Trauma happens to individuals and families regardless of demographic. For many, just the time between diagnosis and death can be a string of traumatic experiences. How often do we say, “This family is in denial” or “This is a difficult family”? But how often do we stop to ask why? In many situations, it may be impossible to achieve any level of pain and symptom management or family cooperation in significant planning without first addressing individual or family trauma. Continue reading
Addressing Trauma in the Family
This webinar will address the referral, intake, and admission processes and the potential barriers based on compliance misconceptions. Often hospices miss out on referrals due to misunderstandings and myths that surround requirements for info visits, admissions, and managing new patients. Continue reading
In this engaging webinar on active listening, participants will explore the profound impact of this crucial communication skill in the workplace. Through examples and practical techniques, the session will highlight how active listening fosters better understanding, strengthens team dynamics, and enhances overall collaboration.
Attendees will gain valuable insights into how mastering active listening can lead to improved problem-solving, increased productivity, and a more positive and inclusive work environment. Continue reading
Is your program so-so, pretty good, or exceptional? How do you know? Comparing yourself to other programs is not a useful benchmark since much depends on the size of the program, availability of highly qualified bereavement professionals, and availability of dedicated volunteers. Another contributing ingredient to achieving exceptionalism is an organizational understanding of the importance of a comprehensive approach to bereavement care. This webinar will explore what it means to create and maintain a high-quality bereavement program. Continue reading
Join us for an enlightening webinar on emotional intelligence. This informative session will delve into the profound impact of emotional intelligence on both your professional and personal life. It will guide you through the four fundamental quadrants of emotional intelligence to be able to understand and harness the power of self-awareness, self-management, social awareness, and effective relationship management. Whether you are a seasoned professional, or someone new to the topic, this webinar will offer invaluable tools to unlock your full potential. Continue reading
The hospice industry is under increased scrutiny and auditing from the OIG and CMS. This has resulted in many agencies having claims denied upon audit and the implementation of a new CMS hospice Special Focus Program for underperforming agencies. An increase in public reporting of quality measures has opened the window for referral sources to use this data when choosing referral partners. All of these items have increased the need for improvement in clinician documentation to support terminal illness and compliance with care processes. Continue reading
While billing the Medicare benefit and getting paid is relatively easy, there is always a risk of review and denial. Webinar participants will learn to define and outline the response to any level of medical review, including TPE, UPIC, RA, SMRC, and OIG audits.
This session will also cover the data analysis agencies need to review to ensure their medical review risk is limited. Don’t be caught in the position of believing that everything is okay. This session will also cover the new Special Focus Program (SFP) for poor performers. Attendees will learn how to ensure their documentation is accurate and will be able to successfully endure medical review of their charts. Continue reading
Hospice documentation should paint a very clear picture of a patient’s eligibility from admission through discharge. Many agencies are surprised to learn their poor documentation does not support eligibility when suddenly tasked with an “additional documentation review” and recoupment of Medicare dollars.
This presentation will explain how to effectively audit hospice documentation, review the highest-ranking focus areas, and address what should appear on every hospice documentation audit tool. From technical requirements to clinical requirements, this presentation will take you through an effective hospice documentation audit step-by-step. It will also describe how to identify areas of risk so they can be incorporated into performance improvement. Continue reading
To improve outcomes at the agency level, agencies must drill down to patient-level outcomes. This means that both the field staff and office staff must be involved! So, what do you focus on? This session will center on key outcomes, assessments, the OASIS, and care coordination. Several action items and strategies will be provided, such as education for staff and performance improvement initiatives used in the agency QAPI program. Continue reading
Hospice outcomes, including the elements in the hospice care index and CAHPS, are critical to understand and to have strategies for improving. This webinar will focus on key outcomes in QRP data, as well as the results of quality indicators and PIPs in the hospice QAPI program. It will review each outcome and drill down on how to improve each patient’s outcome thorough collaboration of care with a goal-oriented team. Action items will include education to engage staff, QAPI indicators, and performance improvement projects. Continue reading
People, place, process, and progress: the “Four Ps” framework the presenter developed as a university director helped him lead a startup Community Engagement Center from its inception to a top 5 national ranking. This program will discuss these simple, yet powerful, concepts for leading change and growth in your organization and how they can motivate and crystallize your team’s sense of purpose and common mission. Continue reading
You’ll learn how to survey the EP program and QAPI, including how to tie information from the QAPI program to what is found on home visits and in records. Discover what to look for in staff education, competency, and personnel files, how to interview staff and managers, and the specifics on how to include a home visit in a survey. This program will address how to review clinical records with particular attention to common deficiencies. Continue reading
Part 1 of this two-part series will address the key strategic plan considerations before implementing a community-based palliative care program. It will review regulations, licensing, the importance of credentialing, and the benefits of accreditation. It will also outline the critical elements of creating a business case for your strategic plan. Continue reading
You’ll learn how to identify and administer the necessary functions, market your services, and measure the performance of your program. Staffing needs, including processes, procedures, and responsibilities for optimal clinical practices will be covered. Continue reading
At some point in life, you may be called upon to make a presentation. It may be in a professional or a personal setting, but it is likely inevitable. Some jobs require frequent presentations. For some people, these occasions are experienced as opportunities, while others are filled with dread and break into a cold sweat! Either way, this webinar can help ease your anxieties and teach you to seize these opportunities to get your point across with style and professionalism. Continue reading
When people don’t get what they want or expect, the result can be a challenging situation for you. When a challenging situation occurs, you may find yourself at risk of overreacting. How can you remain calm and increase your effectiveness? Although you can’t avoid every difficult person, you can learn to recover faster by using the techniques taught during this program. Using empathy and tact, even when under pressure, is the key to managing difficult moments and not letting them turn into difficult days. Continue reading
News
Florida Hospice and Palliative Care Association thanks our NEW Corporate Patron members as of May 2023! Thanks for supporting the mission of FHPCA and hospice programs in Florida! To learn more on how to become a Corporate Patron member click…
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12:00 AM - Hospice Coding Fundamentals Series
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Take the stress and confusion out of coding!
