Utilizing Health Care Aides in Patient Communication
Date/Time: 07/09/2015, 3:00 pm - 4:30 pm
Provider: FHPCA
Effective communication is the single-most-critical piece of the “hand-off” moment when providing patient care. Decisions are rapid; communication is vital. Everything you do and say communicates something. Often it is the health care aides that receive essential information from the patient/family members and/or the health care team that may not be passed to other providers. This webinar will address many of the roadblocks and challenges related to effective team communication. Improving team communication skills is a journey that must be taken together.
HIGHLIGHTS
- Building trust
- Coaching techniques to change attitudes and behaviors
- Scripting tool for safe hand-off communication
- Creating the culture that shares feedback
TAKE-AWAY TOOLKIT
Phrases that calm patients and family members – the right words can make a difference
Hand-off tool
WHO SHOULD ATTEND?
This informative session is designed for leaders, aides, physicians, physician extenders, nurses, techs, unit secretaries, and all other members of the health care team.
PLEASE NOTE
Webinar content is subject to copyright and intended for your individual organization’s use only.
MEET THE PRESENTER
Maura J. Corvino, Corvino & Corvino
