Florida Hospice & Palliative Care Association

Are you aware of all the other data you could be collecting besides the number of volunteer hours? Do you know what you could be doing with it? You have a huge potential marketing treasure trove at your fingertips that can be used to attract new volunteers, differentiate your program from others in the community, and support and verify regulatory compliance as well as requests for service expansion. This webinar will explore data, records, and the multiple ways to use information to support the impact volunteers have on patient/family care and your organization and communities.

Medicare says, “A hospice must assess the skills and competence of all individuals furnishing care, including volunteers…” Are you doing that and is it meaningful or just enough to get by? If you had a loved one using your program, would you be OK with a volunteer straight out of your initial training program? Would they be competent? Join us for a look at what it means to assess volunteer competency from the beginning and throughout their hospice involvement.

Have you had a prospective volunteer show up and say (for example), “I am a registered nurse and would like to volunteer as a nurse?” And do you say “Absolutely!” or “No thank you” or “You can volunteer but not as a nurse”? If that is the case, why would you say that? This webinar will look at all the ways hospice programs can utilize and maximize the role of licensed professionals as volunteers in our communities. It will address roadblocks and explore special programming and opportunities that hospice programs around the country are finally incorporating into the services offered through the use of volunteers.