Conveying Sensitive Information: Is There a Right Time & Right Way?
Date/Time: 06/17/2026, 3:00 pm
Provider: FHPCA
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Delivering difficult news with empathy, timing, and understanding transforms how patients and families receive information.
End-of-life discussions challenge even experienced healthcare professionals. This session will explore the art of conveying sensitive information with clarity, compassion, and cultural awareness. Learn how timing, setting, and communication skills affect the way patients, caregivers, and families interpret difficult messages. We will share practical tools, real-life examples, and proven strategies to help healthcare providers deliver critical information with confidence and care.
KEY WEBINAR TAKEAWAYS
- Delivery methods for conveying sensitive information
- What skills are required for effective communication?
- Goals of delivering sensitive information
- Next steps after delivering sensitive information
BONUS MATERIALS
- Use of SPIKES-NURSE Protocol to Teach Breaking Bad News
- Breaking Bad News: An evidence-based review of communication models for oncology nurses (SPIKES and PEWTER models)
- My End-Of-Life Decisions, An Advance Planning Guide and Toolkit
- Talking it Over: A Guide for Group Discussions on End-of-Life Decisions
WEBINAR DETAILS
End-of-life topics and delivering sensitive information discussions are never easy. Words like “hospice” and “terminal” may give patients, families, and caregivers the impression we are just giving up. The right timing, the proper setting, communication skills, cultural sensitivity, and awareness of the patients/caregivers knowledge of their disease state can make all the difference in how it is received. This insightful presentation will discuss end-of-life discussions and how to deliver sensitive information. Delivery methods will be demonstrated to assist healthcare professionals better equip their toolkits with techniques for delivering end-of-life and sensitive information. Examples of difficult conversations encountered by the presenter will be shared to help guide others in developing skills in conveying sensitive information.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
- Hospice
- Home Care
- Home Health
- Palliative Care
WHO SHOULD ATTEND?
- Hospice liaisons/marketing/community outreach
- Social workers/chaplains
- Nurse practitioners – advanced practice providers
- RN case managers
- RNs/LVNs/LPNs
- Medical directors
TAKE-AWAY TOOLKIT
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
