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3:00 PM - E- & Micro-Volunteering
3:00 PM - QAPI: Digging in the Data
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3:00 PM - The Assertive Social Worker & Chaplain
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3:00 PM - If It Wasn't Documented, It Wasn't Done!
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From TPE and SMRC to ARD reviews, administrators need a clear plan — not panic. This thorough session will provide you with a roadmap to respond strategically, organize documentation fast, and communicate effectively with auditors. Join us to build a confident, audit‑ready strategy — before the next notice arrives.
Accurate documentation is key to supporting terminality and meeting hospice regulations. Attend this focused webinar to receive practical guidance through clear examples and real-world tips on how to document key technical and clinical details that back hospice eligibility, reduce denials, and boost compliance confidence — all while making your charting process easier and more defensible.
Designed for leaders who want less noise and more execution, this practical session will provide actionable strategies to replace emotional reactivity with clarity, consistency, and accountability. Participants will leave with a repeatable playbook that can be applied immediately to reduce friction, strengthen trust, and create a culture where energy is spent on progress, not problems — and where leadership presence drives measurable results.
Hospice agencies today face intense regulatory scrutiny, and this practical session will lay out how to move from basic information gathering into meaningful analysis and action. Participants will learn how to use data trends to prioritize improvement activities and build a comprehensive QAPI plan and program that drives quality outcomes and supports regulatory success.
Join this inspiring webinar and discover practical tools to transform routine check-ins into powerful, growth-focused dialogues. Learn how to use intentional questions, clear expectations, and strengths-based feedback to unlock performance and ownership. This session will show you how to move beyond “Did you get it done?” into “How can we help you thrive?” so staff feel supported, accountable, and equipped to make a bigger difference every day.
Burnout is quietly eroding performance, engagement, and retention across organizations — and it’s hitting high performers the hardest. This practical and business-focused session will provide a clear understanding of what burnout is (hint: it is not a weakness problem, it is a boundaries problem). Participants will leave with concrete frameworks, language, and scripts that can be used immediately to protect energy, clarity, and results.
Slow or fragmented intake and admissions processes create barriers for patients, families, and referral partners and undermine trust. This webinar will equip hospice leaders and business development teams with practical strategies to remove internal bottlenecks, streamline workflows, and improve speed, clarity, and consistency at every step of the admissions journey.
Despite strong evidence that advance care planning improves patient satisfaction, reduces unwanted medical interventions and mitigates family distress, advance directive completion rates remain suboptimal across Florida. Join us for a live moderated webinar as we strive to close the gap through Florida-specific guidance, real-world case analysis and practical implementation strategies across outpatient, inpatient and hospice settings.
This webinar will focus on transforming these essential yet often under-the-radar functions into valued and well-understood contributors on the interdisciplinary team. Participants will learn how to present their role, skills, and capabilities clearly and confidently, and how to use assertive communication (not aggression) to increase impact and collaboration.
Committing our attention and consciously listening can be difficult, especially when patients and families bring more concerns than time seems to allow. This webinar will present practical, real-world strategies staff and volunteers can employ to help patients and families prioritize needs, make informed choices, and feel genuinely heard.
It is possible to manage digital communication and mitigate the increased risk that accompanies the increased use of AI, social media, and e-collaboration tools in the workplace. Join expert Nancy Flynn to learn how to implement clear electronic communication policies, define content rules that ban harassment and discrimination, and use formal guidelines to prevent posts, messages, and media that can trigger lawsuits or serve as damaging evidence.
Peer-facilitated healthcare debriefings provide time to discuss the impact of the work, normalize reactions, and support resilience across careers. This presentation will review evidence that links debriefing programs to reduced staff attrition and healthier coping, and provide practical steps to design, implement, and evaluate a debriefing program that addresses resistance, secures leadership support, and promotes equity of practice in any setting.
Surveys and ADRs expose documentation gaps that cost agencies penalties and payments. Join Kathy Ahearn for a step-by-step deep dive into comprehensive hospice documentation audits for Conditions of Participation and payment compliance. This session will reveal high-risk areas, teach risk identification, and show how to integrate findings into performance improvement plans that shield agencies from oversight challenges.
Each patient’s full story, from election through discharge, should be clearly understood through perusal of your documentation. Join this focused presentation to review essential regulatory requirements, learn how to document in a way that supports hospice eligibility, and examine common problems such as omissions and inaccuracies that weaken the clinical record.
