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Florida Hospice & Palliative Care Association

Florida Hospice & Palliative Care Association

About Hospice and Palliative Care

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    • Executive Committee
    • Media Center
  • Membership
    • Affiliate Membership
    • Provider Membership
    • Jobs
  • Hospice & Palliative Care
    • Florida Pediatric Palliative and Hospice Care Resources
  • Education
    • Subscribe to Education List
    • Upcoming Events
    • Forum: Annual Conference
  • Support
    • Hospice Specialty License Plate
    • Make a Donation
    • Volunteer
    • Hospice-Veteran Partnership Pins
  • Donate
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Non-Clinical Hospice Webinars

FHPCA partners with the Hospice & Home Care Webinar Network to offer webinars specifically for Hospice and Home Care professionals.  As an association member, you will be able to participate in these webinars at a reduced member price.

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News

FHPCA 2025 Annual Forum Hospice Works: Sunshine State of Mind

Please join us May 29-30 for the 40th Annual Forum – Hospice Works: Sunshine State of Mind

Please join us May 29-30 for the 40th Annual Forum – Hospice Works: Sunshine State of Mind at the beautiful Signia by Hilton Orlando Bonnet Creek Hotel for networking and education. Get ready for innovative content and incredible speakers. Visit…

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Upcoming Events

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12:00 PM - Navigating Difficult Conversations: Giving Feedback with Confidence & Compassion
30
12:00 PM - Reimagining Your Patient & Family Experience
31
12:00 PM - Hospice Eligibility Documentation: Drilling Down the Details
1
12:00 PM - Just Your Type: Stop Alienating Others with Written Communication
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5
12:00 AM - FCOA 69th Annual Conference
6
12:00 PM - Home Health Survey Readiness: Staying Survey-Ready Year Round
7
8
12:00 PM - 2024 Exploring Exceptionalism in Volunteer Management Series
12:00 PM - Defining Exceptionalism in Volunteer Management
9
10
11
12
13
12:00 PM - Develop Your Care Continuum: Starting a Personal Care Service
14
15
12:00 PM - Recruitment & Retention for Outstanding Volunteers
16
17
18
19
20
12:00 PM - The Top 10 Misunderstood Regulations & Related Bad Processes
21
22
12:00 PM - Top-Notch Volunteer Training & Programming
23
24
25
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27
28
12:00 PM - Hospice Final Rule & Regulatory Update for 2025
29
12:00 PM - Fostering Engagement & Success by Actions of Appreciation (Complimentary)
30
31
Navigating Difficult Conversations: Giving Feedback with Confidence & Compassion
29 Jul
07/29/2024    
12:00 pm
  • Webinars
This webinar is designed to equip you with the tools and strategies needed to navigate tough discussions with confidence and empathy. It will address various feedback models to help you structure effective feedback. In addition, it will explore some common responses to difficult conversations - denial, defensiveness, justification, and aggression - and provide techniques for managing these responses constructively. Say goodbye to the days of feeling uncomfortable before a tough conversation. Don't miss this opportunity to enhance your communication skills and build stronger relationships in both personal and professional settings.
More Info
Reimagining Your Patient & Family Experience
Reimagining Your Patient & Family Experience
07/30/2024    
12:00 pm
  • Webinars
Hospice and home care agencies are discovering that superior customer service experiences lead to increased satisfaction, which, in turn, brings greater compliance with treatments and clinical outcomes. And, sometimes important lessons are learned from outside the healthcare industry. Join us to learn the essential elements needed to strengthen patient and family experiences. It’s critical to understand the importance of handling an inquiry call, the first 24 hours of being on service, and how to innovate your delivery system to drive excellence. In short, there are strong mission and business reasons to focus on creating an improved patient and family experience.
More Info
Hospice Eligibility Documentation: Drilling Down the Details
Hospice Eligibility Documentation: Drilling Down the Details
07/31/2024    
12:00 pm
  • Webinars
Accurate hospice eligibility documentation is critical to fulfilling the CoPs and payment requirements. The lack of supporting documentation for a terminal prognosis is the number one reason for denial. Reviewers often look for a significant decline in patient condition. Although this is not a requirement of hospice care, a terminal prognosis is. This webinar will help clinicians document the slightest changes in baseline measures. More importantly, it will explain how to capture the changes that support terminal prognosis – even without a decline in baseline measures. Go beyond the LCDs and common tools for documenting eligibility by drilling down to the details and characteristics that differentiate terminal and chronic patients with the same diagnosis.
