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The Hospice Professional is a monthly e-newsletter specifically for end-of-life care clinical and non-clinical professionals.
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Our CEO, Paul A. Ledford, along with the CEO of the Association for Home & Hospice Care of North Carolina, Tim Rogers, joined Chris Comeaux on the TCN Talks Anatomy of Leadership podcast (Teleios Collaborative Network). They discussed protecting patients…
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3:00 PM - Why Hospices Fail: Lessons Learned
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The survey is finished and now it’s time to focus on the PoC. This presentation will take your agency through the next steps based on the preliminary survey findings, what is required after receiving your PoC, and where to begin with a post-survey corrective action plan and process. It will address the resources required to write and implement action items on the PoC and the critical steps an agency must take, including education, timeframes, potential auditing, establishing measurable goals, and ongoing QA.
In addition, it will cover ongoing quality improvement activities agencies should use to ensure sustained excellence in care. Learn how to prepare your agency for a resurvey if condition-level deficiencies require it. This program will help agencies turn their nerves into effective, doable, and focused corrective action items for a positive survey outcome.
Sexual harassment can occur anywhere! Surveys indicate that 60% of nurses have experienced sexual harassment in a wide variety of settings and situations, especially since the workplace includes not only agencies and offices but also patient homes. Preventing and eliminating sexual harassment is everyone’s responsibility. This webinar will identify how sexual harassment may occur in your agency and how the victim and/or witnesses should respond to potential or actual events, including leadership’s response to reported sexual harassment.
Part 2 of this two-part series for the new volunteer manager will take an in-depth look at the policies and procedures that should be in place to facilitate optimal program functioning and oversight. Policies need to provide guidance but not be so restrictive that volunteers are unable to provide a wide range of services. Restrictive policies also interfere with the ability to meet the 5% requirement and stand in the way of contributing to high quality patient/family care.
In addition, this program will address the essential contents of a volunteer’s file. A complete and comprehensive file is essential. It can help volunteer managers sail through a survey (if/when that occurs) and enhance their understanding of the true nature of high-quality volunteer management.
In a successful agency, collaboration between departments isn’t optional — it’s essential! Yet tension between clinical and sales teams is a common challenge. While differing perspectives can strengthen an organization, unmanaged conflict can erode culture, slow progress, and drain valuable time and energy.
This webinar will offer a fresh, practical look at the longstanding divide between clinical and sales teams. It will uncover the six primary causes of friction and, more importantly, actionable solutions to resolve them. You’ll learn simple, powerful bridging phrases that foster understanding and cooperation across departments. You’ll also walk away with fun, effective team exercises that can be implemented immediately to strengthen collaboration and boost morale.
The Hospice Wage Index and Payment Rate Update has multiple changes for 2025-2026. This webinar will provide a detailed analysis of the changes and implementation specifics. Preparation is necessary because there are rate adjustments, numerous HQRP modifications, certification requirement clarifications, and implementation of the HOPE tool. You’ll also learn about the impact of the numerous CAHPS Hospice Survey revisions. This session is a must for all to prepare for the upcoming effective date of October 1, 2025.
In today’s increasingly competitive and scrutinized environment, too many hospice organizations disappear within the first few years — or worse, limp along with poor quality and no path to sustainability. This session will unpack the most common pitfalls that lead to hospice failures and offer practical insights on how to sidestep them. Whether you're launching a de novo hospice, leading a legacy organization, or scaling multi-site operations, this session will help you to course correct and build a hospice that thrives.
Value-based purchasing presents challenges and opportunities for home health agencies. By focusing on patient engagement, improving care coordination, implementing best practices, and monitoring performance, your agency can finish strong in 2025. This webinar will review the VBP measures, demonstrate how to utilize IPR reports, and identify how to use QAPI activities to improve outcomes.
Distress, in this context, can occur as a result of many situations, including social isolation, stress associated with very long and complicated treatment for an illness, guilt and regrets, unfinished/unresolved relationships, and fear associated with acknowledging death is imminent. Distress can also lead to or exacerbate behaviors such as substance misuse, suicidal ideation, and agitation and/or aggression. This webinar will look closely at addressing distress as it relates to the provision of high-quality end-of-life care.
This webinar will address how to hire the right salesperson and how to build a sales/growth model. It will present functional management tools to develop and sustain a high-performing sales team. Just as care plans are developed for patients, you need the knowledge and skills to develop care plans for your key referral sources. Having a well-developed approach and model are essential to achieving this. Join us to learn how to install a professional sales model.
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