patients for death and bereavement can diminish uncertainty, enhance their biopsychosocial-spiritual well-being, and shape patient outcomes. Applying the stress-coping model, this interactive, case-based webinar will address best practice strategies in assessing and advancing three dimensions of caregiver preparation for the dying/post-death experience. This skill-advancing session will outline family caregiver-centered integration methods for each dimension of in-home care settings. Participants will be able to apply the model and strategies to practice analyzing case studies of terminally ill patients and their family caregivers.
Often, during times of trauma, illness, and death, children can be overlooked while their caregivers struggle with the situation’s inherent difficulties. The last thing a parent needs during these times is a frightened, confused child. This presentation will explore the factors influencing children’s reactions and effective strategies to help them deal positively with traumatic family events.
Individually focused conversations go beyond status updates. When done with intention and consistency, one-on-one meetings help employees feel valued, heard, and supported, while equipping leaders with insight to guide, coach, and inspire.
This session will teach leaders how to structure and conduct effective one-on-ones that drive both accountability and connection. From setting clear expectations and offering real-time feedback to exploring career aspirations and recognizing wins, these meetings create alignment, fuel motivation, and contribute directly to organizational success.
Family estrangement across generations is on the rise in America, and many clients/patients are running out of time to make peace and reconcile with loved ones. The emotional, mental, and physical cost of broken relationships with family and/or close friends is a tremendous burden for patients, but you can help! This session will explore how our service to families can include advocacy for peacemaking, a clear explanation of the benefits, and some tools to get there.
Part 2 of this two-part series will explore specific skill sets hospice social workers need in today’s fast-paced, high-stress environment. It will particularly address how to skillfully intervene with “short-stay” patients/families and with dementia-related diagnoses, as well as handling the number one PTSD diagnosis nationally – caregiver PTSD.
It has been decided that now is the time for your agency to move forward with a community-based palliative care program. Part 2 of this two-part series will address the mechanics of setting up your CBPC program. It will cover program models and design, including implementation considerations. It will also break down the NCP Clinical Practice Guidelines for Quality Palliative Care, including the eight domains of care, and how to build the palliative care program structure. You’ll discover how to support both operational and clinical practices, key roles, team member responsibilities, and best practices when getting started. Learn how to measure success and communicate across the continuum of care with your community partners. This is the how-to of getting started and a great place to decide if CBPC is the next best step for your organization if you’re serving a chronically ill patient base already in need of a palliative care program.
Clinician documentation to support hospice eligibility at all levels of care is imperative to support CoP compliance, proper payment, and IDG collaboration. Participants will gain practical strategies for leveraging assessment tools and regulatory guidance to strengthen their clinical visit and IDG documentation. This webinar will address common documentation pitfalls and provide clinicians with real-life examples to ensure their records accurately reflect patient needs and care decisions. By reinforcing the connection between thorough documentation and regulatory compliance, through QAPI chart reviews, clinicians can improve their documentation.
End-of-life care is about more than comfort and support; it’s about truly understanding the challenges families and patients face. With dementia on the rise and more caregivers experiencing PTSD, skilled counseling can make all the difference. Medicare recognizes this need, requiring hospice programs to offer counseling that eases the unique stresses of a terminal diagnosis. This webinar will explore how mindfulness and deep listening can provide meaningful help in both everyday and complex situations — ensuring no one faces this journey alone.
