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Five Wishes is more than a workbook that becomes a legal advance directive when completed. It is a comprehensive, person-centered advance care planning program that offers a proven, easy-to-use approach to having effective and compassionate conversations. The hallmark of the Five…
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Critical thinking is the art and science behind the provision of the best possible end-of-life care. Part of this process is continually asking “Is this really true?”. In end-of-life care, staff want to help people who are suffering and who frequently ask questions with no definitive answer. “Can my husband hear me?” “Why did my husband die after I left the room? I promised him I would be at his side.”
In attempting to provide comfort, “hospice urban myths” have evolved over the years. These myths have been passed along so many times that they begin to feel as if they are actually true, when in fact, that is often not the case. This webinar will look at many of these myths and whether they are really true. It will explore better ways to support people when life events feel unfair or hopeless.
The role of a home health or hospice clinical manager is crucial! Although frequently filled by top-performing clinicians, clinical expertise does not always translate into effective management abilities. This webinar will examine the multifaceted responsibilities of the clinical manager and distinguish between the attributes of a proficient, versus an exceptional, clinical manager. In addition, it will explore strategies to support clinicians aspiring to transition into clinical management roles and how to effectively coach staff or apply disciplinary measures.
Face-to-face requirements, physician billing, and the aggregate cap self-reporting requirement are a few of the many daily reimbursement-related challenges. This program will include a review of specific physician billing codes and attending physician impact. HOPE transmission requirements and the penalty for noncompliance will be covered as well as medical review denials and how the PEPPER data may affect your hospice.
This webinar will cover all aspects of quality reporting and agency reports that all clinical leadership should be aware of and monitoring. Leadership sets the culture tone, and it is critical that new supervisors and managers understand their role in overall quality reporting, agency growth, employee and patient satisfaction, and quality of care measures. The program will explore what impacts hospice ratings and how a manager can guide the team and improve agency scores. It will touch on additional areas of management responsibility, including infection prevention and control and emergency management, and wrap up the series by discussing the final rule and regulatory updates for FY 2026.
While it’s tempting to use AI to summarize patient conversations and enter them into your electronic health records system, you must weigh the benefits of reducing administrative burdens against the risk of violating patient privacy and triggering HIPAA fines and legal action. Hospice and home care companies face other risks as well, including discrimination claims resulting from the use of biased talent acquisition AI tools. This program will take a comprehensive look at the AI/ChatGPT risks, rules, and regulations facing healthcare companies. You’ll learn to use best practices-based AI policy, training, and tech tools to manage ChatGPT use and stave off discrimination claims, malicious intruder attacks, and lost revenues. You’ll leave with tips, tools, and other valuable resources to help minimize AI/ChatGPT risks, manage content and use, and maximize compliance with HIPAA and the courts.
This session will review the responsibilities involved in corporate compliance and identify additional policies and best practices that support a corporate compliance plan and the Medicare Conditions of Payment. Examples of internal controls and ADR management policies and procedures will be provided.
The program will address critical ADR elements that your agency should adopt. It will also present ADR instructional information, audit tools/checklists to incorporate into your routine QA and compliance processes, when and how to perform routine audits, and what to do with audit results. Training, education, and creating a culture of compliance will then help your organization be prepared for ADRs, maintain corporate compliance, and eliminate the risk of payment recoupment.
What do hospice social workers do? Can you quickly answer that question? In today’s world of extreme hospice growth nationally, it has become rare to find social workers with hospice experience. Since hospice is a unique and specialized approach to care, it has become imperative that new social workers are provided with the training they need to get up to speed. This webinar will delineate and explore the very specific duties of a hospice social worker and the skills needed to accomplish their duties.
This specialized training on CLOC will provide practical tools and clinical guidance to confidently identify and implement continuous care, ensuring compliance, financial sustainability, and most importantly, patient-centered crisis support. Whether a seasoned hospice provider or new to continuous care, this program will offer clarity, confidence, and actionable strategies to elevate your team’s ability to pivot quickly and compliantly during moments that matter most.
Today’s onboarding isn’t just about paperwork and policies — it’s about creating momentum, building connection, and accelerating performance. This dynamic, practical webinar will explore how to transform onboarding from a passive checklist into a powerful engagement and performance driver. You will discover how to shape the new-hire experience with intention, connection, and accountability — right from the first interaction. Whether onboarding in-person or remotely, you'll walk away with a fresh mindset to turn your onboarding into a high-impact experience that fuels retention, culture, and performance.
This webinar will review all aspects of the hospice volunteer coordinator’s role and requirements. It will present volunteer tracking and reporting requirements, volunteer recruitment, training, education, and maintenance of volunteer personnel files. It will also review relevant best practices, including participation in IDG and using volunteers with patients and within the agency. FAQs related to volunteers and the volunteer coordinator role will also be addressed.
In order to make responsiveness to patients, clients, families, and coworkers expected and routine, you have to rely on choices your staff members make in each moment of communication. And because you can’t be everywhere at once, you need tools that provide accountability and support to help others act on their best intentions. The program will include:
-Three factors that influence discretionary effort and how to use them to inspire colleagues
-Best practices of leaders who inspire and energize people about compassionate, reassuring, and personal care
-How to overcome the obstacles to consistent rounding with staff
-Onboarding techniques to take new colleagues across the first two years when they are at high risk of jumping ship
People are multidimensional. Understanding how various individuals see and interact with the world can significantly help with providing higher levels of care. With this understanding you can skillfully work with, and alongside, those perceived to be “challenging” instead of experiencing them as “difficult.” This webinar will focus on working with various specific personalities by providing information and skills to assist all team members.
