Managing Patient Complaints
Posted on October 1, 2024
Date/Time: 10/01/2024, 12:00 pm
Provider: FHPCA
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Complaints happen. Do you have a procedure to handle them or is the process more ad hoc?
Are you aware of the CoP complaint requirements? How do you track and document them? Improving your complaint management process improves patient care overall. This informative webinar will teach you how developing a customer service program can improve patient satisfaction and decrease complaints.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Identify Conditions of Participation (CoP) requirements for complaints
- Employ best practices in complaint management
- Realize how a customer service program can reduce the number of complaints and improve satisfaction scores
WEBINAR DETAILS
Complaints will arise, but is your team prepared to manage them? The patient rights requirements in the Conditions of Participation mandate that complaints be investigated, and complete documentation be maintained of the complaint, investigation, and resolution.
This webinar will review the CoP requirements for complaint management, including documentation from receipt of complaint to resolution and how to track and trend complaints to improve patient care. It will address how to develop a customer service program aimed at improving patient satisfaction and decreasing complaints from patients, staff members, and customers.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
WHO SHOULD ATTEND?
This informative session is designed for CEOs, administrators, directors/managers, and QAPI team members.
TAKE-AWAY TOOLKIT
- Complaint log
- Training log
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided, however there are no pre-approved CEs associated with this webinar
Presented By
Link Healthcare Advantage, LLC
Register/Additional Information