The fundamental elements of hospice coding have been broken down into three easy-to-follow and highly informative webinars. This packaged series is an excellent tool for onboarding new staff or providing refresher training. OSPICE CODING FUNDAMENTALS TOPICS
Three 60-minute on-demand webinars, available to purchase and view as a packaged series
Hospice Coding Part 1: Guidelines, Primary/Terminal Diagnosis & Secondary/Comorbid Diagnoses
Hospice Coding Part 2: Common Diagnoses & Disease-Specific Criteria
Hospice Coding Part 3: Putting It All Together: Key Elements & Case Studies
This complimentary series will focus on personal and professional development starting with self-awareness, a leader’s best friend and a fundamental part of emotional intelligence. The second webinar will provide a thought-provoking look at what the boundary for a healthy work/life balance means and how to find it. Next up is learning how to better connect with patients, families, and colleagues through an in-depth look at the components of the empathy spectrum. To round out your professional development, the series will finish up with ways to influence your organization and your team. A comprehensive view of the components of influence and how to make them work for you will be covered. As a thank you to the healthcare community, registration is free. Don’t delay, sign up today!
An effective hospice quality program is key to a well-run organization! This session will focus on understanding the QAPI hospice CoP and the condition rules. It will detail the necessary steps to build a successful QAPI program. The webinar will also review how to develop action plans and PIPs to ensure an effective program. Learn how to utilize your QAPI program to the fullest and improve compliance and performance.
As a spiritual caregiver, how often do you receive training specifically related to your work with people who are at the end of life, and members of their circles of support? Are you prepared to skillfully intervene when spiritual distress is identified? Are you clear about which theoretical frameworks to utilize when pain and symptom management has complicated spiritual dynamics? What about your role as a provider of spiritual counseling as required by Medicare? This three-part training series will explore and clarify the specific and in-depth skills related to the work of hospice spiritual caregivers in end-of-life care.
Most organizations aspire to serve more people, grow, and increase profitability, but many do not know the steps to take or believe growth is solely the sales team’s responsibility. It is critical to evaluate where your agency is at today and determine the strength of your growth culture. Learn to recognize the signs and symptoms of invisible factors that impede growth, and most importantly, how to blow through these barriers and bolster your growth culture. Learn practical strategies and actions that can be applied immediately, then fasten your seat belt and hold on! This presentation will challenge traditional thinking and open new doors to accelerate business growth.
Nationally there is considerable confusion about support versus counseling and therapy (or psychotherapy). Some people may say, "We don't do counseling" or "We do counseling with a small ‘c’." Neither of these claims is accurate since Medicare specifically requires that spiritual counseling be provided if the person chooses to accept these services. This is the second webinar in a three-part series. It will address the requirements and qualifications to provide spiritual counseling. You’ll learn theoretical frameworks that are applicable to the work spiritual caregivers do. Methods to conduct and translate spiritual assessments into best-practice interventions will also be covered.
Hospice 101 will take your agency through the hospice process and basics while highlighting eligibility, which is the top reason for medical review audits and denials. The webinar will explain who is eligible for the Medicare hospice benefit, admission documentation requirements, and how to support and maintain ongoing eligibility. The use of LCDs to help with documentation best practices to support eligibility in high-risk areas will be covered in detail. It will review the NOE and patient addendum of non-covered services, and how to correctly complete these forms. In addition, the four levels of care and required documentation, hospice admission paperwork, and the certification process will be covered.
Best practices call for strategic records management programs, complete with comprehensive records retention policy and procedures. Failure to safeguard PHI (protected health information) and EPHI (electronic protected health information) could lead to HIPAA investigations, financial penalties, and disgruntled patients. Mismanagement of business records, including PII (personally identifiable information) and ESI (electronically stored information), could trigger costly lawsuits, damaged reputations, and decreased revenues. You can’t afford to leave records retention to chance. Compliance with federal/state laws and HIPAA’s privacy and security rules is mandatory. Attend this program to learn best practices-based strategies for effective records management. Participants will receive valuable tools, including a sample records retention policy, records retention guidelines, and an informative white paper to help your organization manage records, minimize risks, and maximize compliance.
Distress is defined as ‘extreme anxiety, sorrow, or pain’ according to Oxford Languages. It is critical to respond skillfully and directly when people are suffering or in distress. Medicare is clear that we are to provide spiritual counseling, and spiritual anguish is an example where supportive interventions are generally not an adequate response. This is the third webinar in a three-part series. It will explore methods to assess both spiritual distress and suffering. It will utilize and apply counseling techniques and interventions from the previous webinar Counseling Techniques & Interventions for Spiritual Caregivers to common hospice scenarios and potentially challenging situations. Key concepts from trauma-informed care to address trauma-related distress will also be incorporated.
The governing body plays a significant role in agency oversight. Yet its duties and responsibilities are frequently misunderstood and cited during surveys. This webinar will go through the regulatory requirements and member recommendations. It will review legal authority, overall management, operational responsibilities, quality assessments, and performance improvement responsibilities of the governing body. Potential gaps and evaluating effectiveness will also be addressed.
