News
This year’s Forum was a great success! While we are preparing follow-up emails, evaluations, attendee lists, and CEU information to go out this week, don’t forget to mark your calendar for 2025:
Upcoming Events
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
1
2
3
5
6
7
8
9
10
11
13
14
15
12:00 PM - 2024 Hospice Billing Series
17
20
21
22
23
12:00 PM - The Top 10 Ways for Agencies to Grow
27
28
29
30
12:00 PM - Managing Patient Complaints
2
5
All it takes is one racially insensitive tweet or gender-biased text to turn off patients, employees, recruits, and the community. Don't let insensitive email, prejudiced posts, or bullying blogs trigger lawsuits and damage your brand.
Learn how to put best practices-based content rules and policies governing email, Zoom, social media, mobile devices, and other electronic communications tools to work in support of your DEI policy program. Gain the know-how to establish and implement effective DEI policy and procedures designed to minimize litigation risks, manage employee behavior, and maximize compliance with federal/state laws and industry/government regulations.
So often a team member might be described as “difficult,” “ineffective,” or problematic” when in fact they are experiencing some form of burnout. End-of-life care requires specific skill sets for all team members and just because someone has a license or experience in a related field does not mean they will feel comfortable or adequate working in hospice or palliative care. Feelings of inadequacy can quickly lead to a dynamic called “learned helplessness” and/or a sense of burnout – which in turn can lead to problematic behaviors. It is imperative for managers and team members to have a thorough understanding of burnout and empathy fatigue and the knowledge and skills necessary to turn it around.
New and experienced hospice billers should periodically review eligibility requirements and recent reimbursement and election clarifications. This session will examine eligibility verifications and Election Statement and Addendum and Notice of Election requirements under recent regulatory updates. It will walk through the Late Notice of Election and the exceptions process of appeal. A comprehensive review of eligibility requirements, all aspects of dealing with Election Statement changes, and everything related to the Notice of Election will be included.
If you are part of a hospice revenue-cycle team, this three-part series is a must! It will help you maximize hospice reimbursements, provide exceptional care, ensure accurate documentation, and avoid billing mistakes. Medicare billing regulations can be overwhelming, and clarifications are continuous. Hospice reimbursement is driven by excellent care, accurate documentation, and a revenue-cycle team that can bring it home! This series will provide a thorough understanding and step-by-step guide to hospice billing. New billing staff will gain confidence and seasoned billers will benefit from the updates and refreshers.
Your emergency preparedness plan must be tested annually and every two years a community-based exercise, facility-based exercise, mock disaster drill, or tabletop exercise must be completed. This testing must be documented in the emergency plan. Many agencies are unable to participate in community events and opt to utilize tabletop exercises – but do they meet the testing requirements?
This webinar will review the testing and documentation requirements for emergency preparedness, including requirements specific to tabletop exercises. You’ll learn how tabletop exercise scenarios are chosen, created, documented, and used to improve your emergency response.
The expression Hire Well, Live Well® grows more significant in the face of unprecedented healthcare industry change. How satisfied are you with the people you hire? This webinar will expand your skills and understanding of the hiring process. Improved interviewing skills and hiring proficiency ensures stronger employment decisions, reduced turnover, and a more productive, coordinated team. Join us to learn employee onboarding methods that set new employees up for success.
This webinar will provide 10 essential elements for growing your hospice, home care, or personal care agency. It will provide a carefully thought-out architecture for growth that you can use to create a road map. The 10 areas will include:
1. Create a culture of excellence and growth
2. Deliver a quality service totally focused on the business of caring
3. Make your clinical team your best friend
4. The power of differentiation
5. Level of care management
6. Install a professional sales model
7. A diversified set of referral sources
8. A high performing intake function
9. Manage growth with data
10. Develop a state-of-the-art senior living community strategy
Hospice 201 will provide a current review of the hospice industry and what to anticipate with final rule updates for CY2025. It will look at hospice from a regulatory, compliance, reimbursement, and quality perspective. It will address how to prepare your agency to meet the changes, including touching on the introduction of the new HOPE patient assessment instrument.
This will be a high-level “touch point” webinar focusing on current trends and concerns impacting the hospice industry, including but not limited to key survey findings and how to remain as initiative-taking as possible in an industry that continues to embrace change and increased oversight.
Recent years have brought an abundance of updates to hospice Medicare billing regulations. Accurate monthly claims and navigating around the edits and errors is key to timely, correct payments. This webinar will review the process step-by-step and provide real-world examples of how to successfully deal with the changes and effectively conduct physician billing. In addition, it will provide an overview of billing requirements for patients with a Medicare Advantage Plan participating in the VBID Model.
Complaints will arise, but is your team prepared to manage them? The patient rights requirements in the Conditions of Participation mandate that complaints be investigated, and complete documentation be maintained of the complaint, investigation, and resolution.
This webinar will review the CoP requirements for complaint management, including documentation from receipt of complaint to resolution and how to track and trend complaints to improve patient care. It will address how to develop a customer service program aimed at improving patient satisfaction and decreasing complaints from patients, staff members, and customers.
Face-to-face requirements, physician billing, and the aggregate cap self-reporting requirement are just a few of the daily reimbursement-related challenges covered in this webinar. Specific physician billing codes for palliative care will also be addressed to expand your agency's knowledge of palliative care reimbursement and the benefit for patients in the VBID Model. HIS transmission requirements and the increased penalty for noncompliance will also be covered, as will medical review denials and how PEPPER reports affect your hospice.
The HOPE tool was confirmed and adopted with the 2025 hospice final rule. It is imperative that hospices be prepared to accurately capture the patient-specific data to accurately complete the HOPE tool. This tool will replace the current HIS and will be completed at different timepoints. This session will address all required data points, the HOPE assessment timepoints, new outcome measures that will be calculated from the data, the impact on Hospice Quality Reporting Program compliance, and the detailed timeline for implementation.
