Volunteer Manager Series: All About Volunteer Competencies

Posted on April 24, 2025

Date/Time: 04/24/2025, 3:00 pm

Provider: FHPCA

Map Unavailable

Are your volunteers competent?

When and how do they get that way? Are they ready right out of the gate? How do you know? How often do you assess competency? Do you have appropriate position descriptions? This webinar will give you the insight and tools needed to understand and evaluate volunteer competency throughout each volunteer’s tenure.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Differentiate between competence and competency
Understand the importance of having specific position descriptions for specific volunteer roles and duties
List five methods to assess skills applicable to each volunteer role
Describe a process to use when a volunteer lacks the knowledge and/or skills for a certain role
Explain methods to document completion of required steps
Talk about two creative methods to address those volunteers who do not participate in assessment requirements

WEBINAR DETAILS

Medicare says, “A hospice must assess the skills and competence of all individuals furnishing care, including volunteers…” Are you doing that and is it meaningful or just enough to get by? If you had a loved one using your program, would you be OK with a volunteer straight out of your initial training program? Would they be competent? Join us for a look at what it means to assess volunteer competency from the beginning and throughout their hospice involvement.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

Hospice

WHO SHOULD ATTEND?

This informative session is designed for volunteer managers, managers, senior leadership, and volunteers in key positions.

TAKE-AWAY TOOLKIT

Current program assessment exercise
List of methods to assess volunteer competence
Sample quizzes and questionnaires
Handout with additional information and learning opportunities
Training log
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.