Florida Hospice & Palliative Care Association

Relationship management—the fourth quadrant of Emotional Intelligence—brings leadership to life. While the first three quadrants (self-awareness, self-management, and social awareness) build the foundation, relationship management is the outward expression of emotional intelligence in action. It encompasses key competencies such as effective communication, interpersonal effectiveness, conflict management, teamwork, building trust, and the ability to coach and mentor others.

Ultimately, the competencies within this quadrant serve as a multiplier: they amplify every other leadership skill, ensuring that strategies are executed, goals are achieved, and people feel valued in the process. This session will help leaders inspire teams, foster collaboration, strengthen engagement, and drive lasting organizational success. Continue reading →

Continue Reading

Family estrangement across generations is on the rise in America, and many clients/patients are running out of time to make peace and reconcile with loved ones. The emotional, mental, and physical cost of broken relationships with family and/or close friends is a tremendous burden for patients, but you can help! This session will explore how our service to families can include advocacy for peacemaking, a clear explanation of the benefits, and some tools to get there. Continue reading →

Continue Reading

Clinician documentation to support hospice eligibility at all levels of care is imperative to support CoP compliance, proper payment, and IDG collaboration. Participants will gain practical strategies for leveraging assessment tools and regulatory guidance to strengthen their clinical visit and IDG documentation. This webinar will address common documentation pitfalls and provide clinicians with real-life examples to ensure their records accurately reflect patient needs and care decisions. By reinforcing the connection between thorough documentation and regulatory compliance, through QAPI chart reviews, clinicians can improve their documentation. Continue reading →

Continue Reading

Part 2 of this two-part series will explore specific skill sets hospice social workers need in today’s fast-paced, high-stress environment. It will particularly address how to skillfully intervene with “short-stay” patients/families and with dementia-related diagnoses, as well as handling the number one PTSD diagnosis nationally – caregiver PTSD. Continue reading →

Continue Reading

Individually focused conversations go beyond status updates. When done with intention and consistency, one-on-one meetings help employees feel valued, heard, and supported, while equipping leaders with insight to guide, coach, and inspire.

This session will teach leaders how to structure and conduct effective one-on-ones that drive both accountability and connection. From setting clear expectations and offering real-time feedback to exploring career aspirations and recognizing wins, these meetings create alignment, fuel motivation, and contribute directly to organizational success. Continue reading →

Continue Reading

End-of-life care is about more than comfort and support; it’s about truly understanding the challenges families and patients face. With dementia on the rise and more caregivers experiencing PTSD, skilled counseling can make all the difference. Medicare recognizes this need, requiring hospice programs to offer counseling that eases the unique stresses of a terminal diagnosis. This webinar will explore how mindfulness and deep listening can provide meaningful help in both everyday and complex situations — ensuring no one faces this journey alone. Continue reading →

Continue Reading

The hospice industry has long struggled to effectively measure and reward marketing representatives. Traditional compensation focused on sign-ons or admissions often leads to weak referral relationships and unstable growth.

This webinar presents new compensation and accountability models for today’s competitive hospice market. Learn how data-driven insights help leaders set realistic goals, design incentives that reward more than admissions, and create accountability systems that ensure quality and consistency. Discover how to link organizational census goals to individual accountability while fostering a sales culture centered on credibility, relationship-building, and ethical growth. Continue reading →

Continue Reading

It has been decided that now is the time for your agency to move forward with a community-based palliative care program. Part 2 of this two-part series will address the mechanics of setting up your CBPC program. It will cover program models and design, including implementation considerations. It will also break down the NCP Clinical Practice Guidelines for Quality Palliative Care, including the eight domains of care, and how to build the palliative care program structure. You’ll discover how to support both operational and clinical practices, key roles, team member responsibilities, and best practices when getting started. Learn how to measure success and communicate across the continuum of care with your community partners. This is the how-to of getting started and a great place to decide if CBPC is the next best step for your organization if you’re serving a chronically ill patient base already in need of a palliative care program. Continue reading →

Continue Reading

The rapid growth of senior living communities, now the largest setting for hospice care, presents a major opportunity for organizations to move beyond being just another vendor and become true partners. This webinar provides a clear playbook of strategies, tools, and approaches to grow your presence in this vital market. Learn to address key facility pain points, leverage value-added programs and clinical differentiators, and adopt a strategic sales approach that drives stronger partnerships and sustainable growth. Continue reading →

Continue Reading

Often, during times of trauma, illness, and death, children can be overlooked while their caregivers struggle with the situation’s inherent difficulties. The last thing a parent needs during these times is a frightened, confused child. This presentation will explore the factors influencing children’s reactions and effective strategies to help them deal positively with traumatic family events. Continue reading →

Continue Reading