Lemons to Lemonade: Maintaining a Positive Attitude in Tough Situations
Date/Time: 02/12/2026, 3:00 pm
Provider: FHPCA
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When tension rises, calm becomes your greatest strength.
This energizing session shows how subtle shifts in tone, timing, and mindset can transform challenging moments into meaningful connections. Learn practical strategies to stay steady, protect your well-being, and respond in ways that bring out the best in both yourself and others.
KEY WEBINAR TAKEAWAYS
- Preventing escalation of difficult situations
- Responding with more confidence when conflict arises
- What to do first when you need someone to change
- A plan for maintaining a positive attitude, on busy days and throughout the year
BONUS MATERIALS
- Template for a “lemonade” day
- Values self-assessment
- Prompts for more positive days
WEBINAR DETAILS
When challenges arise, the way we respond can either add fuel to the fire or bring calm to the moment. This upbeat 90-minute webinar reveals how small shifts in tone, timing, mindset, and language can turn “lemony” interactions into opportunities for connection. Our ability to stay calm in the face of an irritating or upsetting behavior increases our effectiveness — and you’ll learn exactly how to do that with confidence and grace.
We’ll explore practical, low-time techniques for preventing escalation and preserving your own well-being in the process. You will have time during the webinar to apply the techniques to your own life. The session is designed to lift spirits, strengthen collegiality, and choose responses that bring out the best in ourselves and others.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
- Hospice
- Home Care
- Home Health
- Palliative Care
WHO SHOULD ATTEND?
- Leaders looking to strengthen morale, model steady professionalism, and be encouraging “cheerleaders” for their teams
- Quality improvement, patient experience, and service recovery professionals who routinely respond to difficult-to-please individuals and complex situations
- Caregivers and frontline staff wanting to stay calm, confident, and effective even when emotions run high
TAKE-AWAY TOOLKIT
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
