Nearly one in four organizations now use artificial intelligence to support HR functions. But if not properly controlled, tools like ChatGPT can quickly create compliance risks. AI-driven hiring and evaluation systems may unintentionally discriminate on the basis of race, disability, age, or gender — prompting increased EEOC and DOJ enforcement of civil rights and anti-discrimination laws. New automated employment decision tools (AEDT) laws being implemented in certain jurisdictions further protect job applicants and employees from AI-related bias. This in-depth presentation will examine the AI risks, rules, and recordkeeping requirements facing hospice and home care HR teams. Continue reading
ChatGPT Risks & Rules for Healthcare HR Pros: Using AI Without Triggering Discrimination Claims
The best way to attract and keep volunteers is to make your program look better than all the others right from the start! A great way to do this is by having many ways volunteers can participate and by utilizing attractive job titles. The goal is to have volunteers everywhere we look. In this webinar we will focus exclusively on the many different ways we can utilize volunteers in all areas of care and service. We will look closely at the 7-step process you will want to utilize to develop new programs and then explore the long list of programming options from which to choose. Continue reading
Hospice 101 will guide participants through the process of identifying appropriate hospice admissions, with a focus on Medicare eligibility requirements. The session will cover hospice admission documentation, including both technical and clinical requirements, as well as the LCD guidelines and critical agency documentation needed to support terminality. Ensuring appropriate hospice admissions helps agencies avoid Medicare recoupments, revocations, and other compliance challenges. Continue reading
Hospice agencies across the nation continue to face increased scrutiny from medical review contractors, making strong, accurate documentation supporting hospice eligibility requirements more critical than ever. This comprehensive webinar is designed to help hospice agencies strengthen their understanding of eligibility criteria, improve documentation practices and reduce any financial risk during audits. Participants will gain a clear understanding of LCDs and how to align documentation to support guidelines that medical review contractors often use. Continue reading
The hospice medical director, physician IDG members, hospice physicians, physician designees, and NPs/PAs are all critical members of the team responsible for certifying and managing hospice patients. This session will review regulations, clinical and technical requirements, and proper documentation to ensure Medicare hospice eligibility. Attendees will receive practical examples of certifications, re-certifications, physician narratives, and face-to-face encounters, providing actionable guidance to maintain compliance and support high-quality patient care. Continue reading
Since October 1, 2025, hospice providers have been required to perform and submit HOPE assessments via iQIES. This session will delve into the importance of accurate HOPE data collection and timely submission as well as obstacles encountered by providers. We’ll discuss the role of the HOPE Tool and its impact on HQRP, and provide tips and processes to ensure HOPE assessments are completed accurately and submitted in a timely manner to protect your agency from the 4% payment penalty that takes effect in FY 2027. Continue reading
Hospices must follow strict policies and procedures when a patient requests Medical Aid in Dying or Death with Dignity. These policies define the legal and clinical steps required for access to life-ending medication, which is permitted only in certain jurisdictions and under specific conditions. They require a terminal diagnosis, informed consent, and an assessment of the patient’s mental capacity, along with multiple physician consultations, written requests, and waiting periods to confirm that the decision is voluntary and well-considered. This webinar will explain the policy framework, outline the required procedures, and identify key considerations for hospice agencies. Continue reading
The hospice aggregate cap continues to be one of the most challenging compliance and financial issues providers face today. Mismanagement of cap obligations can lead to significant financial liability, strained resources, and increased regulatory scrutiny. This timely webinar is designed to help hospice leaders and administrators understand the complexities of the cap and implement proactive strategies to stay compliant while safeguarding financial stability.
Our experts will break down how the cap is calculated, common risk areas that lead to overages, and proven approaches to monitoring, forecasting, and managing cap exposure. Participants will also learn practical steps to strengthen compliance processes and align operations with regulatory requirements — all while ensuring patients continue to receive the highest quality care. Continue reading
In a world where everyone wants to be heard, few truly know how to listen — and that is what sets great leaders apart. Through relatable stories and proven techniques, participants will discover how to move beyond simply hearing words to understanding meaning, emotion, and intent — transforming every interaction into an opportunity for deeper connection and influence. Join us to explore the essential elements of active listening, identify what gets in the way of genuine communication, and learn how intentional listening transforms leadership. Continue reading
In this session, the first of a four-part series, attendees will be introduced to the core principles of QAPI and the QAPI 360 philosophy — an approach designed specifically for hospice and home health. Beyond the basics of continuous quality management, we’ll explore how to transform QAPI from a regulatory checklist into a powerful, organization-wide dashboard with integrated meetings that inform decisions, improve care, and drive meaningful, measurable results. Continue reading
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December 2 is Giving Tuesday! Started in 2012 to give back to local communities after Black Friday, to foster generosity and collaboration. This Giving Tuesday, consider giving to your local hospice. Use Let Hospice Help’s Find-a-Provider tool to find the…
