In the hospice industry, the census is often seen as the most critical measure of success. However, focusing solely on the census can be misleading and damaging. This webinar will conceptualize a balanced hospice dashboard, a tool designed to help managers and leaders track the execution of goal-enhancing activities using a full range of metrics. You’ll learn why “balance” is essential and how it can help your organization achieve equilibrium among financial outcomes, clinical operations and quality, patient and family satisfaction, team engagement, and referral relationships. You will also receive insight into uncovering root causes, identifying trends, and creating a culture of accountability and visibility. Continue reading
A Balanced Hospice Dashboard – Key Data to Aid in Running a Better Business
If patients and families were to read their charts, would they recognize their plans? Would they say, “Yes, these are our goals, and we are clear about the work needed to get there”? It’s time to abandon the rut of assuming clients are noncompliant. The problem isn’t them; it’s us! Instead of trying to get people to comply with plans created for them, plans need to be created that people are motivated to achieve – their plans. This webinar will explore motivational interviewing skills and techniques by applying them to classic challenging end-of-life care situations. (Incidentally, motivational interviewing techniques can also be instrumental in our personal lives.) Continue reading
The average time spent on hospice service is still woefully short of the potential support our patients deserve – which we know we can provide. But first, potential patients have to know about your agency and be willing to engage. This is a marketing problem. Join this informative program to learn how to take bold steps to clarify and demonstrate hospice benefits, so patients come on service sooner and for longer. Continue reading
This presentation will cover best practices for conducting an effective audit of hospice documentation, pinpointing the highest risk focus areas. It will present content that should appear on every hospice documentation audit tool to provide optimal documentation insight to risk areas. From technical to clinical requirements, this session will go step-by-step through an effective hospice documentation audit. You’ll learn how to identify risk areas to incorporate into performance improvement to avoid both survey and financial penalties for your agency.
With enhanced oversight, the special focus program, and pre- and post-payment ADRs, compliant hospice documentation is more critical than ever to meet Medicare eligibility requirements. If your agency has had any survey or ADR challenges related to hospice documentation, this webinar is for you. Continue reading
This session will navigate through the regulatory components of the HQRP and address the potential financial impact for hospice providers who do not meet the reporting requirements. It will also explain the new changes affecting CAHPS surveys and quality outcome measures that were finalized in the Hospice 2025 Payment Rule. Join us to ensure your agency is compliant with HQRP requirements! Continue reading
Chaplains tend to be inherently exceptional at providing religious and spiritual support and often provide “a ministry of presence.” But do they know how to proceed when the situation calls for a skillful counseling response? What theoretical frameworks are evidence-based and a good fit for end-of-life care dynamics and challenging situations? This webinar will cover counseling frameworks, specific skillsets, defined interventions, and techniques that relate to the work of chaplains and spiritual counselors. Continue reading
This five-part compliance series will conclude with a review of the bereavement requirements and counseling as a core hospice service. It will cover key regulations for bereavement care, including who is qualified to provide bereavement services and the use of volunteers. Program structure will be reviewed, including best practices for a bereavement program and care plans. This presentation will identify all areas where bereavement risk can be identified, discussed, and addressed throughout the course of hospice care and will answer bereavement FAQs. Continue reading
Courses for volunteer managers frequently cover the basics but fail to answer critical questions such as, “What data should I collect?”, “How should I use this information?”, “How do I assess a volunteer’s competency?”, and “How can I get beyond the 5% requirement by including professional volunteers?”.
This series will answer these questions and more. It will explore the knowledge and skills volunteer managers need to be effective at improving patient/family care and organizational functioning via the use of volunteers. Let’s remember that the overall goal is to see volunteers actively engaged everywhere we look! Continue reading
Medicare says, “A hospice must assess the skills and competence of all individuals furnishing care, including volunteers…” Are you doing that and is it meaningful or just enough to get by? If you had a loved one using your program, would you be OK with a volunteer straight out of your initial training program? Would they be competent? Join us for a look at what it means to assess volunteer competency from the beginning and throughout their hospice involvement. Continue reading
Are you aware of all the other data you could be collecting besides the number of volunteer hours? Do you know what you could be doing with it? You have a huge potential marketing treasure trove at your fingertips that can be used to attract new volunteers, differentiate your program from others in the community, and support and verify regulatory compliance as well as requests for service expansion. This webinar will explore data, records, and the multiple ways to use information to support the impact volunteers have on patient/family care and your organization and communities. Continue reading
News
Stay up-to-date on everything Forum related on Forum Friday! Speakers, important dates, awards, and more! https://mailchi.mp/floridahospices/thehospiceprofessionalforumfriday2-28-25-9296681
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12:00 PM - Reimagining Your Patient & Family Experience
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12:00 PM - Top-Notch Volunteer Training & Programming
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Hospice and home care agencies are discovering that superior customer service experiences lead to increased satisfaction, which, in turn, brings greater compliance with treatments and clinical outcomes. And, sometimes important lessons are learned from outside the healthcare industry.
