Florida Hospice & Palliative Care Association

“Does anyone understand what this text means?” “Can you help me figure out how to respond to this email from my boss?” “I think So-and-So in the office just doesn’t like me and I have no idea why.” Sound familiar? Most of us strive to be pleasant yet feel frustrated in our professional relationships. Interpersonal communication makes up to 70% of our waking hours. Bad communication wastes valuable time and energy and negatively impacts mental health and our ability to work. This session will look at the essential elements of daily communication, including nonverbal, verbal, and written, and discuss simple but powerful ways to improve all three areas. The communication skills you want and need are attainable and when put into practice will improve your entire life – including work.

This informative session will benefit administrators, executive staff, management, board members, human resources personnel, intake and admission staff, chaplains, social workers, clinical liaisons, and volunteers. All team members who work in patient care or customer service will benefit from attending.