Committing our attention and consciously listening can be difficult, especially when patients and families bring more concerns than time seems to allow. This webinar will present practical, real-world strategies staff and volunteers can employ to help patients and families prioritize needs, make informed choices, and feel genuinely heard. Continue reading
How Listening Transforms Patient & Family Experiences
Surveys and ADRs expose documentation gaps that cost agencies penalties and payments. Join Kathy Ahearn for a step-by-step deep dive into comprehensive hospice documentation audits for Conditions of Participation and payment compliance. This session will reveal high-risk areas, teach risk identification, and show how to integrate findings into performance improvement plans that shield agencies from oversight challenges. Continue reading
Each patient’s full story, from election through discharge, should be clearly understood through perusal of your documentation. Join this focused presentation to review essential regulatory requirements, learn how to document in a way that supports hospice eligibility, and examine common problems such as omissions and inaccuracies that weaken the clinical record. Continue reading
It is possible to manage digital communication and mitigate the increased risk that accompanies the increased use of AI, social media, and e-collaboration tools in the workplace. Join expert Nancy Flynn to learn how to implement clear electronic communication policies, define content rules that ban harassment and discrimination, and use formal guidelines to prevent posts, messages, and media that can trigger lawsuits or serve as damaging evidence. Continue reading
Peer-facilitated healthcare debriefings provide time to discuss the impact of the work, normalize reactions, and support resilience across careers. This presentation will review evidence that links debriefing programs to reduced staff attrition and healthier coping, and provide practical steps to design, implement, and evaluate a debriefing program that addresses resistance, secures leadership support, and promotes equity of practice in any setting.
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This free 1.5-hour CEU or CME webinar opportunity is being offered by VITAS and Florida Hospital Association. A multidisciplinary panel has been assembled to showcase insights from primary care, hospital medicine and hospice providers, as well as caregivers, FHA leadership…
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Join us in this high-impact session that will dive into three essential self-awareness competencies at the core of emotional intelligence: emotional self-awareness, accurate self-assessment, and self-confidence. Learn to recognize emotional triggers, evaluate strengths and blind spots more honestly, and show up with greater confidence in challenging situations.
Is your program strong enough to withstand the next surveyor’s questions? This focused webinar will walk hospice leaders and volunteer managers through today’s expectations for a fully functioning volunteer program, including the 5% requirement, qualifying activities, and current surveyor hot buttons. Learn the defined roles of the volunteer director/manager and volunteers, what does and does not qualify toward the 5%, and the core elements of a Medicare-compliant volunteer training program.
This session will walk you through that transformative journey from case study and methodology to deployment and execution — showing how a living strategic plan can fuel mission‑driven success in today’s complex hospice and healthcare environment. Learn how rolling operating plans turn strategy into action, driving year‑over‑year gains in quality, growth, and financial performance while keeping your organization agile, aligned, and ready for what’s next.
Join this practical webinar to learn how leading hospice, home health, and palliative care agencies transform caregiver engagement into a measurable advantage. Discover how modernizing caregiver communication strengthens both quality and growth while supporting staff capacity. Family connection is not an afterthought — it is a strategic priority.
Learn how intentional inservices and one‑on‑one support can turn “revolving door” volunteers into a stable, committed hospice team. If it feels like you’re losing volunteers as fast as you gain them, it may be a sign they are not feeling fulfilled, supported, or growing in their roles. This webinar will show volunteer managers how to use substantive ongoing education, targeted coaching, and individualized retention plans to keep volunteers engaged, confident, and connected to the mission.
Transform vague ideas into focused, data-driven PIPs that align with your organizational priorities, engage your teams, and deliver measurable, sustainable improvement. Learn how to design PIPs that do not stall, do not fade, and do not stay on paper, but instead drive action, accountability, and real change in care delivery and performance.
This focused webinar will walk through current Medicare Conditions of Participation for bereavement, including who may provide services, required program structure, and essential elements of compliant plans of care. Using real-world scenarios, the session will unpack bereavement risk assessment, levels of risk and follow-up, documentation expectations, and common audit pitfalls so your team can confidently assess, discuss, document, and address bereavement needs while maintaining full compliance and supporting families through loss.
AI can help you write with more clarity and confidence, but only when used thoughtfully. Join this webinar to explore how artificial intelligence transforms business writing across emails, reports, and social media. Learn the essential risks, rules, and best practices for using AI writing tools like ChatGPT to create effective, polished, and professional communications. Leave with a clear framework for blending AI efficiency with human expertise.
Every interaction in healthcare can build trust — or break it. This webinar will explore how small communication choices shape the quality of care and the strength of professional relationships. Apply these tools daily to transform even the quickest exchanges into moments of connection, understanding, and trust.
From TPE and SMRC to ARD reviews, administrators need a clear plan — not panic. This thorough session will provide you with a roadmap to respond strategically, organize documentation fast, and communicate effectively with auditors. Join us to build a confident, audit‑ready strategy — before the next notice arrives.
Accurate documentation is key to supporting terminality and meeting hospice regulations. Attend this focused webinar to receive practical guidance through clear examples and real-world tips on how to document key technical and clinical details that back hospice eligibility, reduce denials, and boost compliance confidence — all while making your charting process easier and more defensible.
Designed for leaders who want less noise and more execution, this practical session will provide actionable strategies to replace emotional reactivity with clarity, consistency, and accountability. Participants will leave with a repeatable playbook that can be applied immediately to reduce friction, strengthen trust, and create a culture where energy is spent on progress, not problems — and where leadership presence drives measurable results.