Join us to learn the essential elements needed to strengthen patient and family experiences. It’s critical to understand the importance of handling an inquiry call, the first 24 hours of being on service, and how to innovate your delivery system to drive excellence. In short, there are strong mission and business reasons to focus on creating an improved patient and family experience.
Accurate hospice eligibility documentation is critical to fulfilling the CoPs and payment requirements. The lack of supporting documentation for a terminal prognosis is the number one reason for denial. Reviewers often look for a significant decline in patient condition. Although this is not a requirement of hospice care, a terminal prognosis is.
This webinar will help clinicians document the slightest changes in baseline measures. More importantly, it will explain how to capture the changes that support terminal prognosis – even without a decline in baseline measures. Go beyond the LCDs and common tools for documenting eligibility by drilling down to the details and characteristics that differentiate terminal and chronic patients with the same diagnosis.
WEBINAR DETAILS
Emails, text messages, instant messages, direct messages, social media marketing, online review responses... so much of our daily work is now communicated through the written word rather than the spoken word. Unfortunately, much of it is not well written. Join us to learn how written communication impacts your effectiveness and reputation, and how you can stand out with your team and clients as a great communicator!
How would you respond if a surveyor suddenly walked into your agency for survey today? Would your stress level be off the charts? What if you could have your agency at a state of survey readiness year-round? Is it even possible? This webinar will explain the steps to becoming perennially survey ready by using your QAPI program as an evaluation tool, preparing your staff for survey visits, and learning how to design a mock survey.
What does it take to move from being an adequate volunteer manager to an exceptional volunteer manager? To start with, you need good critical thinking skills and the ability to engage in creative problem-solving. Today’s volunteer manager must be assertive, solution-focused, and possess the ability to anticipate requests before they are received. This webinar will address what it takes to become an exceptional volunteer manager no matter how large or small your program may be.
This webinar will detail how a personal care/private duty service can strengthen and develop your current care continuum and how it adds value to your referral sources and current patient base. Learn what goes into developing a personal care service and the key ingredients for success. This session will provide practical advice, lessons, and tools to start a personal care service. Learn how a personal care service can contribute to an organization’s financial success.
Time to get off the "recruit, train, recruit, train" merry-go-round. If you are losing volunteers as fast as you get them, something is seriously wrong. One major mistake is failing to ensure your program is volunteer friendly and receptive. Volunteers should know that leadership is committed to providing them with the experience they seek. This program will cover everything you need to know about getting and keeping volunteers to meet the needs of patients, families, and your organization.
Do you know the top 10 misunderstood hospice regulations? This webinar will enhance your understanding, ensure compliance, optimize your hospice operations, and improve the quality of care provided to your patients.
Plan of Care and Contents: What is required and moving beyond cookie-cutter plans.
Attending Physician: The importance of understanding CMS intentions and addressing low participation rates. Why is high participation a good thing?
Patient and Family Assessment: Discover best practices for admissions and assessments, including the role of medical records, history, talking with patients and families, physical examinations, and admissions. Who can make a referral and/or request hospice services?
Eligibility: Learn about enhancing admission nurses’ assessment skills, presentation of hospice eligibility to physicians, and the inherent pitfalls.
Eligibility Variability: This section will address variability among hospice physicians. What should be done when you have deemed a patient not eligible, and another hospice immediately admits the patient and says they are eligible?
Eligibility Education: There is a lack of education and training within hospices about what makes a patient legally eligible for hospice. Utilization of change of terminal diagnosis, discharge, and revocation will be covered.
Information: What is really required for hospice informational consent, and election of benefits? How do families feel about the admission process? Why do most hospices give out too much information?
Initial Assessment: Clarifying best practices and common misunderstandings.
Comprehensive Assessment: Who does what, when, and by what deadlines. Explore how to improve thoroughness and accuracy.
Survey Awareness: Best practices for CAHPS survey awareness, including misconceptions and how to increase participation.
Bonus: How to handle a transfer and how long you should wait on the other hospice.
Is your volunteer training just an exercise in jumping through hoops? Is it boring or exciting? Is it short and sweet or comprehensive and based on the principles of adult learning? Are your volunteers so impressed by your training that they tell everyone they know that they have to volunteer with you, if for no other reason than to attend this fabulous education experience?
A high-quality training course followed by ongoing educational opportunities is the first step to building a strong program. Then moving from training to creative programming is essential to ensuring volunteers receive a meaningful experience and patients and families receive the best possible care.
This webinar will delve into the transformative power of recognizing and acknowledging workplace contributions. Attendees will discover actionable strategies for creating a culture of appreciation that not only boosts employee morale, but also significantly enhances team performance. Through examples and practical tips, participants will be empowered to implement meaningful gestures of appreciation and foster a work environment where individuals feel valued and motivated and ultimately contribute to the organization’s overall success.
