Events

Hear how Hospice Savannah saw improved satisfaction after personalizing patient touchpoints. In today’s fast-evolving hospice landscape, timely and effective patient communication is more critical than ever. This webinar will explore strategies to enhance patient and family engagement, streamline communication, and…

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12:00 PM - Increase Your CAHPS Hospice Responses & Scores

12:00 PM - Navigating Adversity: Building Your Resilience Toolbox

12:00 PM - Building an Effective Compliance Program

12:00 PM - 2024 Hospice Clinical Management Series: Part 3: Understanding HQRP, Reporting, Updates, Payment Models & Reimbursement

12:00 PM - Creative Programming for Caregivers & the Bereaved

12:00 PM - 6 Core Compliance Practices for Infection Control & Prevention

12:00 PM - The Top 10 Operational & Structural Mistakes Hospices Make

12:00 PM - Governing Body Regulations, Members & Effectiveness

12:00 PM - From Excuses to Results: Harnessing the Power of Accountability

Increase Your CAHPS Hospice Responses & Scores

10/29/2024

12:00 pm

Webinars

No leadership team can afford to overlook the public reporting and financial implications of their CAHPS Hospice Survey scores. This program will offer practical tips to boost your survey response rate and increase your scores. Join us to learn how to leverage these scores to elevate care quality and team performance - improved scores reflect excellent teamwork and should be a source of pride!

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Navigating Adversity: Building Your Resilience Toolbox

10/31/2024

12:00 pm

Webinars

Let’s face it. Work can have challenges. Big ones. Everyone gets knocked down from time to time. “Getting up” is where success lies. So, get up and prepare to unlock your potential and become more resilient, effective, and successful in your professional life. Join this informative webinar to learn about the two key components of resilience and why it’s critical to develop both. You’ll learn essential strategies and get tools to enhance your resilience in the face of workplace challenges.

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Building an Effective Compliance Program

11/05/2024

12:00 pm

Webinars

Compliance programs are a necessity! The home care, home health, and hospice industries are under increasing scrutiny by several federal regulators. The news media has identified many agencies with compliance and fraud issues. These agencies and leaders faced imprisonment, multiple million-dollar fines, and/or permanent loss of the ability to provide Medicare and Medicaid services. This webinar will address the importance of compliance programs, how to develop purposeful compliance programs, and the importance of staff education to help reduce the risk of noncompliance.

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2024 Hospice Clinical Management Series: Part 3: Understanding HQRP, Reporting, Updates, Payment Models & Reimbursement

11/06/2024

12:00 pm

Webinars

Part 3 of this three-part webinar series will dive into all the reports on which agencies are evaluated and measured. It will break down all the reports, the significance of each, and how to read them. Using the information provided, you will be able to identify whether your agency is at potential risk for a payment audit or at risk for payment reduction for missing key submission deadlines. This webinar will cover all the business aspects of hospice that clinical management must know. It will review what impacts reimbursement, HQRP and reporting, payment models, and what is on the hospice horizon. This webinar will be key for all new clinical leadership as well as those who require a refresher related to reports such as CASPER, PEPPER, HCI, and Hospice Compare.

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Creative Programming for Caregivers & the Bereaved

11/07/2024

12:00 pm

Webinars

Based on data and research, hospice programs nationally are not good at serving the needs of people who are considered medium-to-high risk. In general, lower-risk individuals are the ones accessing bereavement services. Could that be because the “standard” services offered by most agencies just aren’t cutting it? This webinar will look at ways to expand your programs and services. In some cases, it may just be a minor addition to what you are doing now. It will also explore services that are more likely to reach out and connect with those with higher-level needs. Join us to take a look at creative programming and services for both caregivers and the bereaved.

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6 Core Compliance Practices for Infection Control & Prevention

11/13/2024

12:00 pm

Webinars

Prevention is the largest component of an effective infection prevention and control program. It is essential to protect hospice patients, families, and caregivers from avoidable infections, costly treatment, and pain. Every year, surveys show that breaches in infection prevention contribute to avoidable deficiencies for hospice agencies. This session will offer guidance on how to prevent infections and explain the importance of tracking infections and interpreting agency-specific data to guide education for patients, caregivers, and staff. It will provide tips and tools for conducting competencies, providing education, and infection control tracking, and will include best practices pertaining to bag technique and hand hygiene.

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The Top 10 Operational & Structural Mistakes Hospices Make

11/19/2024

12:00 pm

Webinars

This comprehensive webinar will illuminate the common pitfalls many hospices encounter in their operations and structural setups. Many issues can be clearly defined in your data. One example is not having a proper staffing model to fill positions with the appropriate resources and talent. Another issue that is equally impactful is having too many staff. By identifying these problem-prone areas, hospice administrators, professionals, and stakeholders can enhance their services, ensure compliance, and improve patient care. Attendees will gain valuable insights into avoiding these errors and implementing best practices for a more efficient, effective hospice environment.

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Governing Body Regulations, Members & Effectiveness

11/20/2024

12:00 pm

Webinars

This presentation will go through the governing body’s regulatory requirements. It will address required members, the legal authority, agency management, operational and quality assessment, and performance improvement responsibilities. Areas for potential gaps will be highlighted to evaluate the body’s effectiveness. Sample meeting minutes will be covered to help agencies identify what surveyors review during survey.

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From Excuses to Results: Harnessing the Power of Accountability

11/26/2024

12:00 pm

Webinars

Discover how accountability can positively impact the workplace, driving higher performance, better collaboration, and a stronger team dynamic. Practical feedback models designed to effectively hold others accountable will be introduced, ensuring that everyone contributes to a culture of excellence and continuous improvement. Whether you're a leader aiming to elevate your team's performance or an individual wanting to enhance your own accountability, this webinar will offer valuable insights and tools for success.

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Events on 10/29/2024

Increase Your CAHPS Hospice Responses & Scores

29 Oct 24

Events on 10/31/2024

Navigating Adversity: Building Your Resilience Toolbox

31 Oct 24

Events on 11/05/2024

Building an Effective Compliance Program

5 Nov 24

Events on 11/06/2024

2024 Hospice Clinical Management Series: Part 3: Understanding HQRP, Reporting, Updates, Payment Models & Reimbursement