More Info
Just Your Type: Stop Alienating Others with Written Communication
Just Your Type: Stop Alienating Others with Written Communication
08/01/2024    
12:00 pm
  • Webinars
WEBINAR DETAILS Emails, text messages, instant messages, direct messages, social media marketing, online review responses... so much of our daily work is now communicated through the written word rather than the spoken word. Unfortunately, much of it is not well written. Join us to learn how written communication impacts your effectiveness and reputation, and how you can stand out with your team and clients as a great communicator!
More Info
FCOA 69th Annual Conference
FCOA 69th Annual Conference
08/05/2024 - 08/07/2024    
All Day
  • Conferences
MISSION: The Florida Council on Aging is committed to serving Florida's diverse aging interests through education, information-sharing and advocacy.
More Info
Home Health Survey Readiness: Staying Survey-Ready Year Round
Home Health Survey Readiness: Staying Survey-Ready Year Round
08/06/2024    
12:00 pm
  • Webinars
How would you respond if a surveyor suddenly walked into your agency for survey today? Would your stress level be off the charts? What if you could have your agency at a state of survey readiness year-round? Is it even possible? This webinar will explain the steps to becoming perennially survey ready by using your QAPI program as an evaluation tool, preparing your staff for survey visits, and learning how to design a mock survey.
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2024 Exploring Exceptionalism in Volunteer Management Series
08 Aug
08/08/2024    
12:00 pm
  • Webinars
What does it take to move from being an adequate volunteer manager to an exceptional volunteer manager? To start with, you need good critical thinking skills and the ability to engage in creative problem-solving. Today’s volunteer manager must be assertive, solution-focused, and possess the ability to anticipate requests before they are received. This webinar will address what it takes to become an exceptional volunteer manager no matter how large or small your program may be.
More Info
Defining Exceptionalism in Volunteer Management
Defining Exceptionalism in Volunteer Management
08/08/2024    
12:00 pm
  • Webinars
What does it take to move from being an adequate volunteer manager to an exceptional volunteer manager? To start with, you need good critical thinking skills and the ability to engage in creative problem-solving. Today’s volunteer manager must be assertive, solution-focused, and possess the ability to anticipate requests before they are received. This webinar will address what it takes to become an exceptional volunteer manager no matter how large or small your program may be.
More Info
Develop Your Care Continuum: Starting a Personal Care Service
Develop Your Care Continuum: Starting a Personal Care Service
08/13/2024    
12:00 pm
  • Webinars
This webinar will detail how a personal care/private duty service can strengthen and develop your current care continuum and how it adds value to your referral sources and current patient base. Learn what goes into developing a personal care service and the key ingredients for success. This session will provide practical advice, lessons, and tools to start a personal care service. Learn how a personal care service can contribute to an organization’s financial success.
More Info
Recruitment & Retention for Outstanding Volunteers
Recruitment & Retention for Outstanding Volunteers
08/15/2024    
12:00 pm
  • Webinars
Time to get off the "recruit, train, recruit, train" merry-go-round. If you are losing volunteers as fast as you get them, something is seriously wrong. One major mistake is failing to ensure your program is volunteer friendly and receptive. Volunteers should know that leadership is committed to providing them with the experience they seek. This program will cover everything you need to know about getting and keeping volunteers to meet the needs of patients, families, and your organization.
More Info
The Top 10 Misunderstood Regulations & Related Bad Processes
The Top 10 Misunderstood Regulations & Related Bad Processes
08/20/2024    
12:00 pm
  • Webinars
