Surveys and ADRs expose documentation gaps that cost agencies penalties and payments. Join Kathy Ahearn for a step-by-step deep dive into comprehensive hospice documentation audits for Conditions of Participation and payment compliance. This session will reveal high-risk areas, teach risk identification, and show how to integrate findings into performance improvement plans that shield agencies from oversight challenges. Continue reading
How to Conduct an Audit to Prepare for Survey or ADR
Each patient’s full story, from election through discharge, should be clearly understood through perusal of your documentation. Join this focused presentation to review essential regulatory requirements, learn how to document in a way that supports hospice eligibility, and examine common problems such as omissions and inaccuracies that weaken the clinical record. Continue reading
Advance your volunteer program by transforming dedicated helpers into capable leaders.
This session will explore proven strategies to identify, recruit, and develop volunteers for leadership roles that strengthen your organization. Learn how to engage skilled community members who are ready to contribute in meaningful ways whether coordinating events, managing outreach, or leading teams. Elevate your volunteer program and build a stronger, more sustainable organization. Continue reading
News
Thank you, Representative Greg Steube, (FL-17th) for introducing the FL/NC/SC joint letter to Dr. Oz into the record at the Ways & Means Committee Hearing on hospice fraud and abuse on April 21. The gist of the letter is those…
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End-of-life care is about more than comfort and support; it’s about truly understanding the challenges families and patients face. With dementia on the rise and more caregivers experiencing PTSD, skilled counseling can make all the difference. Medicare recognizes this need, requiring hospice programs to offer counseling that eases the unique stresses of a terminal diagnosis. This webinar will explore how mindfulness and deep listening can provide meaningful help in both everyday and complex situations — ensuring no one faces this journey alone.
The hospice industry has long struggled to effectively measure and reward marketing representatives. Traditional compensation focused on sign-ons or admissions often leads to weak referral relationships and unstable growth.
This webinar presents new compensation and accountability models for today’s competitive hospice market. Learn how data-driven insights help leaders set realistic goals, design incentives that reward more than admissions, and create accountability systems that ensure quality and consistency. Discover how to link organizational census goals to individual accountability while fostering a sales culture centered on credibility, relationship-building, and ethical growth.
Relationship management—the fourth quadrant of Emotional Intelligence—brings leadership to life. While the first three quadrants (self-awareness, self-management, and social awareness) build the foundation, relationship management is the outward expression of emotional intelligence in action. It encompasses key competencies such as effective communication, interpersonal effectiveness, conflict management, teamwork, building trust, and the ability to coach and mentor others.
Ultimately, the competencies within this quadrant serve as a multiplier: they amplify every other leadership skill, ensuring that strategies are executed, goals are achieved, and people feel valued in the process. This session will help leaders inspire teams, foster collaboration, strengthen engagement, and drive lasting organizational success.
The rapid growth of senior living communities, now the largest setting for hospice care, presents a major opportunity for organizations to move beyond being just another vendor and become true partners. This webinar provides a clear playbook of strategies, tools, and approaches to grow your presence in this vital market. Learn to address key facility pain points, leverage value-added programs and clinical differentiators, and adopt a strategic sales approach that drives stronger partnerships and sustainable growth.
