Florida Hospice & Palliative Care Association

Designed for leaders who want less noise and more execution, this practical session will provide actionable strategies to replace emotional reactivity with clarity, consistency, and accountability. Participants will leave with a repeatable playbook that can be applied immediately to reduce friction, strengthen trust, and create a culture where energy is spent on progress, not problems — and where leadership presence drives measurable results.

• Diagnosing drama quickly and accurately
• Interrupting drama in the moment with confidence
• Replacing drama with clear leadership standards and tools
• Modeling leadership behaviors that prevent drama from returning

Workplace drama does not just affect morale — it quietly erodes productivity, slows decision-making, and drains leadership energy that should be focused on results. In this highly engaging webinar, participants will gain a clear, practical understanding of how drama shows up in organizations through gossip, negativity, and mistrust and how everyday leadership behaviors often unintentionally allow it to persist. You will be equipped with concrete tools, real-time scripts, and proven norms you can use to interrupt unproductive behaviors in the moment and redirect conversations toward ownership and solutions.

• Director of operations
• Director of clinical services
• Director of sales
• Director of marketing
• Director of business development
• Sales manager
• Marketing manager
• Executive director
• Administrator