News
This year’s Forum was a great success! While we are preparing follow-up emails, evaluations, attendee lists, and CEU information to go out this week, don’t forget to mark your calendar for 2025:
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The public reporting of patient and family feedback through the CAHPS Hospice Survey by CMS created pressure to demonstrate patient/client satisfaction greater than the competition. Patient experience survey results empower agencies to evaluate progress toward improved quality from the patient or client’s perspective and enable them to outshine competitors. Join this jam-packed webinar to learn techniques and preferred practices that can be implemented quickly to improve scores and increase quality care.
Today’s hiring managers face enormous challenges finding the right (and enough) people to join their organizations. High turnover rates make this process exceptionally difficult. This session will examine the strongest motivators of potential employees (and volunteers) and how to pique those interests. It will also reveal the top reasons staff and volunteers leave, and how to ensure your organization meets people’s needs so retention isn’t an issue.
This session will cover the top 10 hospice survey deficiencies and explore how to avoid them. It will include documentation tips, best practices, process implementation, staff training, and survey preparation to ensure your agency is always survey ready. Guidance on the new survey process, including home visit/clinical record sample size, will be provided to give agencies insight on how surveyors will review the Conditions of Participation requirements. Join us to learn key elements that surveyors find deficient in agency records.
The home health OASIS assessment tool is used for quality and reimbursement reporting. Understanding the purpose and how to effectively use it is essential to the success of your agency. This webinar will focus on OASIS questions that impact the HHVBP Model, which is designed to incentivize high-quality outcome agencies. It will serve as a high-level review of the Model and its financial impact on agencies. Participants will learn how to identify the related OASIS questions, understand the intent of the questions, perform an assessment for each one, and choose the correct response. Participants will also learn to identify the most-common errors for each question and receive tips on how to improve OASIS accuracy.
This informative session is designed for new and middle management, as well as manager trainees and trainers. Hospice business owners, leadership teams, DOPCSs, clinical supervisors, directors of nursing, frontline supervisors, human resources personnel, board members, administrators, assistant administrators, business development staff, operations managers, CFOs, and COOs will also benefit from attending.
Whether videoconferencing from home or the office, it’s essential to keep your content, appearance, and surroundings professional when communicating with patients, caregivers, and colleagues. Due to a lack of formal rules, 24% of companies have fired staff for e-collaboration slipups. Could your organization survive a seven-figure legal settlement courtesy of an inappropriate videoconference conversation? Enhance compliance and communication by keeping videoconferences compliant with federal and state laws and government and industry regulations. Attend this webinar for a review of videoconference risks, rules, records, and responsibilities. Leave with a strategy for creating, implementing, and enforcing must-have policies and procedures, including an e-collaboration policy, e-collaboration records retention policy, netiquette rules, videoconference dress code, and a videoconference background guide.
When an organization hits the wall in terms of growth, or worse yet declines, external factors are typically blamed. Competition has increased, the regulatory environment has shifted, the customer base is fickle, etc. While these can be the cause, this innovative webinar will propose that internal factors, known as “invisible velvet gloves” are more likely the culprit. Broken processes, lack of urgency, ineffective teamwork, and many other factors control an agency’s “spigot of growth” beyond imagination. This likely has to do with two important factors. First, your agency may be missing a strong positive culture of growth from within. Second, there may not be a well-developed and articulated referral development plan to follow. This webinar will provide the knowledge, information, and tools to keep your spigot flowing!
Round out 2023 by asking “How influential am I?” Influence rarely happens by accident, but rather through specifically communicated behaviors. There are different types of influence and there are several distinct traits and characteristics of an influential person. Join us to learn step-by-step proven methods to develop your influence. Key approaches to effectively influencing others will also be covered to help you impact your workplace.
The three-part Hospice Clinical Manager Series will conclude with a focus on agency quality reporting, patient engagement and satisfaction, and business growth. Clinical managers must have a strong understanding of how quality impacts overall patient satisfaction and reimbursement. There are multiple reports that come from claims data which are interpreted as quality measures that management must know. Learn how to lead your team and elevate your scores using those critical reports and quality measures. This webinar will also review the latest updates for CY2024, along with payment models such as VBID and the Hospice Benefit Component. Agencies located in a region with Medicare Advantage plans taking part in this new payment model will benefit from attending as their leadership responsibilities will be addressed in detail. Future growth projections, current CMS and state concerns, and what to watch as 2023 winds down will also be reviewed.
Your agency may be meeting the "letter of the law” care requirements but that can still leave people dissatisfied. This webinar will first address key bereavement regulations and programming, as well as recommendations for creative, effective ways to ensure compliance. Next the program will cover the intended "spirit" of each regulation. The goal is to increase bereavement professionals’ confidence about their overall knowledge of related programming and services and to create a plan to raise the bar for offered services.
