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The Hospice Professional is a monthly e-newsletter specifically for end-of-life care clinical and non-clinical professionals.
News
Read the Joint Statement from the Association for Home and Hospice Care of North Carolina, the Florida Hospice & Palliative Care Association, and the South Carolina Home Care & Hospice Association below.
Upcoming Events
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3:00 PM - If It Wasn't Documented, It Wasn't Done!
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3:00 PM - Top 5 Hospice Medical Review Denials
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3:00 PM - Great Grammar in 60 Minutes
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Peer-facilitated healthcare debriefings provide time to discuss the impact of the work, normalize reactions, and support resilience across careers. This presentation will review evidence that links debriefing programs to reduced staff attrition and healthier coping, and provide practical steps to design, implement, and evaluate a debriefing program that addresses resistance, secures leadership support, and promotes equity of practice in any setting.
Surveys and ADRs expose documentation gaps that cost agencies penalties and payments. Join Kathy Ahearn for a step-by-step deep dive into comprehensive hospice documentation audits for Conditions of Participation and payment compliance. This session will reveal high-risk areas, teach risk identification, and show how to integrate findings into performance improvement plans that shield agencies from oversight challenges.
Each patient’s full story, from election through discharge, should be clearly understood through perusal of your documentation. Join this focused presentation to review essential regulatory requirements, learn how to document in a way that supports hospice eligibility, and examine common problems such as omissions and inaccuracies that weaken the clinical record.
The Axxess Growth, Innovation, and Leadership Experience (AGILE) is an event that brings together leaders in the care at home industry to collaborate on new ways to think about and address challenges the industry faces. More than a traditional user conference, AGILE convenes the brightest thought leaders, policymakers, technology innovators, and care teams to envision a shared future of healthcare at home.
Advance your volunteer program by transforming dedicated helpers into capable leaders.
This session will explore proven strategies to identify, recruit, and develop volunteers for leadership roles that strengthen your organization. Learn how to engage skilled community members who are ready to contribute in meaningful ways whether coordinating events, managing outreach, or leading teams. Elevate your volunteer program and build a stronger, more sustainable organization.
Most hospices were developed by skilled clinicians and compassionate operators who excelled in care delivery and compliance — but few had training in sales or strategic growth. Join Kurt Kazanowski for a demonstration of proven structures, cutting-edge strategies, and practical tools to expand your reach and serve more individuals in need. This is not the hospice model of the past, it is a vision for sustainable growth, greater impact, and stronger community presence.
The Hospice and Palliative Nurses Association (HPNA) is proud to host a magical educational conference for nurses in the hospice and palliative care field. This conference offers a unique opportunity for attendees to deepen their clinical knowledge, enhance their caregiving skills, and connect with individuals who share a passion for compassionate, person-centered care.
This webinar will present practical strategies to organize QAPI work so records and activities move from scattered files to a clear, actionable system. Learn how to track and trend key data, highlight underperforming areas, and document performance improvement efforts in real time. Participants will leave with tools that streamline documentation and strengthen survey readiness.
Hospice providers face increased scrutiny during medical review, with documentation-related denials among the most common and costly outcomes. This webinar will examine the top five hospice medical review denials and provide practical guidance to help teams strengthen eligibility documentation and reduce risk. Participants will learn strategies to improve documentation to ensure compliance with Medicare payment requirements. Whether you are part of clinical leadership, compliance, or provider certification, this session will equip you with the knowledge and insight to prevent avoidable denials and protect reimbursement.
FHPCA will host a free webinar on building a winning awards application, led by FHPCA President & CEO Paul Ledford. With more than 30 years of experience serving on awards committees, Paul brings deep insight into what makes an entry stand out and the common pitfalls that can take even strong submissions out of the running. He will share practical tips, review frequent mistakes, and discuss strategies for strengthening applications in highly competitive award programs. Paul is also interviewing other association executives who oversee excellence awards in their respective sectors, adding broader perspective to the conversation. In addition, we’ll cover the steps FHPCA’s Awards Subcommittee takes to reduce judging bias and ensure a fair evaluation process. A Q&A session will follow the presentation.
This webinar will provide a clear, practical roadmap for implementing and maintaining an effective infection surveillance program. Participants will learn how to collect and analyze infection data, report findings, identify and respond to trends, and integrate results into QAPI processes, ensuring ongoing compliance with regulatory requirements.
The Centers for Medicare & Medicaid Services has implemented a nationwide 6-month enrollment moratorium on new home health and hospice agencies as part of a broad fraud and program integrity initiative. While positioned as enforcement, the real-world impact is immediate and structural. New entry is paused. Expansion paths are narrowing. Competition is about to intensify. For operators, investors, and providers, this marks a decisive shift in how growth is achieved in post-acute care.
This webinar will define and explore the concept, and participants will gain a clear understanding of how ethical challenges and emotional strain affect professional well-being and patient care. Join this engaging session to strengthen resilience, enhance compassionate care, and support a healthier work environment across all care settings where moral and emotional demands are constant.
This presentation will review essential grammar, punctuation, and style rules that ensure accuracy and civility in every message. Learn how grammatical choices shape tone, prevent misunderstandings, and enhance credibility. We will cover proofreading strategies, capitalization and spelling standards, and techniques for editing with precision. Strengthen your communication skills and boost your professional polish in just one focused hour.
This webinar will explore what meaningful counseling looks like within the hospice setting. Learn how to distinguish counseling from supportive interventions, strengthen your documentation, and apply effective theoretical frameworks to guide your care. Practical examples, tools, and insights will help social workers and chaplains provide high-level, targeted, and compliant counseling that makes a measurable difference for those they serve.
This program will guide clinicians in creating records that fully support hospice eligibility, symptom management, and coordination across all levels of care. Participants will learn how to apply assessment tools, use regulatory guidance, and avoid common documentation pitfalls. Real world examples and QAPI chart review insights will demonstrate how precise documentation reflects patient needs, supports IDG collaboration, and ensures consistency with Conditions of Participation and audit expectations.
Dementia-related diagnoses now represent the leading category among hospice beneficiaries and the need for thoughtfully trained and supported volunteers has never been greater. This session will guide you through the process of designing and implementing programming for individuals with Alzheimer’s and other dementias. Learn practical strategies to strengthen volunteer engagement, enhance quality of life for participants, and integrate volunteer roles more fully within interdisciplinary care teams.
This session will explain why emergency preparedness is not only a Condition of Participation but a critical operational priority for providers. Learn how to develop and maintain an integrated plan, complete hazard vulnerability and risk assessments, and strengthen policies, procedures, training, testing, and communication. The presentation will emphasize real-world readiness and support teams in building a program that meets regulatory expectations and stands up to survey review.
It’s a familiar scenario: your frontline team does everything right, yet a patient or family still feels disappointed. With the simple, adaptable framework described in this presentation, staff can learn to respond with grace, empathy, and professionalism instead of panic or defensiveness. We’ll focus on practical language, emotional composure, and clear next steps, so complaints feel less like a threat and more like an opportunity to demonstrate that your organization takes concerns, accountability, and compassionate care seriously.
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