Committing our attention and consciously listening can be difficult, especially when patients and families bring more concerns than time seems to allow. This webinar will present practical, real-world strategies staff and volunteers can employ to help patients and families prioritize needs, make informed choices, and feel genuinely heard. Continue reading
How Listening Transforms Patient & Family Experiences
Surveys and ADRs expose documentation gaps that cost agencies penalties and payments. Join Kathy Ahearn for a step-by-step deep dive into comprehensive hospice documentation audits for Conditions of Participation and payment compliance. This session will reveal high-risk areas, teach risk identification, and show how to integrate findings into performance improvement plans that shield agencies from oversight challenges. Continue reading
Each patient’s full story, from election through discharge, should be clearly understood through perusal of your documentation. Join this focused presentation to review essential regulatory requirements, learn how to document in a way that supports hospice eligibility, and examine common problems such as omissions and inaccuracies that weaken the clinical record. Continue reading
It is possible to manage digital communication and mitigate the increased risk that accompanies the increased use of AI, social media, and e-collaboration tools in the workplace. Join expert Nancy Flynn to learn how to implement clear electronic communication policies, define content rules that ban harassment and discrimination, and use formal guidelines to prevent posts, messages, and media that can trigger lawsuits or serve as damaging evidence. Continue reading
Peer-facilitated healthcare debriefings provide time to discuss the impact of the work, normalize reactions, and support resilience across careers. This presentation will review evidence that links debriefing programs to reduced staff attrition and healthier coping, and provide practical steps to design, implement, and evaluate a debriefing program that addresses resistance, secures leadership support, and promotes equity of practice in any setting.
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This free 1.5-hour CEU or CME webinar opportunity is being offered by VITAS and Florida Hospital Association. A multidisciplinary panel has been assembled to showcase insights from primary care, hospital medicine and hospice providers, as well as caregivers, FHA leadership…
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Why worry about effective electronic writing? In the battle for reader attention, thoughtfully written, carefully worded email messages and social media posts that are on-target and free from mechanical errors are sure to come out on top. Messages and posts that are ill-conceived or badly written can delay decision-making and stall your career. Content that is filled with grammar goofs, spelling slipups, and punctuation problems can turn off readers and call your professionalism into question. Tone-deaf texts and tweets that are offensive, hostile, or otherwise inappropriate can trigger workplace lawsuits, negative publicity, and other disasters. Designed for those who seek real and immediate improvement in their electronic writing, this program delivers.
Bonus: Within two weeks after viewing the live or on-demand webinar, each participant may submit up to three email messages or social media posts (three pages maximum) to writing coach Nancy Flynn for professional review, critique, and comments. This is a one-of-a-kind opportunity to receive individual guidance from a leading writing instructor!
This insightful program will review Medicare eligibility requirements, the required hospice admission documentation, including both technical and clinical requirements, and address what qualifies a person for hospice. There will be a segment regarding key disease states facing hospice agencies today, and what clinical symptoms and conditions should be present and documented to support a primary diagnosis. The program will highlight key areas of payment denials agencies can avoid by understanding Medicare hospice eligibility.
For agencies in areas of enhanced or extended payment oversight (CA, NV, TX, AZ), this will be a great course to help your agency understand appropriate hospice admissions and how to document to support hospice eligibility. If you are new to hospice, this session will be a great investment in new staff and new agency owners. It will also serve as an excellent refresher course for all hospice staff.
While the State Operations Manual Appendix M – Guidance to Surveyors: Hospice provides guidance to ensure hospices are compliant with the conditions of participation and related standards for survey readiness, hospices must also ensure documentation meets the benefit coverage requirements so that claims are paid and/or not recouped under medical review audits.
This session will address the difference between the hospice conditions of payment and conditions of participation and prepare your agency to be survey ready and ADR/medical review audit ready at all times. It will provide compliance tips, frequent denial reasons, and advice to attain and maintain survey readiness.
Healthcare practitioners increasingly encounter patients and families of diverse religious and spiritual association navigating life-limiting illnesses or terminal conditions. Culturally competent practice warrants that practitioners understand religious/spiritually diverse end-of-life and death-related beliefs. This interactive webinar will address the practices of Jewish, Muslim, Buddhist, and Hindu populations. These populations will form the basis of case studies focusing on provider-patient/family interactions.
Employers are increasingly challenged by marijuana use by staff during and after work hours. While marijuana use remains illegal on the federal level, states are swiftly legalizing medical and recreational use. Regardless of where your state stands, now is the time to address the risks and challenges posed by employee and patient marijuana use.
This webinar will explain why and how to write best practices-based marijuana policy and procedures to communicate rules, manage expectations, support productivity, ensure safety, and comply with federal and state laws. Attend to learn the ABCs of evolving laws and effective marijuana policy for employees and patients.
End-of-life care is not like flipping hamburgers at McDonald’s and it never can be. Hospice caregivers are there to assist people who are suffering and what they do should never just be “routine.” Experiences such as burnout, compassion fatigue, moral distress, and even upset in personal lives can diminish care at the bedside. The task at hand is to assist each and every person to have “their best possible end-of-life experience” and that can’t happen when the caregiver themself becomes an obstacle.
This webinar will take a deep and potentially difficult look at engaging in personal and professional insight on a regular basis to ensure staff are “more today than they were yesterday.” It will also explore helping teams self-assess how to function more effectively.
In this webinar, attendees will learn how clinical leadership decisions, such as staffing, scheduling, and case management, directly affect patient census, referral relationships, and the agency’s community reputation. It will also explore how designing a culture of growth starts with clinical buy-in and the right message and intention.
Join us to learn best practices for balancing clinical care quality with strategic growth, ensuring teams are staffed effectively and proactively, and handling complex admissions confidently. Participants will also explore the importance of fostering strong partnerships with referral sources and distinguishing their hospice through reliable, patient-centered care. Clinical managers and leaders can align their operations to support business goals through collaborative efforts with marketing, bridging the marketing-clinical gap thereby helping their hospice thrive in a competitive landscape.
