Contact

817 N Gadsden Street
Tallahassee, Florida 32303
Office: (850) 878-2632
Fax: (850) 878-5688
Email: info@nullfloridahospices.org

Toll-Free Lines
Member Services: (877) 783-1922
Hospice Helpline: (800) 282-6560

FHPCA Staff:

Paul A. Ledford President & CEO	ceo@nullfloridahospices.org
Holly G. Sinco Director of Operations	holly@nullfloridahospices.org
Christie Grant Executive Office Liaison	christie@nullfloridahospices.org
Peyton O’Connor Operations Support & Member Services Coordinator	peyton@nullfloridahospices.org
Samantha Crawford First Impression Specialist	samantha@nullfloridahospices.org

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News

Corporate Patron Member Spotlight

Florida Hospice and Palliative Care Association thanks our NEW Corporate Patron members as of May 2023! Thanks for supporting the mission of FHPCA and hospice programs in Florida! To learn more on how to become a Corporate Patron member click…

Upcoming Events

Today

Sun

Mon

Tue

Wed

Thu

Fri

Sat

12:00 PM - Improve CAHPS Hospice Scores: Practical Techniques for Exceptional Results

12:00 PM - Hire & Onboard Staff & Volunteers for Long-Term Success

12:00 PM - Top Survey Deficiencies in Hospice & How to Avoid Them

12:00 PM - OASIS Part 2: Questions Impacting Quality Reporting & VBP

12:00 PM - Effectively Managing Your Hospice Team in Today's Environment

12:00 PM - Enhance Videoconference Compliance & Communication for Healthcare Providers

12:00 PM - The Invisible Velvet Glove on the Spigot of Growth

12:00 PM - Discover Ways to Influence Your Organization, Team & Yourself

12:00 PM - Patient Satisfaction, Engagement & Agency Growth for Hospice Managers

Improve CAHPS Hospice Scores: Practical Techniques for Exceptional Results

10/03/2023

12:00 pm

Webinars

The public reporting of patient and family feedback through the CAHPS Hospice Survey by CMS created pressure to demonstrate patient/client satisfaction greater than the competition. Patient experience survey results empower agencies to evaluate progress toward improved quality from the patient or client’s perspective and enable them to outshine competitors. Join this jam-packed webinar to learn techniques and preferred practices that can be implemented quickly to improve scores and increase quality care.

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Hire & Onboard Staff & Volunteers for Long-Term Success

10/04/2023

12:00 pm

Webinars

Today’s hiring managers face enormous challenges finding the right (and enough) people to join their organizations. High turnover rates make this process exceptionally difficult. This session will examine the strongest motivators of potential employees (and volunteers) and how to pique those interests. It will also reveal the top reasons staff and volunteers leave, and how to ensure your organization meets people’s needs so retention isn’t an issue.

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Top Survey Deficiencies in Hospice & How to Avoid Them

10/10/2023

12:00 pm

Webinars

This session will cover the top 10 hospice survey deficiencies and explore how to avoid them. It will include documentation tips, best practices, process implementation, staff training, and survey preparation to ensure your agency is always survey ready. Guidance on the new survey process, including home visit/clinical record sample size, will be provided to give agencies insight on how surveyors will review the Conditions of Participation requirements. Join us to learn key elements that surveyors find deficient in agency records.

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OASIS Part 2: Questions Impacting Quality Reporting & VBP

10/11/2023

12:00 pm

Webinars

The home health OASIS assessment tool is used for quality and reimbursement reporting. Understanding the purpose and how to effectively use it is essential to the success of your agency. This webinar will focus on OASIS questions that impact the HHVBP Model, which is designed to incentivize high-quality outcome agencies. It will serve as a high-level review of the Model and its financial impact on agencies. Participants will learn how to identify the related OASIS questions, understand the intent of the questions, perform an assessment for each one, and choose the correct response. Participants will also learn to identify the most-common errors for each question and receive tips on how to improve OASIS accuracy.

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Effectively Managing Your Hospice Team in Today's Environment

10/12/2023

12:00 pm

Webinars

This informative session is designed for new and middle management, as well as manager trainees and trainers. Hospice business owners, leadership teams, DOPCSs, clinical supervisors, directors of nursing, frontline supervisors, human resources personnel, board members, administrators, assistant administrators, business development staff, operations managers, CFOs, and COOs will also benefit from attending.

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Enhance Videoconference Compliance & Communication for Healthcare Providers

10/17/2023

12:00 pm

Webinars

Whether videoconferencing from home or the office, it’s essential to keep your content, appearance, and surroundings professional when communicating with patients, caregivers, and colleagues. Due to a lack of formal rules, 24% of companies have fired staff for e-collaboration slipups. Could your organization survive a seven-figure legal settlement courtesy of an inappropriate videoconference conversation? Enhance compliance and communication by keeping videoconferences compliant with federal and state laws and government and industry regulations. Attend this webinar for a review of videoconference risks, rules, records, and responsibilities. Leave with a strategy for creating, implementing, and enforcing must-have policies and procedures, including an e-collaboration policy, e-collaboration records retention policy, netiquette rules, videoconference dress code, and a videoconference background guide.

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The Invisible Velvet Glove on the Spigot of Growth

10/18/2023

12:00 pm

Webinars

When an organization hits the wall in terms of growth, or worse yet declines, external factors are typically blamed. Competition has increased, the regulatory environment has shifted, the customer base is fickle, etc. While these can be the cause, this innovative webinar will propose that internal factors, known as “invisible velvet gloves” are more likely the culprit. Broken processes, lack of urgency, ineffective teamwork, and many other factors control an agency’s “spigot of growth” beyond imagination. This likely has to do with two important factors. First, your agency may be missing a strong positive culture of growth from within. Second, there may not be a well-developed and articulated referral development plan to follow. This webinar will provide the knowledge, information, and tools to keep your spigot flowing!

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Discover Ways to Influence Your Organization, Team & Yourself

10/23/2023

12:00 pm

Webinars

Round out 2023 by asking “How influential am I?” Influence rarely happens by accident, but rather through specifically communicated behaviors. There are different types of influence and there are several distinct traits and characteristics of an influential person. Join us to learn step-by-step proven methods to develop your influence. Key approaches to effectively influencing others will also be covered to help you impact your workplace.

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Patient Satisfaction, Engagement & Agency Growth for Hospice Managers

10/26/2023

12:00 pm

Webinars

The three-part Hospice Clinical Manager Series will conclude with a focus on agency quality reporting, patient engagement and satisfaction, and business growth. Clinical managers must have a strong understanding of how quality impacts overall patient satisfaction and reimbursement. There are multiple reports that come from claims data which are interpreted as quality measures that management must know. Learn how to lead your team and elevate your scores using those critical reports and quality measures. This webinar will also review the latest updates for CY2024, along with payment models such as VBID and the Hospice Benefit Component. Agencies located in a region with Medicare Advantage plans taking part in this new payment model will benefit from attending as their leadership responsibilities will be addressed in detail. Future growth projections, current CMS and state concerns, and what to watch as 2023 winds down will also be reviewed.

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Events on 10/03/2023

Improve CAHPS Hospice Scores: Practical Techniques for Exceptional Results

3 Oct 23

Events on 10/04/2023

Hire & Onboard Staff & Volunteers for Long-Term Success

4 Oct 23

Events on 10/10/2023

Top Survey Deficiencies in Hospice & How to Avoid Them

10 Oct 23

Events on 10/11/2023

OASIS Part 2: Questions Impacting Quality Reporting & VBP