Florida Hospice & Palliative Care Association

Knowing how to approach conflict is a common weak link. We can reliably forecast the health, growth, and sustainability of a relationship by looking under the hood and giving an honest assessment of what happens when things get hard — when one or both feels hurt, angry, afraid, or alone. There are healthy and unhealthy ways to handle conflict, and this session will address both, including ways to improve emotional awareness. You can become a leader at work and in your family by learning to approach tough interactions with confidence. Learn to listen, understand, and communicate with more maturity and grace — the hard conversations don’t need to be bad conversations. Be the one who consistently believes the best about the other person and that a healthy conversation will bring healing, insight, peace, and possibility.

This informative session will benefit administrators, executive staff, management, board members, human resources personnel, intake and admission staff, chaplains, social workers, clinical liaisons, and volunteers. All team members who work in patient care or customer service will benefit from attending.