De-escalating Volatile Situations with Clients & Coworkers

Posted on November 5, 2025

Date/Time: 11/05/2025, 3:00 pm

Provider: FHPCA

Map Unavailable

De-escalating Volatile Situations with Clients & Coworkers

Workplace violence is a fact of life for far too many people on the frontlines of healthcare.

Do you know the early warning signs? Are you skilled at de-escalation? This important webinar will use real-world case studies to help you assess a situation and respond appropriately.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Understand why mastering de-escalation skills is essential in healthcare
Use verbal and nonverbal techniques to defuse tension between staff, family, and patients
Develop empathetic communication skills
Improve staff morale
Know when and how to escalate safely
Determine when a situation is too dangerous and when to contact the police

WEBINAR DETAILS

Healthcare workers, especially nurses and frontline staff, face a disproportionately high risk of workplace violence. Healthcare professionals face increasing challenges with patient aggression, emotional distress, and workplace tension. De-escalation is essential in healthcare because it directly impacts the safety, emotional well-being, and quality of care for both patients and healthcare professionals.

This webinar will equip you with practical, evidence-based de-escalation techniques to enhance safety, build trust, and improve patient outcomes. Join us to learn how to recognize early signs of escalation and when de-escalation will not work, how to communicate with empathy and authority, and how to manage high-stress situations.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

Hospice
Home Health
Home Care
Palliative Care

WHO SHOULD ATTEND?

This informative session is designed for nurses, physicians, healthcare professionals, administrators, safety officers, and anyone working in a high-pressure healthcare environment.

TAKE-AWAY TOOLKIT

De-escalation chart
Training log
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.