Reimagining Your Patient & Family Experience

Posted on July 30, 2024

Date/Time: 07/30/2024, 12:00 pm

Provider: FHPCA

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Fasten your seat belt and hold on!

This presentation will challenge traditional thinking and open new doors to go from good to great. Learn from industries outside healthcare about building a superior customer experience – leading to better treatment compliance and clinical outcomes. Use the information gained in this session to strive for excellence!
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
  • Explain how the quest for service excellence translates into enhanced patient and family experiences
  • Distinguish how exceptional service impacts your mission and business objectives
  • Define the essential elements for the first 24 hours of a patient and family being on service
  • Use profound knowledge from outside the healthcare industry to learn new service excellence approaches and strategies
  • Explain how to create a superior patient and family experience

WEBINAR DETAILS

Hospice and home care agencies are discovering that superior customer service experiences lead to increased satisfaction, which, in turn, brings greater compliance with treatments and clinical outcomes. And, sometimes important lessons are learned from outside the healthcare industry.
Join us to learn the essential elements needed to strengthen patient and family experiences. It’s critical to understand the importance of handling an inquiry call, the first 24 hours of being on service, and how to innovate your delivery system to drive excellence. In short, there are strong mission and business reasons to focus on creating an improved patient and family experience.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

  • Hospice

WHO SHOULD ATTEND?

This informative session is a must for owners, executive directors, administrators, clinical leadership, business development professionals, and directors of quality and education.

TAKE-AWAY TOOLKIT

  • Training log
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided, however there are no pre-approved CEs associated with this webinar

Presented By

Kurt Kazanowski
Kurt Kazanowski

HOSPICE ADVISORS

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