Watch What You Say! How Words & Approaches Influence Outcomes

Posted on July 16, 2025

Date/Time: 07/16/2025, 3:00 pm

Provider: FHPCA

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“Bedside” and “backstage” (office) comments are usually quite distinct – but all can have a lasting effect.

How are your words impacting team members, families, and patients? Are you unintentionally being negative or judgmental? Join this webinar for a look at ways to communicate more effectively both backstage and at the bedside.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

List three ways word choice can interfere with effective communication and better outcomes
Understand how words can negatively influence team members before they ever make a visit
Articulate five commonly used words/phrases that can be misleading at the bedside
Explain how the word “denial” is generally not informative and is often judgmental
Describe two methods that can produce heightened levels of language self-awareness
Expound upon two ways to help IDT team members communicate in ways that are person-centered and sensitive to individual communication styles

WEBINAR DETAILS

For most people, “backstage language” and “bedside language” are very different. How we speak about situations in the office is not how we speak in people’s homes… or is it? “Your husband is terminally ill.” “Your wife is actively dying.” Are you certain the people you are speaking to know what you are talking about? What about saying to coworkers, “This is a difficult family”? What does this really mean and what should be done about it? Are you certain that you are not doing more harm than good by not being “intentional” about your word choice? This webinar will explore the many ways language can interfere with high-quality care – and how to mitigate it.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

Hospice
Palliative Care

WHO SHOULD ATTEND?

This informative webinar will benefit all interdisciplinary team members, management, and leadership.

TAKE-AWAY TOOLKIT

Self-assessment exercise
Organizational assessment exercise
Guidelines for “better choices” related to language
Discussion guide to use with staff and volunteers following the webinar
Handout with lecture notes and additional learning opportunities
Training log
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.