Writing Effective & Compliant Email
Date/Time: 12/10/2015, 10:00 am - 4:30 pm
Provider: Florida Hospice and Palliative Care Association
10:00 am – 11:30 am HST
11:00 am – 12:30 pm AKT
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET
Why concern yourself with writing effective and compliant email? Every message you send is a reflection of your professionalism and your hospice’s credibility. In the quest for the reader’s attention, thoughtfully written, carefully worded, business-appropriate email is sure to come out on top.
Email that is ill-conceived, poorly written, or inappropriate can cost your hospice business, delay the decision-making process, and stall your career. Non-compliant messages that expose patients’ protected health information, business secrets, or other confidential content can lead to costly and time-consuming HIPAA investigations and lawsuits. Mismanaged email records can cause legal, regulatory, and organizational problems.
Tone-deaf email that is offensive, hostile, or otherwise objectionable can trigger litigation, regulatory audits, employee terminations, negative publicity, and other disasters. Messages that are filled with grammar, spelling, and punctuation errors can turn off readers and call your professionalism into question.
No hospice can afford to ignore email risks and rules. Best practices call for the creation, transmission, and retention of effective and compliant email. Join us for a comprehensive discussion about email risks, records, policies, and best practices for hospices.
HIGHLIGHTS
- How effectively written, compliant email can help you anticipate and deflect legal liabilities, HIPAA disasters, security breaches, employee terminations, record mismanagement, PR nightmares, and other risks
- Best practices to ensure legal, regulatory, and organizational compliance
- Maximizing communication skills, managing user behavior, and minimizing compliance risks
- Controlling email risks by controlling written content
- Why and how you must preserve, protect, and produce email business records
- E-discovery: courts and regulators demand prompt production of legally valid email evidence
- How to write effective email—without getting fired, sued, or publicly humiliated
- Understanding mobile email (texting) and turbocharged email (IM) risks and best practices
- Applying the rules of netiquette, or electronic etiquette
- Writing conversational, communicative, and compliant email
- Real-life email disaster stories impacting the health care industry
- Tricks and techniques to ensure email is read and acted upon, not ignored and deleted
- Timely information, expert advice, best practices, and compliance tips
- TAKE-AWAY TOOLKIT
- “Writing Effective Email: Communications Channels Best Practices”
- “Content & Netiquette Rules: Best Practices for Employees & Managers”
- Sample email policy
MEET THE PRESENTER
Nancy Flynn
The ePolicy Institute™
& Business Writing Institute™
Read more HERE