Do you know the top 10 misunderstood hospice regulations? This webinar will enhance your understanding, ensure compliance, optimize your hospice operations, and improve the quality of care provided to your patients. Plan of Care and Contents: What is required and moving beyond cookie-cutter plans. Attending Physician: The importance of understanding CMS intentions and addressing low participation rates. Why is high participation a good thing? Patient and Family Assessment: Discover best practices for admissions and assessments, including the role of medical records, history, talking with patients and families, physical examinations, and admissions. Who can make a referral and/or request hospice services? Eligibility: Learn about enhancing admission nurses’ assessment skills, presentation of hospice eligibility to physicians, and the inherent pitfalls. Eligibility Variability: This section will address variability among hospice physicians. What should be done when you have deemed a patient not eligible, and another hospice immediately admits the patient and says they are eligible? Eligibility Education: There is a lack of education and training within hospices about what makes a patient legally eligible for hospice. Utilization of change of terminal diagnosis, discharge, and revocation will be covered. Information: What is really required for hospice informational consent, and election of benefits? How do families feel about the admission process? Why do most hospices give out too much information? Initial Assessment: Clarifying best practices and common misunderstandings. Comprehensive Assessment: Who does what, when, and by what deadlines. Explore how to improve thoroughness and accuracy. Survey Awareness: Best practices for CAHPS survey awareness, including misconceptions and how to increase participation. Bonus: How to handle a transfer and how long you should wait on the other hospice.
More Info
Top-Notch Volunteer Training & Programming
Top-Notch Volunteer Training & Programming
08/22/2024    
12:00 pm
  • Webinars
Is your volunteer training just an exercise in jumping through hoops? Is it boring or exciting? Is it short and sweet or comprehensive and based on the principles of adult learning? Are your volunteers so impressed by your training that they tell everyone they know that they have to volunteer with you, if for no other reason than to attend this fabulous education experience? A high-quality training course followed by ongoing educational opportunities is the first step to building a strong program. Then moving from training to creative programming is essential to ensuring volunteers receive a meaningful experience and patients and families receive the best possible care.
More Info
Hospice Final Rule & Regulatory Update for 2025
Hospice Final Rule & Regulatory Update for 2025
08/28/2024    
12:00 pm
  • Webinars
This jam-packed webinar will provide updates on numerous issues, including changes to reimbursement, the Hospice Quality Reporting Program, and CAHPS Hospice Survey. It will also [...]
More Info
Fostering Engagement & Success by Actions of Appreciation (Complimentary)
Fostering Engagement & Success by Actions of Appreciation (Complimentary)
08/29/2024    
12:00 pm
  • Webinars
This webinar will delve into the transformative power of recognizing and acknowledging workplace contributions. Attendees will discover actionable strategies for creating a culture of appreciation that not only boosts employee morale, but also significantly enhances team performance. Through examples and practical tips, participants will be empowered to implement meaningful gestures of appreciation and foster a work environment where individuals feel valued and motivated and ultimately contribute to the organization’s overall success.
More Info
Events on 07/29/2024
29 Jul
Navigating Difficult Conversations: Giving Feedback with Confidence & Compassion
29 Jul 24
Events on 07/30/2024
Reimagining Your Patient & Family Experience
Reimagining Your Patient & Family Experience
30 Jul 24
Events on 07/31/2024
Hospice Eligibility Documentation: Drilling Down the Details
Hospice Eligibility Documentation: Drilling Down the Details
31 Jul 24
Events on 08/01/2024
Just Your Type: Stop Alienating Others with Written Communication
Just Your Type: Stop Alienating Others with Written Communication
1 Aug 24
Events on 08/05/2024
FCOA 69th Annual Conference
FCOA 69th Annual Conference
5 Aug 24
Events on 08/06/2024
Home Health Survey Readiness: Staying Survey-Ready Year Round
Home Health Survey Readiness: Staying Survey-Ready Year Round
6 Aug 24
Events on 08/08/2024
08 Aug
2024 Exploring Exceptionalism in Volunteer Management Series
8 Aug 24
Defining Exceptionalism in Volunteer Management
Defining Exceptionalism in Volunteer Management
8 Aug 24
Events on 08/13/2024
Develop Your Care Continuum: Starting a Personal Care Service
Develop Your Care Continuum: Starting a Personal Care Service
13 Aug 24
Events on 08/15/2024
Recruitment & Retention for Outstanding Volunteers
Recruitment & Retention for Outstanding Volunteers
15 Aug 24
Events on 08/20/2024
The Top 10 Misunderstood Regulations & Related Bad Processes
The Top 10 Misunderstood Regulations & Related Bad Processes
20 Aug 24
Events on 08/22/2024
Top-Notch Volunteer Training & Programming
Top-Notch Volunteer Training & Programming
22 Aug 24
Events on 08/28/2024
Hospice Final Rule & Regulatory Update for 2025
Hospice Final Rule & Regulatory Update for 2025
28 Aug 24
Events on 08/29/2024
Fostering Engagement & Success by Actions of Appreciation (Complimentary)
Fostering Engagement & Success by Actions of Appreciation (Complimentary)
29 Aug 24
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